酒店回复: Dear Hassell,Thank you for taking the time to share your experience. We want to sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of cockroaches in any guest room is a serious concern, and we deeply regret that this occurred—especially while traveling with your young daughters.Your feedback has been shared with our housekeeping and pest control teams for immediate investigation and action. We have strict pest prevention protocols in place, and clearly, we fell short in this instance. Additionally, we apologize for the way your concerns were handled at the front desk. Every guest deserves to feel heard, respected, and supported, especially in situations involving health and cleanliness.We also understand your frustration about the misleading expectations based on our photos and your disappointment with how the situation was addressed. Please know that this does not reflect the standards we strive to uphold, and your comments are being used to guide retraining and accountability within our team.We truly regret the impact this had on your stay and your family’s comfort. If you are open to it, we would welcome the opportunity to speak with you directly to make things right.Sincerely,Management TeamComfort Suites Regency Park

酒店回复: Dear Narasimhan,Thank you for taking the time to share your feedback regarding your recent stay at Comfort Suites Regency Park. We truly appreciate your 8/10 rating and your honesty, as it helps us understand both the aspects of our service that meet guest expectations and the areas where improvement is needed.We are pleased to hear that you found value in your stay, though we sincerely apologize that certain aspects did not fully meet your expectations. Your comments regarding the lighting in the room, housekeeping, and the availability of amenities are taken very seriously. At Comfort Suites Regency Park, we aim to provide a comfortable, convenient, and pleasant environment for every guest, and your observations will help us evaluate how to enhance our service, particularly with housekeeping routines and daily supplies.Regarding the continental breakfast, we appreciate your input and will review options to ensure that our offerings are more consistent and satisfying for all guests.Guest feedback like yours is invaluable in helping us improve and maintain the high standards our guests expect. We hope that despite these concerns, you were able to enjoy aspects of your stay, and we would welcome the opportunity to host you again, providing an even more comfortable and enjoyable experience in the future.Warm regards,Comfort Suites Regency Park

酒店回复: Dear tAMARA,Thank you so much for taking the time to share your wonderful experience at Comfort Suites Regency Park. We are thrilled to hear that your stay exceeded expectations and that you enjoyed your time with us enough to give a perfect 10/10 rating. Feedback like yours is incredibly rewarding for our team and serves as a reminder of why we are passionate about providing exceptional hospitality.At Comfort Suites Regency Park, we strive to ensure that every guest enjoys a clean, comfortable, and convenient experience from check-in to check-out. Knowing that you felt well taken care of during your stay truly validates the hard work our housekeeping, front desk, and management teams put into maintaining our property and delivering top-quality service.Your kind words not only brighten our day but also help future guests feel confident in choosing us for their travels. We deeply appreciate your recognition of our efforts and are delighted that we could provide an experience worthy of a perfect rating.We would be absolutely delighted to welcome you back on your next visit. Our team looks forward to providing the same exceptional comfort, convenience, and care—ensuring that every stay with us is as enjoyable and memorable as the last.Warm regards,Comfort Suites Regency Park

酒店回复: Dear Reynolds,Thank you for taking the time to share your feedback regarding your recent stay at Comfort Suites Regency Park. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the discomfort and inconvenience you encountered. Receiving a 2/10 rating is a clear signal that we fell short in providing the high standard of service and accommodations we strive to deliver.We take your comments very seriously. Concerns such as cleanliness, maintenance, amenities, and overall comfort are critical to our guests’ experiences, and it is clear from your review that improvements are needed. Please know that your feedback has been shared with our management, housekeeping, and maintenance teams to address these issues promptly and ensure they do not recur.Providing a safe, clean, and welcoming environment is our top priority, and we deeply regret that we did not achieve this during your stay. We are committed to making the necessary changes and improvements to enhance the quality of our property and the overall guest experience.We hope you might consider giving us another opportunity in the future to demonstrate our commitment to comfort and hospitality. Our goal is to ensure every guest leaves satisfied, and we would welcome the chance to restore your confidence in Comfort Suites Regency Park.Sincerely,Comfort Suites Regency Park

酒店回复: Dear Tison,Thank you for sharing your feedback. We are deeply sorry to hear about your experience and truly regret that your stay at Comfort Suites Regency Park left you feeling unsafe and unsupported.The concerns you’ve raised regarding staff negligence and failure to maintain a safe and healthy environment are extremely serious and not reflective of the standards we uphold. Please accept our sincere apologies for any distress or discomfort caused to you and your family.Guest safety, health, and well-being are our highest priorities, and we are committed to full compliance with all local, state, and federal guidelines. We are currently reviewing the situation with our management and staff to better understand what occurred and to ensure that immediate corrective actions are taken where necessary.We would greatly appreciate the opportunity to speak with you directly so we can gather more details and make things right. Your experience is not taken lightly, and your feedback is instrumental in helping us improve.Thank you again for bringing this to our attention. We hope you’ll consider giving us a chance to restore your trust in a future visit.Sincerely,Management TeamComfort Suites Regency Park

酒店回复: Dear Fabio,Thank you so much for taking the time to share your wonderful experience at Comfort Suites Regency Park. We are thrilled to hear that your stay exceeded expectations and that you enjoyed your time with us enough to give a perfect 10/10 rating. Feedback like yours is incredibly rewarding for our team and serves as a reminder of why we are passionate about providing exceptional hospitality.At Comfort Suites Regency Park, we strive to ensure that every guest enjoys a clean, comfortable, and convenient experience from check-in to check-out. Knowing that you felt well taken care of during your stay truly validates the hard work our housekeeping, front desk, and management teams put into maintaining our property and delivering top-quality service.Your kind words not only brighten our day but also help future guests feel confident in choosing us for their travels. We deeply appreciate your recognition of our efforts and are delighted that we could provide an experience worthy of a perfect rating.We would be absolutely delighted to welcome you back on your next visit. Our team looks forward to providing the same exceptional comfort, convenience, and care—ensuring that every stay with us is as enjoyable and memorable as the last.Warm regards,Comfort Suites Regency Park