酒店回复: We are sorry about any inconvenience you experienced. We would like to get to the bottom of this. Please reach out to leadership at your earliest convenience as we would like to assist you with this and find out what happened. It is our goal to ensure our guests have a great stay and we want to assist you and follow up with our team to see what happened.
1.0分
其他
原文
翻译提供方：Google
丢失了我的预订，还多花了 140.00 美元
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酒店回复: Good afternoon, I am sorry about the issues you experienced and we would love the opportunity to make this right. Please reach out to us at the hot so we can work with ******* to see what we can do.
3.0分
其他
had to pay an unexpected $25 fee and tried to do the contactless check in yet still had to check in at front desk.
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酒店回复: Thank you for staying with us. I am sorry about the issues you experienced with the incidental hold. This should have been released back to you. Please reach out to leadership at your earliest convenience if it has not.
5.0分
其他
Rodney was awesome, very friendly and went above and beyond to make sure everything was good with us
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酒店回复: Thank you for staying with us! We are happy that you enjoyed your stay and hope to see you again soon.
5.0分
其他
The only thing that marred our stay was a noisy party in the parking lot until 2AM. Otherwise , the stay was perfect.
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酒店回复: We are sorry about the issues you experienced with the noise outside. We will make sure this is addressed in the future we want all of our guests to have a great stay and I hate that this affected your otherwise perfect stay. We hope to see you again soon.
5.0分
其他
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Clean hotel serviced by very friendly staff. The room was spotless and the food for the breakfast buffet was good. The highlight was the excellent strong coffee. Most hotels have a weak brew but here, we were drinking the real thing! One of the best stays we have had!! Keep up the good work
4.0分
家庭亲子
Clean and attentive staff
Did not like pillows. Needed 3 and still too soft.
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酒店回复: Thank you for staying with us. I am sorry about the issues you experienced with the pillows. Next time you are in, let us know and we will see what we can do to make sure you have the most comfortable stay.
5.0分
家庭亲子
Randy at front desk made the entire stay! What a wonderful person! such joy
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酒店回复: Thank you for staying with us! Rodney is great! We love him. We hope to see you again soon.
1.0分
商务出差
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The condition of the room was terrible - the furniture was ripped up and in very bad condition. They had advertised as “remodeled” but when we said something to the front desk they told us they hadn’t gotten to ours yet. We feel we should get part of our money refunded as we would have stayed elsewhere had we known the terrible condition of the room. The office chair that was important to us was a hazard to sit in and the stuffing was coming out as was the case of another piece of furniture there. We took photos of some of the furniture.
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酒店回复: We are sorry that you had a negative experience. Unfortunately we had not been able to get to that room for renovation at the time of your stay but would hae gladly moved you. We want all of our guests to have a great stay. Please reach ou tto leadership at your earliest convenience.
5.0分
其他
Good. Clean. I'll would stay again.
The AC/Heater unit was loud. For someone that's not a heavy sleeper.
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酒店回复: Than kyou for staying with us! We are so happy you enjoyed your stay. We hope to see you again soon!
他们给我们安排了一间有人的房间，然后又给我们安排了一间比我们预订的更小的房间。
丢失了我的预订，还多花了 140.00 美元
had to pay an unexpected $25 fee and tried to do the contactless check in yet still had to check in at front desk.
Rodney was awesome, very friendly and went above and beyond to make sure everything was good with us
The only thing that marred our stay was a noisy party in the parking lot until 2AM. Otherwise , the stay was perfect.
Clean hotel serviced by very friendly staff. The room was spotless and the food for the breakfast buffet was good. The highlight was the excellent strong coffee. Most hotels have a weak brew but here, we were drinking the real thing! One of the best stays we have had!! Keep up the good work
Clean and attentive staff
Did not like pillows. Needed 3 and still too soft.
Randy at front desk made the entire stay! What a wonderful person! such joy
The condition of the room was terrible - the furniture was ripped up and in very bad condition. They had advertised as “remodeled” but when we said something to the front desk they told us they hadn’t gotten to ours yet. We feel we should get part of our money refunded as we would have stayed elsewhere had we known the terrible condition of the room. The office chair that was important to us was a hazard to sit in and the stuffing was coming out as was the case of another piece of furniture there. We took photos of some of the furniture.
Good. Clean. I'll would stay again.
The AC/Heater unit was loud. For someone that's not a heavy sleeper.