The property needs a lot of work. The carpets are filthy, and the rooms are pretty beat up. They were pet friendly, and accommodating. Our first room was discussing. The promptly changed our room. The second room was better. The bathroom was clean, and the bed was clean and comfortable. Which tells me the staff care. I won’t be staying there again.
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酒店回复: Dear Mitchell,Thank you for taking the time to share your detailed feedback. We’re truly sorry that your first room did not meet expectations and that parts of the property felt worn and in need of improvement. We’re glad, however, that our team was able to address your concern quickly and provide a cleaner, more comfortable room — your kind words about our staff’s care mean a great deal to us. Please know that we’re actively working on property upgrades, including carpet cleaning and room maintenance, to enhance the overall guest experience.Sincerely,Management Team
5.0分
其他
Staff was amazing and hotel is very clean. Carpet could use replacing in hallways.
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酒店回复: Dear Peggy,Thank you for your feedback. We’re glad to hear you enjoyed our amazing staff and clean hotel. We appreciate your comment regarding the hallway carpet, and it has been shared with our management team for consideration. We look forward to welcoming you back.Best Regards,Management Team
3.0分
家庭亲子
We had 2 rooms one smelled like old dirty wet gym socks. The rooms are big bigger then most
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酒店回复: Dear Jeremy,Thank you for your feedback. We’re glad to hear that you found the rooms spacious. We sincerely apologize for the unpleasant odor in one of the rooms and will address this issue with our housekeeping team to ensure a more comfortable experience for future guests. We appreciate your input and hope to provide a better stay next time.Best Regards,Management Team
1.0分
其他
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Brochure looks better than reality
Pictures on site does not reflect the actual hotel. The hotel in general was dirty. You wouldn't want to walk barefoot in the room carpet. We found little roaches in the bedroom. We had NO room service for the whole week, even after asking. The pool is cloudy, and not saltwater or chlorinated, and is ice cold. The beds are super uncomfortable. The breakfast is not as advertised. The only hot food is a waffle maker or you get a package of instant oatmeal- but you have to use the hotwater from the coffee maker in your room to eat it. Theres no hot water in the breakfast area. There'c ceral and bagles and juice. No protein. They were "waiting in a truck" for the past 8 days. When you check in, they charge a $50 deposit, that actually gets taken from your account, not just put on hold, in addition to what is charged on this site.
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酒店回复: Dear Kamie,We sincerely apologize for the numerous issues you experienced during your stay. The concerns you raised regarding cleanliness, room service, pool conditions, bedding, breakfast, and unexpected charges are unacceptable. Your feedback has been shared immediately with our management, housekeeping, and maintenance teams to address these problems and prevent similar experiences for future guests.Sincerely,Management Team
2.0分
家庭亲子
2 people in room, only towels for 1 person. Only bed and 2 other pieces of furniture in room. Noisy commode and AC unit.
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酒店回复: Dear Lawrence,Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with the room setup, towels, and noise from the facilities. This is not the level of comfort we strive to provide, and we’ll be addressing these concerns with our team to ensure improvements. We appreciate your comments and hope we can provide you with a much better experience in the future.Sincerely,Management Team
2.0分
情侣出游
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Rewrite for clarity for hotel review.
Our truck broke down on our way back to Michigan, and we came across this place online. The pictures online did not match the actual room.The room was clean, but the carpet had stains, tub would not drain. Even the area to park and check into the hotel was filthy with stained concrete, cigarette butts, and unkempt, not well-manicured. Staff at the front desk were unfriendly, except for one lady who checked us in. We did not feel safe in this place. There were police outside every day, several times a day, and sketchy peoplele in the parking lot, and on our last day, we booked another, nicer hotel in a better area for the rest of our stay. I don't recommend staying here.
5.0分
其他
The manager I can't remember her name but she was so helpful and made the stay a true dream. I hope she stays there after the place is bought by new owners.
