酒店回复: Thanks so much for staying with us at Super 8 by Wyndham Childress. We appreciate your business and thank you for taking time to write a review. It was our pleasure to serve you.
1.0分
家庭亲子
原文
翻译提供方：Google
禁止停车！
5.0分
其他
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The staff were incredibly sweet and readily available. Nice rooms, some recent renovations and updates, good lighting for parking. One of the few places with reasonable pet fees and up to 3 pets. Wish they offered more than 2 pillows.
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酒店回复: Dear Guest, I wanted to take a minute and not only thank you for staying with us at Super 8 by Wyndham but also for taking the time to tell us and others how much you enjoyed your stay. Your opinion and high marks do wonders for our business and the morale of my staff. The kind of stay you had is our goal for every guest who steps foot inside our lobby and chooses to stay with us. Thank you just doesn’t seem to do justice. The next time you come, be sure and ask about extra pillows. We usually have a few put up for the needs of our guests and will gladly get them for you. We look forward to always being your stopping place when you are in Childress and pray your travels are safe as you head out. God bless and thanks again!
3.0分
家庭亲子
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Very nice room
Pleasant staff
People hanging around outside drinking all night
And noisy TV ‘s next room very late at night
Could have been just bad timing.
But , I don’t recommend
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酒店回复: I apologize that some inconsiderate guests staying at the hotel left you with a bad taste for our property. We always strive to provide excellent stays for our guests and unfortunately sometimes the behavior of some of those staying with us cause us issues with other guests staying. We truly appreciate your business and would like another opportunity some time after our crowd settles to serve you again. Thank you.
3.0分
其他
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Received survey shortly after checking in (which was just picking up a room key since I checked in on line 😀). Commented that refrigerator wasn't cold and bathroom sink didn't have a way to fill with water. Sometime after we went to sleep about 9pm, there was a knock on the door. Employee wanted to discuss survey. Told them to leave. Not a reason to wake up guests. Other concerns - dirty toilet lid, clock not working, no plugs by bed for cell phone charging.
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酒店回复: Hi! Just wanted to thank you first of all for staying with us and secondly, I wanted to let you know that I received notification at 9:21 pm about your immediate feedback from *******. It is always our goal to fix any issues our guests might have or be unhappy about as fast as we can because we want everyone to be happy and have a great stay. After I received your feedback email from *******, I immediately responded then called our clerk on duty to correct the 3 issues you mentioned: no sink plug, refrigerator not cooling, and noise level too loud. She located a temporary plug for your sink, had instructions on what to look for to correct refrigerator issue, and was asked to check for noise and ask the source to please quiet down as they were disturbing other guests (you). She called me back at 9:30 stating she knocked on your door and your husband answered it, screaming at her to go away. She was only trying to help. I apologize that our eagerness to help was an issue or that the time delay between when you replied to the feedback email and I got it was long but we simply wanted to try and correct the issues you mentioned to allow you to have a better stay. We thank you for your business and hope you have a safe trip.
2.0分
情侣出游
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Staff were fantastic and very friendly. Accommodating of our late night arrival… the AC unit in our room made some pretty awful noises all night, making sleep very hard. It’s Texas, so roaches are always a factor, but we found a little too much evidence for our comfort level in the room we were given. Bathroom was newly renovated though!
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酒店回复: Thank you for being our customer. I apologize for the issues you mentioned and am on it now to get them corrected. Thank you for letting us know. We appreciate your business and hope to be given another opportunity to serve you better in the future.
3.0分
朋友出游
Beds comfortable, no daily cleaning, low shower pressure, other Guests loud music all night)
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酒店回复: Thank you for taking the time to let us know what you enjoyed about your stays We are happy to hear that our beds are a big hit and comfortable able a long day. I apologize that a few guests didn’t follow the quiet time rules and played their music all night. Please never hesitate to contact the clerk on duty so we can get that corrected immediately. We are currently running to capacity housing several corporate guys therefore there will be time of low water pressure if they all arrive in from work at about the it is to shower. This is also the reason the hk staff cleans rooms not on a daily basis. We have limited staff and are striving to find a happy middle for everyone. Again, we are grateful you allowed us to serve you . Thank you!
