酒店回复: Dear Yutaka, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. We hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
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酒店回复: Thank you for sharing your feedback, Junhee. We regret that your experience did not meet expectations and apologize for any inconvenience you encountered. Guest satisfaction is a priority, and your comments are taken seriously. If you are willing, providing more details would help us better understand the concerns and take appropriate steps to improve. We appreciate your time.Sincerely,Hotel Management
1.0分
商务出差
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The room was as filthy as I have ever seen,the carpet looked like it had not been cleaned since it was installed.
we should have asked for our money back and left when we were told that if we wanted coffee in the morning we would have to go and buy it for an extended stay there was not a thing in the kitchen except a refrigerator and a microwave that did not work. Never again!!
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酒店回复: Dear Guest, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret any miscommunication. In alignment with our Select Suites concept, we aim to provide apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. Additionally, maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Thank you once again for your valuable feedback.Sincerely,Hotel Management
1.0分
情侣出游
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The room we first wasnt clean we had ro switch room
Then the room we ended up with the remote to the tv bsrely worked
There was no irom to iron my clothes.
The front desk person seems to no know what she was doing.
I could have found a .05 star motel that was better than my experience at an Extended Stay!!!
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酒店回复: Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced with the initial room and regret that the front desk service did not meet your expectations. Your feedback is important to us and will be used to improve our service standards. We hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
3.0分
情侣出游
Room could’ve been better. Dirty towels were left in the room along with food in the fridge
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酒店回复: Dear Guest, Thank you for bringing this to our attention. What you experienced is far from the level of care we aim to provide, and we’re sorry for the few oversights in your room. We’ll share this with our housekeeping team to ensure it doesn’t happen again. We appreciate your patience and hope to offer you a much smoother stay in the future.Sincerely,Hotel Management
经济实惠，简单方便，旁边就是 Bestbuy
房间价格还算公道，靠近购物区、各种活动场所和高速公路，但遗憾的是房间不太干净。我发现房间和床上都有长头发，怀疑床单被套是重复使用的。
如果酒店以“长住”为卖点，那应该提供更完善的设施，才能满足客人的长住需求。
这些评论完全是关于携程（Trip.com）的预订，与长住酒店（Extended Stay Hotel）本身无关。
当我抵达时，长住酒店的工作人员（一位叫AJ的员工）不承认也不掌握携程的预订确认信息。
我给携程打了电话（与Minu？交谈），她也无法与酒店确认（之后她直接打电话，与前台交谈）并以当时的房价为我重新预订。但他们两件事都没做到。
我最终只好自己（在大堂里）预订了长住酒店，才得以住下来。
第二天早上，我得知携程在我直接在酒店预订的情况下，竟然还是把账单推到了我的Visa卡上。
在发了几封邮件后，我不得不为自己的那份预订“提供详细收据”，然后才能在10-14天内收到退款。
而且，由于我支付了更高的价格，他们承诺会退还差价。然而，携程提供的补偿是未来的预订金币，或者在14天内通过支票/现金支付。但现在我发现携程要求我提供银行账户信息进行直接电汇，这是我不会提供的。请把这笔款项退回到我的信用卡上。
我再也不会使用携程预订了，以后我会选择其他第三方网站或直接通过连锁酒店预订。
Tim Dziewit
在诺维地区住宿的好选择
设施服务都还不错...
房间很脏。
我不在乎设备是否旧，只要干净就行。
可能是因为允许携带宠物，所以消毒水的味道很浓。
不
The room was as filthy as I have ever seen,the carpet looked like it had not been cleaned since it was installed.
we should have asked for our money back and left when we were told that if we wanted coffee in the morning we would have to go and buy it for an extended stay there was not a thing in the kitchen except a refrigerator and a microwave that did not work. Never again!!
The room we first wasnt clean we had ro switch room
Then the room we ended up with the remote to the tv bsrely worked
There was no irom to iron my clothes.
The front desk person seems to no know what she was doing.
I could have found a .05 star motel that was better than my experience at an Extended Stay!!!
Room could’ve been better. Dirty towels were left in the room along with food in the fridge