酒店回复: Dear Guest,We are glad to know that everything was to your liking. It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
3.0分
其他
Just ok. Old rooms and carpet. Could really do with some renovation. Acoustic isolation is very poor as well.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologise that you were not fully satisfied with your stay. We are continually working to improve our facilities and will take your comments about the rooms, carpet, and acoustic isolation into consideration for future renovations. We hope to have the opportunity to provide you with a better experience next time.
1.0分
其他
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The man checking it was SO RUDE!!! He did not want to check me in because I have 2 extra kids… I explained that they were there visiting for 1 hour … he said if they didn’t leave in one hour he was going to kick us all out!!! He was very rude and unprofessional!!! Never will I recommend this hotel!!!
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酒店回复: Dear Guest,We are really sorry to hear about your experience during check-in. This is certainly not the level of service we strive to provide. We recommend reaching out to hotel management to ensure they are aware of your concerns and can address the situation appropriately. Your comfort and satisfaction are important, and we truly appreciate you sharing your feedback so that improvements can be made.
4.0分
其他
It was a nice stay the room was nice. The hallway carpet needs a good cleaning or replaced and the elevator needs an update.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you had a nice stay and enjoyed your room. We appreciate your comments regarding the hallway carpet and elevator, and we’ll work on improving those areas to enhance the overall experience. We hope to welcome you back soon!
5.0分
其他
Clean room, friendly and helpful employees and convenient to Lake Charles restaurants.
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酒店回复: Dear Guest,Thank you for your feedback! We’re happy to hear you enjoyed the clean room, friendly staff, and the convenient location near Lake Charles restaurants. We look forward to welcoming you back soon!
3.0分
商务出差
Comfy beds and good prices, but was hard to find the entrance and not the greatest surroundings.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you found the beds comfortable and the prices good. However, we apologise for the difficulty in finding the entrance and understand how important a convenient location is. We’ll look into ways to improve signage and ensure a more pleasant experience. We hope to welcome you again soon!
5.0分
其他
Good Experience
Really quiet room with everything we needed. Breakfast had a variety of foods. Everyone on Staff was kind and helpful
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酒店回复: Dear Guest,Thank you for your great feedback! We’re happy to hear you enjoyed the quiet room, breakfast variety, and friendly staff. We look forward to your next visit!
5.0分
商务出差
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Breakfast lady was awesome
The lady that makes the breakfast was the sweetest lady and did a great job. One of the day ladies at the front desk wasn’t a personable never smiled. Never really a knowledged anyone in the front desk area.
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酒店回复: Dear Guest,Thank you for your honest feedback. We're happy to hear the breakfast lady made a great impression—she’ll be glad to know! However, we’re sorry to hear about your experience at the front desk and will address this to improve our guest interactions. We appreciate you bringing this to our attention.
3.0分
其他
it’s okay if you’re just passing by. super outdated. needs lots of maintenance and renovations.
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酒店回复: Dear Guest,Thank you for your feedback. We apologise that your experience didn’t meet expectations. We appreciate your comments about the need for maintenance and renovations, and we will look into these areas to improve the overall guest experience. We hope to have the opportunity to provide a better stay in the future.
一切都如预期。
坏的
Just ok. Old rooms and carpet. Could really do with some renovation. Acoustic isolation is very poor as well.
The man checking it was SO RUDE!!! He did not want to check me in because I have 2 extra kids… I explained that they were there visiting for 1 hour … he said if they didn’t leave in one hour he was going to kick us all out!!! He was very rude and unprofessional!!! Never will I recommend this hotel!!!
It was a nice stay the room was nice. The hallway carpet needs a good cleaning or replaced and the elevator needs an update.
Clean room, friendly and helpful employees and convenient to Lake Charles restaurants.
Comfy beds and good prices, but was hard to find the entrance and not the greatest surroundings.
Good Experience
Really quiet room with everything we needed. Breakfast had a variety of foods. Everyone on Staff was kind and helpful
Breakfast lady was awesome
The lady that makes the breakfast was the sweetest lady and did a great job. One of the day ladies at the front desk wasn’t a personable never smiled. Never really a knowledged anyone in the front desk area.
it’s okay if you’re just passing by. super outdated. needs lots of maintenance and renovations.