酒店回复: Dear Guest, Thank you for taking the time to share your experience. We’re very sorry to hear that your stay fell far below expectations. A clean and welcoming environment is something every guest deserves, and we regret that we did not deliver this during your visit. We understand the importance of feeling comfortable and respected when concerns are brought to our attention. We are addressing your feedback with our team to ensure that situations like this are handled with greater care and responsiveness. We appreciate the opportunity to host you and are committed to making meaningful improvements. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management 

酒店回复: Dear Guest, We are sorry to hear your stay did not meet expectations. While we appreciate your acknowledgment of our staff’s efforts, we regret the inconvenience caused by the lack of amenities, cleanliness issues, and overall condition of the property. Your feedback is valuable and will be used to guide necessary improvements. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your feedback. We’re pleased to know the location was convenient for you, though we sincerely apologize that the room did not meet our expected standards of cleanliness and comfort. Your comments have been shared with our housekeeping team to ensure more thorough preparation of guest rooms. We appreciate your understanding and hope to provide a noticeably better experience during your next visit.Sincerely,Hotel Management

酒店回复: Dear Efrain, Thank you for taking the time to share your experience. We’re sorry the stay felt less comfortable than expected and that the overall environment didn’t reflect the care and upkeep we aim to provide. Your comments are valued and will be shared with our team so we can work toward creating a more welcoming and well-maintained atmosphere. We hope you’ll consider giving us another opportunity to offer a stay that better aligns with your expectations.Sincerely,Hotel Management 

酒店回复: Dear Shaunda, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience, We eagerly anticipate your return to enjoy the outstanding experience for which we are renowned.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for your lovely feedback! We’re glad you had a smooth check-in experience and found your room clean, comfortable, and of great value. It truly means a lot to us when our guests take the time to share their positive experiences. We’ll surely pass along your kind words to our front desk team. They will be thrilled to know they made a great impression! We hope to have the pleasure of welcoming you back again to Extended Stay America.Sincerely,Hotel Management

酒店回复: Dear Richard, Thank you for sharing your thoughtful review. It’s wonderful to know that your visit was enjoyable overall and that our team made a welcoming impression. We are also pleased that the accommodations were well-prepared and that any additional needs were met quickly. Your observations about the dining area setup are greatly appreciated, as they help us identify ways to make future stays even more comfortable. We’re delighted to hear you would consider returning and look forward to the opportunity of hosting you again for an even more pleasant experience.Sincerely,Hotel Management