Staff friendly, helpful, fast to assist. Breakfast nice but run out of hot foods close to shutdown. Clean room, just dirty furniture. Still in the renovation process at the moment but overall comfortable, quiet stay.
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酒店回复: Dear John,Thank you for your thoughtful review and for recognizing our staff’s friendliness and helpfulness — we’re glad they made a positive impact during your stay.We appreciate your feedback regarding the breakfast service and furniture condition. Your comments have been shared with our team, and we’re actively working through renovations to improve the overall guest experience. It’s great to hear that despite these areas, you found your stay comfortable and quiet.We hope to welcome you back again soon and show you the continued improvements we’re making.Warm regards,
1.0分
其他
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Disappointed
Filthy bathroom toilet runs sticky floor. Bed like sleeping on a rock. No security latch on door
Went home early just to shower we wanted out so bad didnt have the nerve to use their shower. After a nights stay we were exhausted
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酒店回复: Dear Ed,Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced during your stay.Your comments regarding the cleanliness, room condition, and safety concerns are very concerning and not reflective of the standards we strive to maintain. Please accept our sincere apologies for the discomfort and inconvenience you faced. We are currently undergoing renovations to improve our facilities, and your feedback will be shared with our team to ensure immediate attention is given to these matters.We understand your disappointment and regret that we fell short of providing a restful and comfortable experience. Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
5.0分
家庭亲子
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High quality staff! Very helpful and quick check in. Lots to do in the area and many Restaurants. Renovations were under way while I was there but of no consequence to guests. Should be even better in a couple months when they are finished.
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酒店回复: Dear Timothy,Thank you so much for your wonderful review and perfect rating!We’re thrilled to hear that you enjoyed your stay and found our staff to be helpful and efficient. It’s great to know that the check-in process was smooth and that you had a chance to explore the vibrant local area. We also appreciate your understanding regarding the renovations — we’re working hard to enhance the guest experience, and we’re excited for you to see the improvements on a future visit.We look forward to welcoming you back again soon!Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
4.0分
商务出差
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Staff were wonderful! They made our stay easy going and when we had to extend our stay they were helpful with adjusting our room so we didn't have to move to far from our original room.
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酒店回复: Dear Kathleen,Thank you for sharing your experience and for your kind words about our staff! We’re delighted to hear that our team made your stay easy and assisted with your room adjustment so you didn’t have to move far we love making things convenient for our guests.Your feedback means a lot to us, and we hope to welcome you back again soon for another comfortable and enjoyable stay.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
4.0分
其他
This property is under renovation so that was inconvenient. We did stay in a renovated room which was clean. The staff was friendly.
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酒店回复: Dear Robert,Thank you for sharing your feedback! We’re glad to hear you enjoyed the clean, renovated room and found our staff to be friendly. We understand that renovations can be inconvenient, and we appreciate your patience and understanding as we work to improve our property.Your comments are truly appreciated, and we hope to welcome you back once our updates are complete for an even better experience.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
5.0分
其他
Glad they had an opening
Ver good hotel. Itt is in the middle of remodeling. The service and staff were good. We booked at last minute.
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酒店回复: Dear William,Thank you for your kind review and perfect rating!We’re so glad we could accommodate your last-minute booking and that you enjoyed your stay. It’s great to hear that our staff and service made a positive impression, even as we work through renovations. We’re excited about the updates and hope you’ll visit us again to experience the refreshed look once everything is complete.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
3.0分
商务出差
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Old TV's,had to move rooms to have one where both tv's worked. Hotel was under construction with remodeling, elevators not cleaned daily during work. Exterior of building in poor condition.
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酒店回复: Dear Joe,Thank you for sharing your experience with us. I’m truly sorry to hear about the inconvenience caused by the outdated TVs, the need to change rooms, and the overall condition during renovations. We understand how important a clean and comfortable environment is, and I regret that we fell short during your visit.Your feedback regarding the elevators and exterior condition has been shared with our team to ensure improvements are made as quickly as possible. We appreciate your honesty and hope to have the opportunity to provide you with a much better experience in the future once renovations are complete.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
3.0分
其他
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Property was going through major renovations and I was unaware of this when I made reservations. We had a stored dresser in our room that I know wasn’t supposed to be there because it was covered with tape. I just feel this should have been noted somewhere
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酒店回复: Dear Kim,Thank you for sharing your experience with us. I’m truly sorry to hear that you were not informed about the ongoing renovations prior to your arrival. We understand how important transparency is, and I regret the inconvenience caused by the unexpected condition of your room.Your feedback is very important, and we’ve shared your comments with our team to ensure better communication and room readiness during this transition period. We appreciate your honesty and hope to have the opportunity to provide you with a much-improved experience in the future.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
5.0分
其他
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Great stay!
The hotel is being renovated, but we felt very welcomed. Our room was perfect. The staff member bent over backwards to make sure of this, telling us to let her know if we needed a different room. Would definitely recommend your hotel to anyone!
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酒店回复: Dear Michael,Thank you for your wonderful review and recommendation!We’re so glad to hear that you felt welcomed and that your room was just right. It’s especially rewarding to know our team went above and beyond to ensure your comfort — we’ll be sure to pass along your kind words. We’re excited about the renovations and hope you’ll visit us again to enjoy the refreshed experience.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
5.0分
家庭亲子
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Great budget place to stay. It was undergoing renovations, and did look like it could use that in places, as some things were a bit run down and outdated, but the our rooms were clean and comfortable, and seemed just fine. The staff was especially sweet and helpful.
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酒店回复: Dear Joseph,Thank you for sharing your experience and for your kind words about our staff! We’re glad to hear your rooms were clean and comfortable, even while renovations were underway. Your understanding and positive comments mean a lot to us as we work to refresh and improve our property.We appreciate your honesty and hope to welcome you back in the future for an even better stay once updates are complete.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
Staff friendly, helpful, fast to assist. Breakfast nice but run out of hot foods close to shutdown. Clean room, just dirty furniture. Still in the renovation process at the moment but overall comfortable, quiet stay.
Disappointed
Filthy bathroom toilet runs sticky floor. Bed like sleeping on a rock. No security latch on door
Went home early just to shower we wanted out so bad didnt have the nerve to use their shower. After a nights stay we were exhausted
High quality staff! Very helpful and quick check in. Lots to do in the area and many Restaurants. Renovations were under way while I was there but of no consequence to guests. Should be even better in a couple months when they are finished.
Staff were wonderful! They made our stay easy going and when we had to extend our stay they were helpful with adjusting our room so we didn't have to move to far from our original room.
This property is under renovation so that was inconvenient. We did stay in a renovated room which was clean. The staff was friendly.
Glad they had an opening
Ver good hotel. Itt is in the middle of remodeling. The service and staff were good. We booked at last minute.
Old TV's,had to move rooms to have one where both tv's worked. Hotel was under construction with remodeling, elevators not cleaned daily during work. Exterior of building in poor condition.
Property was going through major renovations and I was unaware of this when I made reservations. We had a stored dresser in our room that I know wasn’t supposed to be there because it was covered with tape. I just feel this should have been noted somewhere
Great stay!
The hotel is being renovated, but we felt very welcomed. Our room was perfect. The staff member bent over backwards to make sure of this, telling us to let her know if we needed a different room. Would definitely recommend your hotel to anyone!
Great budget place to stay. It was undergoing renovations, and did look like it could use that in places, as some things were a bit run down and outdated, but the our rooms were clean and comfortable, and seemed just fine. The staff was especially sweet and helpful.