There were roaches in the room, the towels were dingy and dirty and we didn't have e ough towels for two people
1.0分
情侣出游
展开
Worse hotel they had roaches hotel hallways smelled like ass and cigarettes and musty dnt go to this hotel first room they put us in it was crumbs under the sheets so they threw the sheets on top and thought no one was gonna check the bed the front desk people barely be at the front. Bad services I’m getting my refund
展开
酒店回复: Dear mariagI4511HL, We apologize for the discomfort you experienced during your stay. This is certainly not the level of service we strive to provide, and we understand your frustration. We are addressing the issues you’ve mentioned with our team to resolve and prevent future occurrences. Your feedback is invaluable, and we are committed to making improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
1.0分
家庭亲子
展开
When we first checked in the lobby looks nothing like the photos. We were assigned a room. Upon entering it was smoky and over 150 degrees in the room. I entered to find the oven on high and the door open with smoking coming from the stove. We were given another room with no towels and no linens for the sofa bed. It was after 8:30 pm before we were able to obtain them. The lobby / front desk was unattended for a very long time. (A man had been waiting to get checked in for over an hour.) Room needed significant attention. Holes in carpet, disgusting chairs, rusted stove, bathtub failing away from wall, toilet not attached to the floor, hardware falling off the walls, etc… I will never stay here again!
9 / 11
展开
酒店回复: Dear Ashleigh, Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We apologize that your stay did not meet your expectations and understand the frustration you felt with several inconveniences you encountered during your time with us. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We are grateful for your feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
1.0分
家庭亲子
展开
The most filthy hotel we have ever booked. We have stayed at extended stays before and have never had a problem, this was the worst experience ever. Was not greeted by the front desk, customer service is lacking, and the hallways and stairs smell awful. I had just arrived from Florida after dealing with hurricane Milton and having no power. I wanted to shower, get dinner and go sleep. I had my kids with me. I opened the door of the room and was floored with how gross the room was. Black stains all over the floor, the bathroom was questionable, but what took us over the edge was the condition that the sofa and pull out matress were in. So much garbage behind under that sofa, cushions were dirty and that matress was awful! I immediately told the front desk that I was checking out. I didn’t feel safe with my kids there and there and it was absolutely filthy. I do appreciate that I received a full refund as I was only there for a few minutes. Something really needs to be done with this location. It is giving extended stay a bad name.
展开
酒店回复: Dear maitej17, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management
1.0分
家庭亲子
展开
We added a day to our vacation and our hotel couldn’t get us in. Not a problem we will stay a day and move. There was a reason this is the only hotel with availability. I wish i had read reviews. The problems we encountered have been the same since May 2023. First the side door wasn’t working and a guest (later found out it was the owner) let us in. The breakfast is just muffins. The kitchen was empty but the worse was dirty panties in the pullout and blood stained mattress. I have worked in hospitality for over 20 years. Tried calling extended stay services they are open m-f 8 to 5 Never have i seen such a horrible hotel. The only thing saving the hotel is the front desk agent who is sweet and amazing. Girl if you are reading this their are better places to work.
展开
酒店回复: Dear Gel619, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. On the positive side, we appreciate your remarks for our front desk team. But we will check with the team for your comments. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
1.0分
家庭亲子
展开
Hands down the worst hotel I’ve ever stayed at. Last minute check in available for you and roaches. Fresh air available outside of the hotel, inside of the hotel, gut wrenching. Weary head? Rest it on the rock of a bed, accompanied by smelly pillows.
展开
酒店回复: Dear jessebT4246XO, We sincerely apologize for the disappointing experience you had during your stay. We know how important a clean and restful environment is, and we regret not meeting those expectations this time around. We understand how frustrating this must have been for you. Please know that the concerns you mentioned, including the pest issues, air quality, and uncomfortable bedding, are being taken seriously. We’re addressing these matters with our team to ensure improvements are made. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
1.0分
家庭亲子
展开
PLEASE DO NOT STAY!!! warning!!! this is the most horrible hotel I have ever seen, as soon as you open the door the smell of cigarettes is HORRIBLE, there is no lobby and the pictures that are on the internet are NOTHING like when you see it in person, this "hotel" is scary, the hallway is dark, the door is dirty, when I went to check my room, smell like mold and cigarettes, the bathroom was used and not clean at all, the kitchen was falling apart and the bed has red stains on it, the lady that approached me was nice, I went back and asked for a refund and I told her that I could not stay in that terrible place, I went with my 12-year-old son and I did not feel secure at all, I asked for my money back, but until today they are refusing to give it back to me. PLEASE DO NOT FALL FOR THE PICS ON THE WEBSITE BECAUSE IS A LIE.
