The hotel was cleaned, smelled nice and the staff was friendly. Our room was comfortable and our bed was great! Thanks for a really good experience.
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酒店回复: Thank you for sharing your feedback! We’re delighted to hear that you enjoyed a clean and fresh environment, a comfortable room, and a great bed. It’s wonderful to know our friendly team helped make your stay a really good experience. We look forward to welcoming you back for another pleasant visit soon!Warm RegardsGuest Experience TeamCountry Inn & Suites, Kansas City
3.0分
家庭亲子
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Check in took a while. The room was clean and breakfast was pretty good. A car alarm was going off during the night (around 1am) and it woke me up. I couldn’t see our car from the window, so I went downstairs and asked the gentleman at the desk why an alarm (or two) were going off. He seemed confused, so I went outside and saw a cop car (SUV) out front. My car seemed fine so I ran back in.
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酒店回复: Thank you for sharing your feedback, Sarah. We’re glad you enjoyed a clean room and a good breakfast, but we’re truly sorry for the inconvenience during check-in and the disturbance caused by the car alarm. We understand how important a restful night is, and we’ll review this situation with our team to ensure better communication and quicker assistance in the future. Your comments help us improve, and we hope to welcome you back for a smoother experience.Warm Regards, Guest Experience TeamCountry Inn & Suites, Kansas City
3.0分
商务出差
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The hotel is under construction, which is good, since the rooms really need some updating.
My first room had a broken heater, I was quickly moved to another room. This room was newly remodeled, but in my mind, not of best quality. The towel rack and toilet paper holder both fell off the wall/shower door. The TV didn't work, coming to find out, it needed the main remote from the receptionist to get to the right source. Would have been nice to know!!!
The staff is extremely friendly, the breakfast is great, and the hotel, even though it is under construction, was pretty clean.
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酒店回复: Hi Nicolette,Thank you for sharing your detailed feedback. We truly appreciate your understanding as we work through renovations to improve our guest experience. We’re glad our team was able to quickly assist with the room change and that you enjoyed the friendly service, great breakfast, and overall cleanliness.We’re sorry for the inconveniences you encountered with the heater, fixtures, and TV setup. Your comments are very helpful, and we’ve shared them with our team to ensure these issues are addressed promptly.We hope you’ll consider staying with us again once the updates are complete. We’re excited to provide an even better experience in the future!Warm regards,Guest Experience TeamCountry Inn & Suites, Kansas City
3.0分
情侣出游
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The hotel appears to be going through major renovations and is a mess everywhere you walk, construction workers can be heard through the walls. I am sure it will quite nice once this is done. We have stayed here before and will again but, hopefully they will get this done quickly.
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酒店回复: Dear Barbara,Thank you for taking the time to share your feedback. We truly appreciate your continued loyalty and understanding as we work through our renovation process.We sincerely apologize for any inconvenience caused during your recent stay. While these updates are aimed at enhancing the overall guest experience, we understand that the current disruptions can be frustrating. Please know that we are doing our best to complete the work as quickly and quietly as possible.We’re grateful for your patience and look forward to welcoming you back to a refreshed and improved stay in the near future.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
3.0分
其他
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There was 2 girls at front counter that was really awesome. House keeping missed our room twice no towels no bed made or sheets replaced twice. Second time I call front desk a different girl answered I told her l didn’t get towels asked if someone could bring them to our room she said “That’s not her job” I told her it wasn’t my job either. If she didn’t bring them have the manager call me now. She brought them to our room.
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酒店回复: Dear Kelly,Thank you for sharing your experience following your recent stay with us at Comfort Suites Speedway Kansas City. We're glad to hear that two of our front desk team members made a great impression—your kind words mean a lot.We sincerely apologize for the housekeeping oversight and the inconvenience you experienced in receiving towels. This is not the level of service we strive to provide, and your feedback has been shared with our team to ensure better communication and consistency moving forward.Your comments help us improve, and we truly appreciate your honesty. We hope to have the opportunity to welcome you back and provide a much more seamless and enjoyable stay.Warm regards,Guest Experience TeamCountry Inn & Suites -Kansas City
3.0分
其他
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Under construction!
Rooms were clean
Phone did not work in the room so i had to go downstairs every time i needed something. That was annoying. Needed a iron. No hooks in bathroom. Would stay again
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酒店回复: Dear Esther,Thank you for taking the time to share your experience. We’re glad to hear that you found your room clean and enjoyed your stay overall.We sincerely apologize for the inconvenience caused by the non-working phone and the lack of hooks in the bathroom. We understand how frustrating it must have been to go downstairs for assistance, and we appreciate you bringing this to our attention. Your feedback has been shared with our team so we can address these issues and improve the guest experience.We’re also currently undergoing renovations to enhance our property, and we appreciate your patience during this time. It means a lot to us that you would consider staying again, and we look forward to welcoming you back with a more seamless experience.Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City
5.0分
其他
my room have some hair on the fool and i smell the dust in the room. it wasn’t that bad but I hope this review will help you do it better
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酒店回复: Dear Nudchanad,Thank you so much for your perfect rating and for taking the time to share your feedback. We're glad to hear you had a positive overall experience, and we truly appreciate your helpful comments regarding the room condition.We’ll be sure to review the concerns you mentioned to ensure a more comfortable stay for all our guests. Your input helps us improve, and we hope to welcome you back again soon!Warm regards,Guest Experience TeamCountry Inn & Suites Kansas City,
4.0分
其他
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just as good as last visit
The parking area is open, but seems secure. The region is all upscale people storage, shops, restaurants, retail. clean and up to date. I stayed in a room similar to my visit 2 weeks earlier. There are minor signs of the previous condition of the hotel, which is being completely renovated. My room was comfortable, as was the bed. The shower was the best thing: a real walk-in shower with soap, shampoo and conditioner dispensers rather than the outdated, silly little bars of soap and tiny bottles.
