酒店回复: Dear Alain, Thank you for your brief feedback! We're delighted you had a positive experience at Extended Stay America. Your satisfaction is important to us, and we value your feedback. We look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
好的
2.0分
其他
The room smelled awful the carpet was crunchy there were police onsite when we arrived for a crime. The front desk lady was nice but that was about it
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酒店回复: Dear Joel,Thank you for sharing your experience with us. We are very sorry to hear that your stay did not feel as comfortable as it should have and that the room condition did not meet your expectations. We are also concerned to learn about the situation you mentioned upon arrival, and we will be reviewing this matter internally. On a positive note, we’re glad our front desk associate was able to assist you with kindness and professionalism. Your feedback is truly valuable, and we hope you will allow us another opportunity to provide you with a much better stay.Sincerely,Hotel Management
5.0分
家庭亲子
Late checkouts, ice cold AC, big TV, friendly staff, faster service than local taco bell. FIVE STARS !!!
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酒店回复: Dear Siri, We are glad that everything went well during your time with us, which made for a memorable experience! Thank you for choosing Extended Stay America and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely, Hotel Management
5.0分
商务出差
The hotel was clean, parking lot was lit up, and it was safe, there was definitely numerous places to eat with relatively close and staff was great
5.0分
其他
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Our Go To Hotel
Byron was amazing! He took care of us from the moment we walked through the door. Eric and Paula were wonderful as well. The staff couldn’t have been better! The room was clean and comfortable. We always had what we needed!
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酒店回复: Dear Brenda,Thank you for the fantastic review of Extended Stay America. It’s wonderful to know that your stays with us consistently provide the comfort and care you’re looking for. We’re delighted the team made such a positive impact and that your accommodations were well-prepared for your needs. Your continued trust means a great deal, and we look forward to providing the same welcoming experience on future visits.Sincerely,Hotel Management
2.0分
其他
Tv in room was super small and positioned in a bad place to watch from bed. Front desk is never at the desk hard to get help from anyone
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酒店回复: Dear Dajuan,We’re sorry your experience left you feeling this way. The TV placement and size clearly impacted your comfort, and we understand how frustrating it can be when help isn’t readily available. We’ve shared your feedback with our team so that necessary improvements can be made. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
5.0分
其他
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Best stay in the area at that price!
Our suite was great. Paula, Eric, and Byron were very friendly and helpful. We felt right at home. The only negative thing I can come up with is the laundry takes quarters. They need to upgrade their machines to cards. We’ll be back and that’s where we’ll stay!
酒店很不错，前台的客户服务很棒，感谢亚瑟。
酒店不主动打扫房间或更换毛巾。
出色地
好的
The room smelled awful the carpet was crunchy there were police onsite when we arrived for a crime. The front desk lady was nice but that was about it
Late checkouts, ice cold AC, big TV, friendly staff, faster service than local taco bell. FIVE STARS !!!
The hotel was clean, parking lot was lit up, and it was safe, there was definitely numerous places to eat with relatively close and staff was great
Our Go To Hotel
Byron was amazing! He took care of us from the moment we walked through the door. Eric and Paula were wonderful as well. The staff couldn’t have been better! The room was clean and comfortable. We always had what we needed!
Tv in room was super small and positioned in a bad place to watch from bed. Front desk is never at the desk hard to get help from anyone
Best stay in the area at that price!
Our suite was great. Paula, Eric, and Byron were very friendly and helpful. We felt right at home. The only negative thing I can come up with is the laundry takes quarters. They need to upgrade their machines to cards. We’ll be back and that’s where we’ll stay!