Staff were very friendly and helpful. Room was big and clean. Overall great accommodations!
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay — from our friendly, helpful staff to the clean and spacious room.It’s always great to know when our efforts to provide comfortable and welcoming accommodations are appreciated. We truly hope to have the pleasure of hosting you again soon!
5.0分
其他
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We stayed in this hotel for one night while traveling. Hotel and rooms were clean and pleasant, staff was friendly and efficient, and location along the river, with several restaurants within walking distance, was great.
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酒店回复: Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us — from the clean and comfortable rooms to our friendly team and convenient riverside location. It's great to know you were able to take advantage of the nearby restaurants as well.We truly appreciate your kind words and hope to welcome you back the next time your travels bring you through the area.
5.0分
其他
A full service hotel with good beds, quiet, and NOT the noisy window unit HVAc systems. Friendly staff and easy parking
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酒店回复: Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed a quiet and comfortable stay with us. It's great to know our full-service amenities, restful beds, and central HVAC system made a positive impression — and we appreciate your kind words about our team and convenient parking as well.We hope to welcome you back again soon!
1.0分
商务出差
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Worst customer service ever. Book elsewhere!
I had the worst customer service experience I have ever had in my 25+ years of traveling for business. I travel often to West Virginia and I will never stay at this location again. I urge you to book elsewhere and give your business to a hotel management that will look at you as a person and not a policy.
2.0分
其他
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Inconvenient but Nice
Additional fee for parking even though I had told the receptionist I didnt park in the parking area. Wifi was very spotty even after midnight to 3a.m with im guessing minimal usage from other guests it somehow got so bad to the point i couldn't connect and the tv would randomly restart itself. On a better note, I was put into a room on the peasants top floor, decent view of the streets and hills.
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酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear about the inconveniences you experienced during your stay with us.We sincerely apologize for the misunderstanding regarding the parking fee. Additionally, we regret the issues you encountered with our WiFi and television service. These amenities are important to our guests, and we're currently investigating the cause of the connectivity problems during your stay to ensure they are resolved swiftly.On a brighter note, we’re glad to hear you appreciated the view from your room. Our top-floor rooms do offer some of the best vantage points of the surrounding streets and hills, and we're pleased you enjoyed that aspect.Thank you again for your candid review. Your feedback helps us improve, and we hope to have the opportunity to provide you with a smoother, more enjoyable stay in the future.Warm regards,
5.0分
其他
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Delightful Night
We were checked in by a brand-new clerk who was articulate, welcoming, and didn’t miss a beat. The hotel’s location on the Monangahela River allowed us to get an early morning run in on the adjacent trail. All parts of the property were well-maintained.
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酒店回复: Thank you for your thoughtful review! We're so glad to hear you had a great check-in experience—it's wonderful to know our new team member made such a strong impression. It’s also great that you were able to take advantage of the riverside trail for an early morning run—our location on the Monongahela is definitely a favorite among active guests. We truly appreciate your kind words about the upkeep of the property and hope to welcome you back soon!
酒店很不错，步行去任何地方都很方便。很棒的湖景。
每次入住都很棒。步行去哪里都很方便。湖景很赞。酒吧氛围也总是很好。唯一不足的是，我和女朋友最后一晚想睡个懒觉，点了客房服务，结果电视网络这次连不上。除此之外，一切都很好。
性价比不错但价格有点高。
谢谢
Staff were very friendly and helpful. Room was big and clean. Overall great accommodations!
We stayed in this hotel for one night while traveling. Hotel and rooms were clean and pleasant, staff was friendly and efficient, and location along the river, with several restaurants within walking distance, was great.
A full service hotel with good beds, quiet, and NOT the noisy window unit HVAc systems. Friendly staff and easy parking
Worst customer service ever. Book elsewhere!
I had the worst customer service experience I have ever had in my 25+ years of traveling for business. I travel often to West Virginia and I will never stay at this location again. I urge you to book elsewhere and give your business to a hotel management that will look at you as a person and not a policy.
Inconvenient but Nice
Additional fee for parking even though I had told the receptionist I didnt park in the parking area. Wifi was very spotty even after midnight to 3a.m with im guessing minimal usage from other guests it somehow got so bad to the point i couldn't connect and the tv would randomly restart itself. On a better note, I was put into a room on the peasants top floor, decent view of the streets and hills.
Delightful Night
We were checked in by a brand-new clerk who was articulate, welcoming, and didn’t miss a beat. The hotel’s location on the Monangahela River allowed us to get an early morning run in on the adjacent trail. All parts of the property were well-maintained.