3.0分
其他
Overpriced for all the construction going on. Door didn’t close well, it had an oder like someone had been smoking.
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酒店回复: Thanks for staying with us. I apologize that there was smoking odor in your room as our whole facility is non-smoking. Apparently someone did that without permission or us knowing. I will get maintenance on that door immediately to get that issue corrected. As far as pricing goes, we stay well within the price range of the other hotels in town and feel like we are more than far with everything we offer including a hot breakfast which a lot of our competitors do not offer. We appreciate your input and your business and hope you have a blessed day. Thank you!
3.0分
其他
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Room smelled musty, sketchy guys in parking lot drinking in car, called ahead to make sure pool and hot tub worked and was told yes only to arrive and no, it’s broken
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酒店回复: Hi! Thank you for staying with us recently. I would like to apologize about the pool being out of order. Our motor just quit on us and we are having to order a new one. However the hot tub is in order and working. The gentlemen staying at the property are a work crew who has given us zero trouble & have been staying with us since early 2025. I’m sorry if they made you feel uneasy. I’m sure that was not their intention in any way. I will get maintenance and hk on that smell and get it taken care of. Again, we truly appreciate your business and hope to have another opportunity to serve you. Thank you.
1.0分
商务出差
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My friends credit card was charged twice for a room I didnt even stay in. Hotel sent me a text message that I didnt get until Monday night at 11:30 pm that credit card could not be used because it was n t in my name. And also charged me a pet fee I didnt use either. I need full refund for ALL charges! I have text message from hotel also.
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酒店回复: Hi! I apologize that due to security reasons, the card wasn’t accepted directly at the property. However, that same card was on the 3rd party reservation and charged only for the stay and not the pet fee! You might want to contact your friend as we talked to him yesterday and also refunded his card for the stay since your name was not on the credit card used to hold the room. Security measures have really tightened due to so many fraudulent charges and us not allowing usage with a prior authorization is our way of helping our guests to avoid credit card scams. I apologize for any inconvenience this may have caused but stand firm with credit card companies in our fight to prevent any fraud that may occur. Thank you!
非常适合星空之夜，工作人员热情友好
禁止停车！
The staff were incredibly sweet and readily available. Nice rooms, some recent renovations and updates, good lighting for parking. One of the few places with reasonable pet fees and up to 3 pets. Wish they offered more than 2 pillows.
Very nice room
Pleasant staff
People hanging around outside drinking all night
And noisy TV ‘s next room very late at night
Could have been just bad timing.
But , I don’t recommend
Received survey shortly after checking in (which was just picking up a room key since I checked in on line 😀). Commented that refrigerator wasn't cold and bathroom sink didn't have a way to fill with water. Sometime after we went to sleep about 9pm, there was a knock on the door. Employee wanted to discuss survey. Told them to leave. Not a reason to wake up guests. Other concerns - dirty toilet lid, clock not working, no plugs by bed for cell phone charging.
Staff were fantastic and very friendly. Accommodating of our late night arrival… the AC unit in our room made some pretty awful noises all night, making sleep very hard. It’s Texas, so roaches are always a factor, but we found a little too much evidence for our comfort level in the room we were given. Bathroom was newly renovated though!
Beds comfortable, no daily cleaning, low shower pressure, other Guests loud music all night)
Overpriced for all the construction going on. Door didn’t close well, it had an oder like someone had been smoking.
Room smelled musty, sketchy guys in parking lot drinking in car, called ahead to make sure pool and hot tub worked and was told yes only to arrive and no, it’s broken
My friends credit card was charged twice for a room I didnt even stay in. Hotel sent me a text message that I didnt get until Monday night at 11:30 pm that credit card could not be used because it was n t in my name. And also charged me a pet fee I didnt use either. I need full refund for ALL charges! I have text message from hotel also.