We had 2 rooms one smelled like old dirty wet gym socks. The rooms are big bigger then most
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酒店回复: Dear Jeremy,Thank you for your feedback. We’re glad to hear that you found the rooms spacious. We sincerely apologize for the unpleasant odor in one of the rooms and will address this issue with our housekeeping team to ensure a more comfortable experience for future guests. We appreciate your input and hope to provide a better stay next time.Best Regards,Management Team
1.0分
其他
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Brochure looks better than reality
Pictures on site does not reflect the actual hotel. The hotel in general was dirty. You wouldn't want to walk barefoot in the room carpet. We found little roaches in the bedroom. We had NO room service for the whole week, even after asking. The pool is cloudy, and not saltwater or chlorinated, and is ice cold. The beds are super uncomfortable. The breakfast is not as advertised. The only hot food is a waffle maker or you get a package of instant oatmeal- but you have to use the hotwater from the coffee maker in your room to eat it. Theres no hot water in the breakfast area. There'c ceral and bagles and juice. No protein. They were "waiting in a truck" for the past 8 days. When you check in, they charge a $50 deposit, that actually gets taken from your account, not just put on hold, in addition to what is charged on this site.
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酒店回复: Dear Kamie,We sincerely apologize for the numerous issues you experienced during your stay. The concerns you raised regarding cleanliness, room service, pool conditions, bedding, breakfast, and unexpected charges are unacceptable. Your feedback has been shared immediately with our management, housekeeping, and maintenance teams to address these problems and prevent similar experiences for future guests.Sincerely,Management Team
2.0分
家庭亲子
2 people in room, only towels for 1 person. Only bed and 2 other pieces of furniture in room. Noisy commode and AC unit.
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酒店回复: Dear Lawrence,Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with the room setup, towels, and noise from the facilities. This is not the level of comfort we strive to provide, and we’ll be addressing these concerns with our team to ensure improvements. We appreciate your comments and hope we can provide you with a much better experience in the future.Sincerely,Management Team
2.0分
情侣出游
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Rewrite for clarity for hotel review.
Our truck broke down on our way back to Michigan, and we came across this place online. The pictures online did not match the actual room.The room was clean, but the carpet had stains, tub would not drain. Even the area to park and check into the hotel was filthy with stained concrete, cigarette butts, and unkempt, not well-manicured. Staff at the front desk were unfriendly, except for one lady who checked us in. We did not feel safe in this place. There were police outside every day, several times a day, and sketchy peoplele in the parking lot, and on our last day, we booked another, nicer hotel in a better area for the rest of our stay. I don't recommend staying here.
5.0分
其他
The manager I can't remember her name but she was so helpful and made the stay a true dream. I hope she stays there after the place is bought by new owners.
3.0分
情侣出游
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The superior room with a king bed was very spacious, and it even came with an extremely comfortable couch so I would recommend that. Our bathroom had a huge walk in shower and we loved that. The indoor pool was unfortunately under maintenance work so it was closed, and that was the main reason we booked that certain hotel, so we were disappointed about that. The king bed was very comfortable. The check in/check out desk ladies were very friendly. The people in the next door room had very loud kids at late hours of the night. It seemed like the walls were thin. The housekeeping lady knocked on the door and walked into our room at 10:40am when check out wasn’t until 11:00am so that needs to be addressed with housekeeping for them to make sure they start with the rooms that have already been checked out.. maybe get a list of them who have checked out before the actual check out time.
3.0分
其他
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2 much going on no attention to cleaning propert
2 many people handing around out at night. Couple kisiing in between cars. Trash on floor i. Lobby 2 long coffee pot running over onto floor.
Food spill in elevator no attention to it after telling them it was there on the 1st day of check in. Also non handicapped csrd parked in space all night.
