酒店回复: Thank you for your feedback. We’re glad you found the building and its theme unique—that’s something we take pride in!We’d like to clarify a few things for future guests who may read this:Our front desk is open from 9 AM to 5 PM, seven days a week. After hours, both management and our on-site service team are available 24/7 by phone or text—we’re always just a moment away to assist with anything you need.Maps to the building and directly to your specific loft are included in every welcome message, but we're happy to send them again or personally guide you if anything is unclear. And while most of our guests love the comfort of our mattresses, we understand everyone has different preferences—we’ll definitely take your comments into consideration.We’re sorry to hear that your stay didn’t meet expectations, but we do appreciate the opportunity to improve and clarify. Safe travels wherever your next destination may be.
酒店回复: Hi Glenda,Thanks for your feedback! It looks like you specifically selected our Micro Loft rather than one of the twelve Luxury Lofts we offer. The vast majority guests love the cozy layout of the Micro, and we do our best to ensure everyone knows exactly what to expect by providing clear photos and amenity details for each individual loft. This is especially true if you book directly on our site. Regarding your comment about drafting, we did take the time to look into it and couldn’t detect any noticeable airflow coming from the French doors leading to the balcony. Is it possible that one of the doors may have been slightly ajar during your stay?Also, most love our hassle-free express virtual check-in process, but traditional desk check-in is also available! We truly appreciate you staying with us and hope to welcome you back in a space that better suits your preferences next time.Warmly,S31 Staff
It was a unique and awesome stay. The only feedback I have is that I had my heart set on the room I chose on ******* but I was given a different room. It was still a nice room and turned out fine. Very cool building and concept!
独特的建筑和主题。前台没有工作人员。只有一个指示牌，可以拨打电话叫工作人员过来。前台仅在下午3点至5点开放。其他时间前台区域的门都锁着。没有位置图。在楼内很容易迷失方向。没有紧急出口地图。房间里的床垫很糟糕。不会再来了。
这不是普通的酒店，这点很好。
服务周到。本来可以提供不含咖啡因的咖啡。（我知道大多数人觉得这有什么好说的，但我就是喜欢咖啡的口味。）
地理位置优越，步行可达。不过需要爬两层楼梯。
在学校改建的酒店里体验独特。艺术区的氛围很酷。
31号学校的阁楼非常酷，我们每次去罗切斯特都很喜欢住在那里。不过要注意，200号房间和其他房间很不一样。它没有厨房，而且小得多，私密性也差很多。不过它很漂亮，浴室也很棒。不过要注意，如果你住的是那个房间，它可能和你习惯的不太一样。
总的来说，我给这次住宿打两星。这是一栋独特的老式校舍，有一些漂亮的装饰艺术风格的翻新。可惜的是，预订前我看了照片，发现房间里有沙发、椅子、冰箱和热水浴缸，以为我们的房间也一样。结果发现，我们的房间是一间非常小的单间公寓，没有椅子、桌子、冰箱，浴室（既不是热水浴缸，也不是按摩浴缸）和马桶之间也没有隔断。大床在中间下陷，两个人睡起来非常不舒服，绝对需要更换。房间通风很差，落地窗不合身，而且不隔热，窗户通向一个无法使用的阳台。入住手续应该是自动化的，所以你不会在前台遇到任何人，但你可以在线提供你的身份证和信用卡，然后你的房间密码会通过短信发送给你。如果你在登记之前不知道这一点（我们当时不知道），会感到不安和不方便。
在艺术街区的美好住宿体验
我们的住宿体验棒极了！我想象中的房间与预订时略有不同，但没什么可抱怨的，这次住宿体验非常棒。房间非常凉爽、干净，床也很舒服！
多么可爱的地方，有点古怪，但这就是我们喜欢它的原因。入住流程简单，工作人员随时待命。床，嗯，那是另一个故事。当我丈夫第一次躺在上面时，我们以为这是一张水床。说它超级柔软，而且不是很好，是轻描淡写 😳
我们最喜欢的是地理位置，美丽的地区，有很多步行可至的餐厅和酒吧。
虽然整个概念和装饰都很不错，但房间非常小！！从床上可以看到淋浴间，没有遮盖。浴室没有门，只有一件挂着的艺术品挡住入口。床垫很破旧，中间有一个洞。考虑到我们是在下班后到达的，夜班经理非常乐于助人。
这地方太酷了！氛围很棒。房间很棒。我喜欢和家人一起看电影，感觉很舒服。
浴缸很脏，杯子很脏...淋浴旋钮坏了，马桶对着床，而且没有门。
It was a unique and awesome stay. The only feedback I have is that I had my heart set on the room I chose on ******* but I was given a different room. It was still a nice room and turned out fine. Very cool building and concept!