展开
酒店回复: Dear 902dianaa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
1.0分
商务出差
展开
STAY AWAY
The room was not acceptable. There were stains, which appeared to be blood ,on the bed mattress. I could not stay at this hotel. I expect not to be charged for this room.
太棒了，非常安静，工作人员也都很尊重人。
There were roaches in the room, the towels were dingy and dirty and we didn't have e ough towels for two people
Worse hotel they had roaches hotel hallways smelled like ass and cigarettes and musty dnt go to this hotel first room they put us in it was crumbs under the sheets so they threw the sheets on top and thought no one was gonna check the bed the front desk people barely be at the front. Bad services I’m getting my refund
When we first checked in the lobby looks nothing like the photos. We were assigned a room. Upon entering it was smoky and over 150 degrees in the room. I entered to find the oven on high and the door open with smoking coming from the stove. We were given another room with no towels and no linens for the sofa bed. It was after 8:30 pm before we were able to obtain them. The lobby / front desk was unattended for a very long time. (A man had been waiting to get checked in for over an hour.) Room needed significant attention. Holes in carpet, disgusting chairs, rusted stove, bathtub failing away from wall, toilet not attached to the floor, hardware falling off the walls, etc… I will never stay here again!
The most filthy hotel we have ever booked. We have stayed at extended stays before and have never had a problem, this was the worst experience ever. Was not greeted by the front desk, customer service is lacking, and the hallways and stairs smell awful. I had just arrived from Florida after dealing with hurricane Milton and having no power. I wanted to shower, get dinner and go sleep. I had my kids with me. I opened the door of the room and was floored with how gross the room was. Black stains all over the floor, the bathroom was questionable, but what took us over the edge was the condition that the sofa and pull out matress were in. So much garbage behind under that sofa, cushions were dirty and that matress was awful! I immediately told the front desk that I was checking out. I didn’t feel safe with my kids there and there and it was absolutely filthy. I do appreciate that I received a full refund as I was only there for a few minutes. Something really needs to be done with this location. It is giving extended stay a bad name.
We added a day to our vacation and our hotel couldn’t get us in. Not a problem we will stay a day and move. There was a reason this is the only hotel with availability. I wish i had read reviews. The problems we encountered have been the same since May 2023. First the side door wasn’t working and a guest (later found out it was the owner) let us in. The breakfast is just muffins. The kitchen was empty but the worse was dirty panties in the pullout and blood stained mattress. I have worked in hospitality for over 20 years. Tried calling extended stay services they are open m-f 8 to 5 Never have i seen such a horrible hotel. The only thing saving the hotel is the front desk agent who is sweet and amazing. Girl if you are reading this their are better places to work.
Hands down the worst hotel I’ve ever stayed at. Last minute check in available for you and roaches. Fresh air available outside of the hotel, inside of the hotel, gut wrenching. Weary head? Rest it on the rock of a bed, accompanied by smelly pillows.
PLEASE DO NOT STAY!!! warning!!! this is the most horrible hotel I have ever seen, as soon as you open the door the smell of cigarettes is HORRIBLE, there is no lobby and the pictures that are on the internet are NOTHING like when you see it in person, this "hotel" is scary, the hallway is dark, the door is dirty, when I went to check my room, smell like mold and cigarettes, the bathroom was used and not clean at all, the kitchen was falling apart and the bed has red stains on it, the lady that approached me was nice, I went back and asked for a refund and I told her that I could not stay in that terrible place, I went with my 12-year-old son and I did not feel secure at all, I asked for my money back, but until today they are refusing to give it back to me. PLEASE DO NOT FALL FOR THE PICS ON THE WEBSITE BECAUSE IS A LIE.
STAY AWAY
The room was not acceptable. There were stains, which appeared to be blood ,on the bed mattress. I could not stay at this hotel. I expect not to be charged for this room.
Every aspect was horrible.