酒店回复: Dear Luis, Thank you for sharing your thoughts about your recent visit. We are pleased to know that you found our team courteous and the location peaceful. Your observations regarding the offerings and overall atmosphere are greatly appreciated and will be shared with our management team for future improvements. Guest satisfaction remains our top priority, and we value your feedback. We hope to have another opportunity to welcome you back for an even more comfortable stay.Sincerely, Hotel Management

酒店回复: Dear Guest, Thank you for taking the time to share your experience. We’re very sorry to hear that your stay fell far below expectations. A clean and welcoming environment is something every guest deserves, and we regret that we did not deliver this during your visit. We understand the importance of feeling comfortable and respected when concerns are brought to our attention. We are addressing your feedback with our team to ensure that situations like this are handled with greater care and responsiveness. We appreciate the opportunity to host you and are committed to making meaningful improvements. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management 

酒店回复: Dear Guest, We are sorry to hear your stay did not meet expectations. While we appreciate your acknowledgment of our staff’s efforts, we regret the inconvenience caused by the lack of amenities, cleanliness issues, and overall condition of the property. Your feedback is valuable and will be used to guide necessary improvements. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your feedback. We’re pleased to know the location was convenient for you, though we sincerely apologize that the room did not meet our expected standards of cleanliness and comfort. Your comments have been shared with our housekeeping team to ensure more thorough preparation of guest rooms. We appreciate your understanding and hope to provide a noticeably better experience during your next visit.Sincerely,Hotel Management

酒店回复: Dear Efrain, Thank you for taking the time to share your experience. We’re sorry the stay felt less comfortable than expected and that the overall environment didn’t reflect the care and upkeep we aim to provide. Your comments are valued and will be shared with our team so we can work toward creating a more welcoming and well-maintained atmosphere. We hope you’ll consider giving us another opportunity to offer a stay that better aligns with your expectations.Sincerely,Hotel Management 

酒店回复: Dear Shaunda, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience, We eagerly anticipate your return to enjoy the outstanding experience for which we are renowned.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your lovely feedback! We’re glad you had a smooth check-in experience and found your room clean, comfortable, and of great value. It truly means a lot to us when our guests take the time to share their positive experiences. We’ll surely pass along your kind words to our front desk team. They will be thrilled to know they made a great impression! We hope to have the pleasure of welcoming you back again to Extended Stay America.Sincerely,Hotel Management

酒店回复: Dear Marcus, Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations and that the condition of the room and bathroom caused discomfort. Providing a clean and comfortable environment is a top priority, and it is clear we fell short in this instance. Your feedback has been shared with our management and housekeeping teams to improve services. We deeply regret the inconvenience you faced and appreciate your input, as it guides necessary changes. We hope to have the opportunity to welcome you back for a more pleasant and restful experience in the future.Sincerely,Hotel Management