酒店回复: Dear Yutaka, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. We hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Thank you for sharing your feedback, Junhee. We regret that your experience did not meet expectations and apologize for any inconvenience you encountered. Guest satisfaction is a priority, and your comments are taken seriously. If you are willing, providing more details would help us better understand the concerns and take appropriate steps to improve. We appreciate your time.Sincerely,Hotel Management
4.0分
其他
Could use some updates but very very clean and worked out great with for the price. Comfortable beds... And very clean!!
2.0分
其他
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It was not so good, the second worse hotel I’ve ever stayed in. People actually live there and slow elevators. Remote to tv did not work, you have to go all the way downstairs to call for assistance after 10pm instead of from your room. Front desk was ghetto , unprofessional, taking there sweet time, halls stink, sink dirty, I was scared to even sleep.
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酒店回复: Dear Avyanah, Thank you for sharing your experience. We are sorry that your stay did not meet your expectations, and we take your comments seriously. Guest comfort and well-maintained accommodations are our top priorities, and we regret the challenges you encountered with the front desk service and the overall condition of the property. We appreciate your insights, which help us improve, and we hope to have the opportunity to provide a stay that better reflects the level of care and professionalism we strive for.Sincerely,Hotel Management
5.0分
其他
There weren’t any dishes, but there was a full kitchen with stove. I believe dishes were available at a cost
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酒店回复: Dear Elexus,It was a pleasure having you as our guest at Extended Stay America, and we appreciate your taking the time to share your review. You are correct, dishes and kitchenware are available at the front desk for a nominal additional cost to enhance guests' stay. We appreciate you bringing this to our attention and look forward to providing you with another comfortable stay in the future.Sincerely,Hotel Management
1.0分
商务出差
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Terrible Choice
The bathroom sink drain was clogged, the bathtub handle was not accurate, there was a weird smell, there was a crack in the wall, the ending to the counter was missing. There was a charge for extra or fresh towels. There was also a charge for the standard utensils and kitchen needs. Definitely, not a real extended stay. People live there. There was a man in the parking lot doing crack.
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酒店回复: Dear LaShonda, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with maintenance, cleanliness, and overall comfort. Your comments regarding clogged drains, damaged fixtures, missing kitchen items, and safety concerns have been shared with our housekeeping, maintenance, and security teams for immediate attention and improvement. Providing a safe, clean, and comfortable environment for our guests is our top priority, and we regret that we fell short during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back under much better circumstances.Sincerely, Hotel Management
在诺维地区住宿的好选择
房间价格还算公道，靠近购物区、各种活动场所和高速公路，但遗憾的是房间不太干净。我发现房间和床上都有长头发，怀疑床单被套是重复使用的。
如果酒店以“长住”为卖点，那应该提供更完善的设施，才能满足客人的长住需求。
这些评论完全是关于携程（Trip.com）的预订，与长住酒店（Extended Stay Hotel）本身无关。
当我抵达时，长住酒店的工作人员（一位叫AJ的员工）不承认也不掌握携程的预订确认信息。
我给携程打了电话（与Minu？交谈），她也无法与酒店确认（之后她直接打电话，与前台交谈）并以当时的房价为我重新预订。但他们两件事都没做到。
我最终只好自己（在大堂里）预订了长住酒店，才得以住下来。
第二天早上，我得知携程在我直接在酒店预订的情况下，竟然还是把账单推到了我的Visa卡上。
在发了几封邮件后，我不得不为自己的那份预订“提供详细收据”，然后才能在10-14天内收到退款。
而且，由于我支付了更高的价格，他们承诺会退还差价。然而，携程提供的补偿是未来的预订金币，或者在14天内通过支票/现金支付。但现在我发现携程要求我提供银行账户信息进行直接电汇，这是我不会提供的。请把这笔款项退回到我的信用卡上。
我再也不会使用携程预订了，以后我会选择其他第三方网站或直接通过连锁酒店预订。
Tim Dziewit
设施服务都还不错...
房间很脏。
我不在乎设备是否旧，只要干净就行。
可能是因为允许携带宠物，所以消毒水的味道很浓。
不
Could use some updates but very very clean and worked out great with for the price. Comfortable beds... And very clean!!
It was not so good, the second worse hotel I’ve ever stayed in. People actually live there and slow elevators. Remote to tv did not work, you have to go all the way downstairs to call for assistance after 10pm instead of from your room. Front desk was ghetto , unprofessional, taking there sweet time, halls stink, sink dirty, I was scared to even sleep.
There weren’t any dishes, but there was a full kitchen with stove. I believe dishes were available at a cost
Terrible Choice
The bathroom sink drain was clogged, the bathtub handle was not accurate, there was a weird smell, there was a crack in the wall, the ending to the counter was missing. There was a charge for extra or fresh towels. There was also a charge for the standard utensils and kitchen needs. Definitely, not a real extended stay. People live there. There was a man in the parking lot doing crack.