酒店回复: We are sorry about any inconvenience you experienced. We would like to get to the bottom of this. Please reach out to leadership at your earliest convenience as we would like to assist you with this and find out what happened. It is our goal to ensure our guests have a great stay and we want to assist you and follow up with our team to see what happened.
1.0分
其他
原文
翻译提供方：Google
丢失了我的预订，还多花了 140.00 美元
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酒店回复: Good afternoon, I am sorry about the issues you experienced and we would love the opportunity to make this right. Please reach out to us at the hot so we can work with ******* to see what we can do.
3.0分
其他
had to pay an unexpected $25 fee and tried to do the contactless check in yet still had to check in at front desk.
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酒店回复: Thank you for staying with us. I am sorry about the issues you experienced with the incidental hold. This should have been released back to you. Please reach out to leadership at your earliest convenience if it has not.
4.0分
商务出差
Clean rooms, nice facility. The welcoming staff was extremely polite!
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酒店回复: Thank you for staying with us! We love to hear you had a great stay and our team took such great care of you. We hope to see you again soon.
5.0分
其他
Rodney was awesome, very friendly and went above and beyond to make sure everything was good with us
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酒店回复: Thank you for staying with us! We are happy that you enjoyed your stay and hope to see you again soon.
5.0分
其他
The only thing that marred our stay was a noisy party in the parking lot until 2AM. Otherwise , the stay was perfect.
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酒店回复: We are sorry about the issues you experienced with the noise outside. We will make sure this is addressed in the future we want all of our guests to have a great stay and I hate that this affected your otherwise perfect stay. We hope to see you again soon.
5.0分
家庭亲子
The staff is amazing! Very clean and great location.
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酒店回复: Thank you for staying with us! We love to hear you had a great stay and our team took such great care of you. We hope to see you again soon.
5.0分
其他
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Clean hotel serviced by very friendly staff. The room was spotless and the food for the breakfast buffet was good. The highlight was the excellent strong coffee. Most hotels have a weak brew but here, we were drinking the real thing! One of the best stays we have had!! Keep up the good work
4.0分
家庭亲子
Clean and attentive staff
Did not like pillows. Needed 3 and still too soft.
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酒店回复: Thank you for staying with us. I am sorry about the issues you experienced with the pillows. Next time you are in, let us know and we will see what we can do to make sure you have the most comfortable stay.
我们到达时受到了热烈的欢迎，房间干净，早餐丰富多样，唯一的缺点是游泳池太冷。
他们给我们安排了一间有人的房间，然后又给我们安排了一间比我们预订的更小的房间。
丢失了我的预订，还多花了 140.00 美元
had to pay an unexpected $25 fee and tried to do the contactless check in yet still had to check in at front desk.
Clean rooms, nice facility. The welcoming staff was extremely polite!
Rodney was awesome, very friendly and went above and beyond to make sure everything was good with us
The only thing that marred our stay was a noisy party in the parking lot until 2AM. Otherwise , the stay was perfect.
The staff is amazing! Very clean and great location.
Clean hotel serviced by very friendly staff. The room was spotless and the food for the breakfast buffet was good. The highlight was the excellent strong coffee. Most hotels have a weak brew but here, we were drinking the real thing! One of the best stays we have had!! Keep up the good work
Clean and attentive staff
Did not like pillows. Needed 3 and still too soft.