酒店回复: Dear Guest,Thank you for your kind words. We are happy to know you enjoyed the welcoming environment and felt at ease during your stay. It means a lot to hear our staff helped make your visit comfortable. We look forward to welcoming you again on your next trip.Sincerely,Hotel Manager
5.0分
其他
原文
翻译提供方：Google
好服务
4.0分
其他
原文
翻译提供方：Google
办理入住时前台反应很慢。
花了大约30分钟
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during the check-in process due to delays at the front desk. Your comments will be shared with our team to ensure that we improve our efficiency and provide a smoother check-in experience for our guests in the future. We appreciate your review and hope to have the opportunity to welcome you back for a more seamless stay.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
非常好
1.0分
其他
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First off, I prepaid online and the night audit guy kept telling me there wasn’t any money on the one time use card that was provided. As a former employee that has worked in all areas of a hotel, I wasn’t impressed. It’s usually considered direct bill in the payment area. He told us he needed another form of payment so my husband just gave him his card and had him charge it. Nowhere online does it state therr
3.0分
其他
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Staff was excellent first of all so don't blame the people.
Room #117
The door does not work ....... Or the AC unit in the room ......
When I mean the door doesn't work, I mean the card couldn't be re magnetized so the only way into the room was to ask the front desk reception to physically pull out a key and let me in EVERY time I left my room.
Not the most convenient method of opening the door I will say, but hey maybe next time Ill just try asking for a different room so maybe it's my fault.
The nicer thing about this place ........ The fluffy towels.
As far as something else there actually is something that could be improved . Firmly, I believe cooperation amongst each other would be wise just to save time and money.
******* offers the ability to pay for the stay at the end of the reservation on the site but it would be preferred if I didn't have to pay close to $280 dollars extra once I arrived physically on location because of some underlying deposit or fee being administered to my stay that wasn't shown before.
normally I could care less about an overall rating but this time I couldn't let it go .
除了入住手续太多，其他还好
房间比较小,床褥太软,浴室水压非常低,房间卫生一般般,早餐选择很少十分一般,前台员工十分有礼貌超级非常赞.
这是我们住过的最糟糕的酒店。入住的第一天早上，我们接到电话，说我们房间的火警警报器坏了，需要换房间。我们不得不收拾行李，搬到另一层楼一个更小更差的房间。当晚，其他客人擅自进入了我们的房间，因为系统里没有更新我们换房的信息，导致房间被占用。这严重影响了我们的睡眠，让我们难以入睡。第二天早上醒来，我的手、胳膊和脚上到处都是痒痒的虫咬痕迹。后来我们发现床上竟然有臭虫，真是恶心又生气。我们立刻去找经理反映情况，结果找到的是一位员工，她说没有经理在。这位员工说她可以帮忙，我们就把情况跟她解释了一遍。我们要求赔偿，她却说“什么都不会给”，还指责我们撒谎。我给她看了身上很多虫咬的痕迹，问她能不能去房间看看，让她也看看那些虫子，她回答说“我不去你的房间”。我们给她看了拍的床上虫子的照片，她却说那不是臭虫，尽管它看起来和臭虫的照片一模一样。然后她问我被咬的时候怎么没醒，好像这就能证明我在撒谎似的。我要求她找个经理来，她拒绝了。
太糟糕了，所有东西都布满了灰尘，而且潮湿，墙上还有霉菌。
环境很好，工作人员也很友好，所以我可以安心地住在那里。
好服务
办理入住时前台反应很慢。
花了大约30分钟
非常好
First off, I prepaid online and the night audit guy kept telling me there wasn’t any money on the one time use card that was provided. As a former employee that has worked in all areas of a hotel, I wasn’t impressed. It’s usually considered direct bill in the payment area. He told us he needed another form of payment so my husband just gave him his card and had him charge it. Nowhere online does it state therr
Staff was excellent first of all so don't blame the people.
Room #117
The door does not work ....... Or the AC unit in the room ......
When I mean the door doesn't work, I mean the card couldn't be re magnetized so the only way into the room was to ask the front desk reception to physically pull out a key and let me in EVERY time I left my room.
Not the most convenient method of opening the door I will say, but hey maybe next time Ill just try asking for a different room so maybe it's my fault.
The nicer thing about this place ........ The fluffy towels.
As far as something else there actually is something that could be improved . Firmly, I believe cooperation amongst each other would be wise just to save time and money.
******* offers the ability to pay for the stay at the end of the reservation on the site but it would be preferred if I didn't have to pay close to $280 dollars extra once I arrived physically on location because of some underlying deposit or fee being administered to my stay that wasn't shown before.
normally I could care less about an overall rating but this time I couldn't let it go .