3.0分
情侣出游
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The superior room with a king bed was very spacious, and it even came with an extremely comfortable couch so I would recommend that. Our bathroom had a huge walk in shower and we loved that. The indoor pool was unfortunately under maintenance work so it was closed, and that was the main reason we booked that certain hotel, so we were disappointed about that. The king bed was very comfortable. The check in/check out desk ladies were very friendly. The people in the next door room had very loud kids at late hours of the night. It seemed like the walls were thin. The housekeeping lady knocked on the door and walked into our room at 10:40am when check out wasn’t until 11:00am so that needs to be addressed with housekeeping for them to make sure they start with the rooms that have already been checked out.. maybe get a list of them who have checked out before the actual check out time.
入住办理很顺利。但房间糟糕透了，到处都是锈迹、霉菌、血迹斑斑的床单，电视也坏了。毯子上也有血迹。枕套上有鞋印。房间里没有毛巾。我们要求换房，却被告知要额外付费。之后又说没有其他房间了。他们解释说之前水管爆裂导致房间被淹，而且很久没人住过，所以才这么脏。我们打电话给*********投诉，他们只愿意赔偿20美元。把有霉菌的房间租出去，这显然违反了卫生规定。方圆50英里内没有其他酒店。因为大学返校节，所有酒店都订满了。哦，前台那人给了我们三张床单，还说没有毯子了，而这些毯子是双人床用的！
肮脏的酒店
不幸的是，这是我住过的最差的酒店。总的来说很脏。他甚至连洗澡的心情都没有。不推荐
The property needs a lot of work. The carpets are filthy, and the rooms are pretty beat up. They were pet friendly, and accommodating. Our first room was discussing. The promptly changed our room. The second room was better. The bathroom was clean, and the bed was clean and comfortable. Which tells me the staff care. I won’t be staying there again.
Staff was amazing and hotel is very clean. Carpet could use replacing in hallways.
We had 2 rooms one smelled like old dirty wet gym socks. The rooms are big bigger then most
Brochure looks better than reality
Pictures on site does not reflect the actual hotel. The hotel in general was dirty. You wouldn't want to walk barefoot in the room carpet. We found little roaches in the bedroom. We had NO room service for the whole week, even after asking. The pool is cloudy, and not saltwater or chlorinated, and is ice cold. The beds are super uncomfortable. The breakfast is not as advertised. The only hot food is a waffle maker or you get a package of instant oatmeal- but you have to use the hotwater from the coffee maker in your room to eat it. Theres no hot water in the breakfast area. There'c ceral and bagles and juice. No protein. They were "waiting in a truck" for the past 8 days. When you check in, they charge a $50 deposit, that actually gets taken from your account, not just put on hold, in addition to what is charged on this site.
2 people in room, only towels for 1 person. Only bed and 2 other pieces of furniture in room. Noisy commode and AC unit.
Rewrite for clarity for hotel review.
Our truck broke down on our way back to Michigan, and we came across this place online. The pictures online did not match the actual room.The room was clean, but the carpet had stains, tub would not drain. Even the area to park and check into the hotel was filthy with stained concrete, cigarette butts, and unkempt, not well-manicured. Staff at the front desk were unfriendly, except for one lady who checked us in. We did not feel safe in this place. There were police outside every day, several times a day, and sketchy peoplele in the parking lot, and on our last day, we booked another, nicer hotel in a better area for the rest of our stay. I don't recommend staying here.
The manager I can't remember her name but she was so helpful and made the stay a true dream. I hope she stays there after the place is bought by new owners.
The superior room with a king bed was very spacious, and it even came with an extremely comfortable couch so I would recommend that. Our bathroom had a huge walk in shower and we loved that. The indoor pool was unfortunately under maintenance work so it was closed, and that was the main reason we booked that certain hotel, so we were disappointed about that. The king bed was very comfortable. The check in/check out desk ladies were very friendly. The people in the next door room had very loud kids at late hours of the night. It seemed like the walls were thin. The housekeeping lady knocked on the door and walked into our room at 10:40am when check out wasn’t until 11:00am so that needs to be addressed with housekeeping for them to make sure they start with the rooms that have already been checked out.. maybe get a list of them who have checked out before the actual check out time.