酒店回复: Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the room assignment and cleanliness concerns. This is certainly not the experience we strive to provide. We will address your feedback with our housekeeping and front desk teams to prevent future occurrences. Your comments are invaluable in helping us improve our service. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay, including noise disturbances, maintenance issues, and concerns with the outdoor and pet areas. It’s disappointing to learn that the toilet issue was not resolved promptly after being reported. Please know we take these matters seriously and have shared your comments with our team to address and improve these areas. Your comfort is important to us, and we hope to have another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your feedback. We’re glad you found our location convenient and pricing reasonable, but we sincerely apologize for the concerns you raised. Your comments regarding security, pest control, and breakfast supply are being taken seriously and shared with the appropriate teams for immediate correction. Guest safety, cleanliness, and comfort are our top priorities, and we regret falling short during your stay. We appreciate you bringing these matters to our attention and hope to provide a better experience next time. Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the inconvenience you experienced due to the overbooking situation. We understand how frustrating it must have been not to receive your reserved room, and we deeply regret the trouble this caused during your stay. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
酒店回复: Dear Jessica, We apologize for the issues you encountered during your stay, including the cleanliness and missing amenities in your room. This is certainly not the standard we strive to maintain. Your concerns have been shared with our team for immediate review and improvement. We value your input and will work diligently to enhance the experience we provide. We hope you’ll consider staying with us again for a more comfortable visit. We look forward to welcoming you back.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your feedback. We're pleased you found our staff friendly and appreciated the cleanliness despite our pet-friendly environment. We regret the oversight in sweeping and mopping your room and the issue with the bathtub plug. Your comments have been shared with our team to ensure improvements. We look forward to welcoming you back and ensuring a better experience next time. Sincerely,Hotel Management
酒店回复: Dear Sara, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
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很棒，很舒适
我度过了美好的一天。Amanda 让我感觉很受欢迎，也很安全。房间很干净舒适，我一定会再次入住！
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酒店回复: Dear Guest, Thank you for your wonderful feedback and for choosing to stay with us. We’re thrilled to hear that your day was amazing and that Amanda helped make your experience so welcoming and safe. It’s especially rewarding to know that the cleanliness and comfort of your accommodations met your expectations. Our team works hard to create a pleasant and inviting environment for every guest, and your kind words are truly appreciated. We’re honored by your intention to return and can’t wait to welcome you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
我房间的地板上洒了东西，租房前没清理干净。浴室的风扇旋钮坏了，关不掉。床陷得太低了，我睡不好，早上起来浑身酸痛。**的**在房子里和附近到处乱窜。
他们已经租走了我入住前两天预订的房间，然后又给我安排了一间已经有人住过的房间。结果我住的房间脏得要命！淋浴间上方全是黑色霉菌，马桶脏得令人作呕，毛巾上还有长长的黑毛。房间的地板上黏糊糊的，上面还有像是水果圈和蛋糕碎屑的东西。我要了扫帚，却一直没拿到，所以只能用纸巾擦地板。除非你真的急需，否则我不建议你住在这里。
室外很脏，没有干净的宠物活动区域。晚上很吵，半夜门砰的一声关上。楼上的人半夜扔东西，跺脚，或者踩铅，听起来就是那种声音。很难入睡。而且我房间的马桶一直在漏水，淋浴间也漏水。入住时报告了马桶问题，但一直没修好。
这家酒店的员工就像我的第二个家人，我们经常住在那里，彼此都叫得出名字，我想让他们有能力出租每个房间，或者尽可能多地出租房间，所以这个假期我不会住在那里
价格还算合理。
地理位置便利。
设施和物业安全状况不佳，前门整晚未锁，安全门也无法操作。
“早餐”供应不足，很快就售罄了。
有蟑螂出没。
不要住在这里
我预订了这个房间，到达酒店后才发现他们超额预订了……我们甚至无法入住我们的房间，想退款并重新预订另一家酒店真是太令人沮丧了
我们在这家酒店住了一个假期晚上，这样我们就不用开车回家了。这家酒店有门禁，显然客人给工作人员带来了不便，而且房间很糟糕。水槽里没有肥皂可以洗，纸巾塞在窥视孔里，总的来说房间很脏。除了位置方便满足我们的需求外，我不会推荐这家酒店。零星。
还不错！
工作人员很友好。有很多客人带着狗，但闻起来不像狗。客房地板似乎没有打扫或拖地。浴缸插头不能正常工作。总体而言，相当干净，我不明白为什么同一间房间在不同星期的价格会有所不同。我会再次入住。
你可以用你的钱做更好的事情...
他们有施工，并把我安排在他们早上 7 点在我外面的窗户上工作的房间里。他们没有告诉我任何有关此事的事情。也没有对此事给予任何补偿。霍洛威斯闻起来有香烟味，狗叫声比我喜欢的还要多。
很棒，很舒适
我度过了美好的一天。Amanda 让我感觉很受欢迎，也很安全。房间很干净舒适，我一定会再次入住！