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酒店回复: Dear Dennis,Thank you for your continued trust and for sharing your experience! We're glad to hear your stay was comfortable and that you enjoyed the walk-in shower and updated amenities. We appreciate your understanding as we work through renovations and look forward to welcoming you back again soon.Warm regards,Guest Experience TeamCountry Inn & Suites, Kansas City
4.0分
其他
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Great place for the price and location
The hotel is undergoing renewal/renovation. As such, there's a constant odor in the hall of paint, construction adhesive, new stuff. The furniture is being replaced, so, for example, my room had a desk chair that had damage. There is evidence of the age of the building in various spots, but overall, the appearance and state of repair is good to new. Parking is convenient in their lot it's easy to get to of I-70 and there's plenty of dining options close by.
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酒店回复: Dear Dennis,Thank you for taking the time to share your experience. We're pleased to hear you found value in our location and pricing, and that our convenient access to I-70 and nearby dining options added to your stay.We appreciate your patience as we continue our renovation efforts. While some temporary inconveniences like odors and furniture updates may occur, we're working hard to enhance the overall guest experience. Your feedback is valuable and helps us improve as we move forward.We hope to welcome you back and provide you with an even more comfortable stay.Warm regards,Guest Experience TeamCountry Inn & Suites, Kansas City
3.0分
家庭亲子
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They were remodeling the floor we were on. I don’t think our room was actually ready for guests. Issues with bathroom door shutting (wouldn’t shut all the way due to uneven tile work), sprinkler head for fire safety didn’t have the cover over it, shower faucet wasn’t secured, dresser still covered in tape, bathroom sink leaked.
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酒店回复: Dear Abbey,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. While we are currently undergoing renovations to enhance our guest experience, your room should have been fully prepared and comfortable, and we’re sorry that wasn’t the case.We appreciate you bringing the issues with the bathroom door, shower faucet, sprinkler cover, dresser, and sink to our attention. This feedback has been shared with our maintenance and housekeeping teams to ensure these concerns are addressed promptly and thoroughly.Your comments are incredibly valuable as we work to improve both our facilities and service. We hope you’ll consider staying with us again,so we can provide you with the seamless experience you deserve.Warm regards,Guest Experience TeamComfort Suites Speedway Kansas City
The hotel was cleaned, smelled nice and the staff was friendly. Our room was comfortable and our bed was great! Thanks for a really good experience.
Check in took a while. The room was clean and breakfast was pretty good. A car alarm was going off during the night (around 1am) and it woke me up. I couldn’t see our car from the window, so I went downstairs and asked the gentleman at the desk why an alarm (or two) were going off. He seemed confused, so I went outside and saw a cop car (SUV) out front. My car seemed fine so I ran back in.
The hotel is under construction, which is good, since the rooms really need some updating.
My first room had a broken heater, I was quickly moved to another room. This room was newly remodeled, but in my mind, not of best quality. The towel rack and toilet paper holder both fell off the wall/shower door. The TV didn't work, coming to find out, it needed the main remote from the receptionist to get to the right source. Would have been nice to know!!!
The staff is extremely friendly, the breakfast is great, and the hotel, even though it is under construction, was pretty clean.
The hotel appears to be going through major renovations and is a mess everywhere you walk, construction workers can be heard through the walls. I am sure it will quite nice once this is done. We have stayed here before and will again but, hopefully they will get this done quickly.
There was 2 girls at front counter that was really awesome. House keeping missed our room twice no towels no bed made or sheets replaced twice. Second time I call front desk a different girl answered I told her l didn’t get towels asked if someone could bring them to our room she said “That’s not her job” I told her it wasn’t my job either. If she didn’t bring them have the manager call me now. She brought them to our room.
Under construction!
Rooms were clean
Phone did not work in the room so i had to go downstairs every time i needed something. That was annoying. Needed a iron. No hooks in bathroom. Would stay again
my room have some hair on the fool and i smell the dust in the room. it wasn’t that bad but I hope this review will help you do it better
just as good as last visit
The parking area is open, but seems secure. The region is all upscale people storage, shops, restaurants, retail. clean and up to date. I stayed in a room similar to my visit 2 weeks earlier. There are minor signs of the previous condition of the hotel, which is being completely renovated. My room was comfortable, as was the bed. The shower was the best thing: a real walk-in shower with soap, shampoo and conditioner dispensers rather than the outdated, silly little bars of soap and tiny bottles.
Great place for the price and location
The hotel is undergoing renewal/renovation. As such, there's a constant odor in the hall of paint, construction adhesive, new stuff. The furniture is being replaced, so, for example, my room had a desk chair that had damage. There is evidence of the age of the building in various spots, but overall, the appearance and state of repair is good to new. Parking is convenient in their lot it's easy to get to of I-70 and there's plenty of dining options close by.
They were remodeling the floor we were on. I don’t think our room was actually ready for guests. Issues with bathroom door shutting (wouldn’t shut all the way due to uneven tile work), sprinkler head for fire safety didn’t have the cover over it, shower faucet wasn’t secured, dresser still covered in tape, bathroom sink leaked.