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酒店回复: Dear Janon,Thank you for taking the time to share your feedback. We are truly sorry for the experience you had during your stay, and we sincerely apologize for the lack of attention to cleanliness and overall property upkeep.What you described—from the unattended trash and spills to the misuse of handicapped parking—is not acceptable and falls short of the standards we aim to maintain. We also regret that you felt uncomfortable due to the activity around the property at night. Guest safety and cleanliness are top priorities, and your concerns are being taken very seriously.Sincerely,Management Team
2.0分
家庭亲子
Water leaking up out of the floor, sleeper sofa was disgusting and no spare sheets
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酒店回复: Dear Nicholas,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, especially the water leakage and condition of the sleeper sofa. Your comments have been shared with our team to ensure these matters are addressed promptly.Sincerely,Management Team
1.0分
其他
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Only of you are desperate
The gentleman at the counter was nice, and the only nice thing about this place. The room smelt bad, our shoes stuck to the floor. The pull out mattress looked like a crime scene. There was crayon scribbles all over the walls, and the furniture was gross.
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酒店回复: Dear Jessica,Thank you for your candid feedback. We are truly sorry to hear about the condition of your room and the overall disappointment with your stay. What you described is far from the experience we aim to provide, and we understand how unacceptable and uncomfortable this must have been for you. While we’re glad to hear that our front desk team member treated you kindly, we sincerely apologize for the state of the room—including the odor, cleanliness concerns, damaged furniture, and condition of the pull-out mattress. Your comments have been shared with our housekeeping and maintenance departments for immediate review and correction.Sincerely,Management Team
肮脏的酒店
不幸的是，这是我住过的最差的酒店。总的来说很脏。他甚至连洗澡的心情都没有。不推荐
We had 2 rooms one smelled like old dirty wet gym socks. The rooms are big bigger then most
Brochure looks better than reality
Pictures on site does not reflect the actual hotel. The hotel in general was dirty. You wouldn't want to walk barefoot in the room carpet. We found little roaches in the bedroom. We had NO room service for the whole week, even after asking. The pool is cloudy, and not saltwater or chlorinated, and is ice cold. The beds are super uncomfortable. The breakfast is not as advertised. The only hot food is a waffle maker or you get a package of instant oatmeal- but you have to use the hotwater from the coffee maker in your room to eat it. Theres no hot water in the breakfast area. There'c ceral and bagles and juice. No protein. They were "waiting in a truck" for the past 8 days. When you check in, they charge a $50 deposit, that actually gets taken from your account, not just put on hold, in addition to what is charged on this site.
2 people in room, only towels for 1 person. Only bed and 2 other pieces of furniture in room. Noisy commode and AC unit.
Rewrite for clarity for hotel review.
Our truck broke down on our way back to Michigan, and we came across this place online. The pictures online did not match the actual room.The room was clean, but the carpet had stains, tub would not drain. Even the area to park and check into the hotel was filthy with stained concrete, cigarette butts, and unkempt, not well-manicured. Staff at the front desk were unfriendly, except for one lady who checked us in. We did not feel safe in this place. There were police outside every day, several times a day, and sketchy peoplele in the parking lot, and on our last day, we booked another, nicer hotel in a better area for the rest of our stay. I don't recommend staying here.
The manager I can't remember her name but she was so helpful and made the stay a true dream. I hope she stays there after the place is bought by new owners.
The superior room with a king bed was very spacious, and it even came with an extremely comfortable couch so I would recommend that. Our bathroom had a huge walk in shower and we loved that. The indoor pool was unfortunately under maintenance work so it was closed, and that was the main reason we booked that certain hotel, so we were disappointed about that. The king bed was very comfortable. The check in/check out desk ladies were very friendly. The people in the next door room had very loud kids at late hours of the night. It seemed like the walls were thin. The housekeeping lady knocked on the door and walked into our room at 10:40am when check out wasn’t until 11:00am so that needs to be addressed with housekeeping for them to make sure they start with the rooms that have already been checked out.. maybe get a list of them who have checked out before the actual check out time.
2 much going on no attention to cleaning propert
2 many people handing around out at night. Couple kisiing in between cars. Trash on floor i. Lobby 2 long coffee pot running over onto floor.
Food spill in elevator no attention to it after telling them it was there on the 1st day of check in. Also non handicapped csrd parked in space all night.
Water leaking up out of the floor, sleeper sofa was disgusting and no spare sheets
Only of you are desperate
The gentleman at the counter was nice, and the only nice thing about this place. The room smelt bad, our shoes stuck to the floor. The pull out mattress looked like a crime scene. There was crayon scribbles all over the walls, and the furniture was gross.