Clean room but they didn’t have the bedbug wrap on the mattresses. I didn’t see any bedbugs but would still like to know they have the protector on. Also, if you are even slightly unsure on your feet, request a handicap accessible room. The tub is a deathtrap.
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酒店回复: Thank you for sharing your feedback. I completely understand your concern. I want to assure you that we do use mattress protectors as a preventive measure against pests. This method is supported and recommended by our contracted pest control agency as an effective deterrent. While the protectors may not always be visible, they are in place for guest safety and comfort.We also appreciate your note regarding the bathtub and accessibility. Your safety is important to us, and we encourage guests to request a handicap-accessible room if there are any mobility concerns.Thank you again for taking the time to share your thoughts. We hope to have the opportunity to welcome you back for a safe and comfortable stay.
5.0分
家庭亲子
Parking lot and garage available. Staff very friendly & Starbucks in lobby. Beautiful hotel
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酒店回复: Thank you for the lovely feedback! We're so glad you enjoyed the convenience of our parking options, the Starbucks in the lobby, and the friendly service from our team. It’s wonderful to hear that you found the hotel beautiful — we truly appreciate your kind words.We look forward to welcoming you back soon!
5.0分
其他
Staff were very friendly and helpful. Room was big and clean. Overall great accommodations!
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay — from our friendly, helpful staff to the clean and spacious room.It’s always great to know when our efforts to provide comfortable and welcoming accommodations are appreciated. We truly hope to have the pleasure of hosting you again soon!
5.0分
其他
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We stayed in this hotel for one night while traveling. Hotel and rooms were clean and pleasant, staff was friendly and efficient, and location along the river, with several restaurants within walking distance, was great.
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酒店回复: Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us — from the clean and comfortable rooms to our friendly team and convenient riverside location. It's great to know you were able to take advantage of the nearby restaurants as well.We truly appreciate your kind words and hope to welcome you back the next time your travels bring you through the area.
5.0分
其他
A full service hotel with good beds, quiet, and NOT the noisy window unit HVAc systems. Friendly staff and easy parking
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酒店回复: Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed a quiet and comfortable stay with us. It's great to know our full-service amenities, restful beds, and central HVAC system made a positive impression — and we appreciate your kind words about our team and convenient parking as well.We hope to welcome you back again soon!
1.0分
商务出差
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Worst customer service ever. Book elsewhere!
I had the worst customer service experience I have ever had in my 25+ years of traveling for business. I travel often to West Virginia and I will never stay at this location again. I urge you to book elsewhere and give your business to a hotel management that will look at you as a person and not a policy.
酒店很不错，步行去任何地方都很方便。很棒的湖景。
每次入住都很棒。步行去哪里都很方便。湖景很赞。酒吧氛围也总是很好。唯一不足的是，我和女朋友最后一晚想睡个懒觉，点了客房服务，结果电视网络这次连不上。除此之外，一切都很好。
性价比不错但价格有点高。
谢谢
Clean room but they didn’t have the bedbug wrap on the mattresses. I didn’t see any bedbugs but would still like to know they have the protector on. Also, if you are even slightly unsure on your feet, request a handicap accessible room. The tub is a deathtrap.
Parking lot and garage available. Staff very friendly & Starbucks in lobby. Beautiful hotel
Staff were very friendly and helpful. Room was big and clean. Overall great accommodations!
We stayed in this hotel for one night while traveling. Hotel and rooms were clean and pleasant, staff was friendly and efficient, and location along the river, with several restaurants within walking distance, was great.
A full service hotel with good beds, quiet, and NOT the noisy window unit HVAc systems. Friendly staff and easy parking
Worst customer service ever. Book elsewhere!
I had the worst customer service experience I have ever had in my 25+ years of traveling for business. I travel often to West Virginia and I will never stay at this location again. I urge you to book elsewhere and give your business to a hotel management that will look at you as a person and not a policy.