酒店回复: Dear Kriss,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Atlanta - Chamblee. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that you had checked into another room and there was no towel or soap. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

酒店回复: Hola Alexaida,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en HomeTowne Studios by Red Roof Atlanta - Chamblee. Escuchar que tuviste una experiencia horrible debido a las condiciones sucias y a un televisor roto fue triste de leer. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes. Sería un placer que se hospedara con nosotros nuevamente en el futuro para mostrarle los avances positivos que hemos realizado para mejorar su experiencia con nosotros.Atentamente,recordoGestión del techo rojo Especialista en redirección

酒店回复: Dear Sharneice, Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our staff who was very helpful and friendly throughout your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

酒店回复: Thanks for sharing your feedback with us, Sharneice. The staff at our HomeTowne Studios by Red Roof Atlanta - Chamblee was elated to see that we earned your 5/5 score. You mentioned some highlights, such as our friendly staff and that you were not rushed when you had an issue with your booking, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Atlanta - Chamblee. I was saddened to read that your stay fell short of your expectations due to the German cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We also apologize for the condition of the AC and the poor air quality in the room during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist