The only issue was with the TV in the room. The remote did not work for most control options. Also several channels stated that they did not work, however they did work in an adjacent room that other family members were staying in. When we left to checkout I waited around to mention this issue but no one was manning the front desk
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酒店回复: I would like to apologize for failing to exceed your expectations. Thank you very much for also bringing this issue to our attention. Your satisfaction is important to us and we will be using the feedback you have provided to make improvements to ensure we offer an exceptional experience for you and our other guests in the future.
2.0分
其他
The rooms are run down. Ceiling panels out of place. Dirty vents and carpets. Bathroom was dirty and water leaks
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you have provided to make improvements to ensure we offer an exceptional experience for you in the future.
5.0分
其他
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Shout out to the front desk staff. They were friendly, happy, helpful and professional. It was my wifes birthday and they reveled in delivering baloons to her from the front desk. They also helped me with a refund after the pool table ate my quarters.
The breakfast staff were on it, cleaning and resupplying a great breakfast.
My room was just okay, smelling a bit damp and stale. Dont judge a book by it's cover. This place has good bones and the staff are doing a great job with what they have.
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酒店回复: Thank you taking the time to share such positive feedback! We are so glad you enjoyed you’re time here. We look forward to seeing you again in the future!
3.0分
其他
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Rude Front Desk Staff
Probably one of the rudest front desk staff. I came in and stood there for at least 4-5 minutes before I was even acknowledged and that is being generous. I have to say this was a first . The two employees went on with their conversation as if I wasn't even present. Finally one of them said " hi,sorry we will be with you in a minute" and they resumed where they left off for about another 2 minutes or so before she asked me for my id. If aI had not been so tired of driving I would have walked out and not even cared about not getting my money back. So just a fyi. It means a lot to the customer to at least be acknowledged when they come in. A quick hello, I will be with you in a moment would have been appropriate. Maybe they need some education on proper manners. Sometimes common sense just isn't present. Otherwise the stay was fine. Hotel is a bit dated but you get what you pay for, most of the time.
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酒店回复: When we receive these type of complaints, we do thoroughly investigate them as we never receive these type of complaints. Rather than it be a she said she said, we do go straight to video footage. I do see that you walked into the door at 9:18:21. You were then acknowledged at 9:19:05. A minute and 14 seconds later. You then handed your ID to the desk person at 9:19:29. Less than 30 seconds later. We understand that being road weary can skew our concept of time. We also hope you find more suitable accommodations in the future.
1.0分
其他
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Room stunk of cigarette smoke as soon as I walked in.
I called the desk and they offered to send “maintenance “
This was 10:00 PM.
I was not going to stay up waiting for someone to spray air freshener.
No offer to switch rooms, no refund or discounts.
Property was dated.
Avoid and look for other options
Would definitely not stay again .
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you have provided to make improvements to ensure we offer an exceptional experience for you and our other guests in the future.
3.0分
其他
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Front desk staff was friendly. Nice hotel but the walk from the front desk to our room was like walking though a long maze due to the fact that we had to make our way thru several turns, halls & the dining area. Long way to haul luggage. The trip to breakfast was made longer than necessary due to a blocked entrance. Fortunately the lady on staff at breakfast informed us we could use an outside door next to our room when we were leaving saving us so much time & so many steps. We had been told by front desk that that door was unusable. This hotel is s sufficient place to stay if you want to be near the airport.
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酒店回复: We apologize for your experience. We do provide maps at check in and advise guests to park close to their rooms for easier access.
4.0分
其他
Older facility but generally well kept. Breakfast was good. Room comfy and fairly large. Easy access off hwy.
酒店回复: Thank you for staying with us!
4.0分
其他
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The Clarion room was clean and comfortable with decor and furniture that was a little worn and dated. We really appreciate the pet friendly hotel for our dogs. The staff was very friendly. We would stay here again.
酒店回复: Thank you, we are updating at the present time!
1.0分
家庭亲子
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The bed was terrible I was supposed to get two queens and instead I got two double beds most uncomfortable bed I have ever slept on!! The pillows were so used and gross the staff was ok the breakfast was alright but the room it’s self was just not good
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you have provided to make improvements to ensure we offer an exceptional experience for you and our other guests in the future.
很好
The only issue was with the TV in the room. The remote did not work for most control options. Also several channels stated that they did not work, however they did work in an adjacent room that other family members were staying in. When we left to checkout I waited around to mention this issue but no one was manning the front desk
The rooms are run down. Ceiling panels out of place. Dirty vents and carpets. Bathroom was dirty and water leaks
Shout out to the front desk staff. They were friendly, happy, helpful and professional. It was my wifes birthday and they reveled in delivering baloons to her from the front desk. They also helped me with a refund after the pool table ate my quarters.
The breakfast staff were on it, cleaning and resupplying a great breakfast.
My room was just okay, smelling a bit damp and stale. Dont judge a book by it's cover. This place has good bones and the staff are doing a great job with what they have.
Rude Front Desk Staff
Probably one of the rudest front desk staff. I came in and stood there for at least 4-5 minutes before I was even acknowledged and that is being generous. I have to say this was a first . The two employees went on with their conversation as if I wasn't even present. Finally one of them said " hi,sorry we will be with you in a minute" and they resumed where they left off for about another 2 minutes or so before she asked me for my id. If aI had not been so tired of driving I would have walked out and not even cared about not getting my money back. So just a fyi. It means a lot to the customer to at least be acknowledged when they come in. A quick hello, I will be with you in a moment would have been appropriate. Maybe they need some education on proper manners. Sometimes common sense just isn't present. Otherwise the stay was fine. Hotel is a bit dated but you get what you pay for, most of the time.
Room stunk of cigarette smoke as soon as I walked in.
I called the desk and they offered to send “maintenance “
This was 10:00 PM.
I was not going to stay up waiting for someone to spray air freshener.
No offer to switch rooms, no refund or discounts.
Property was dated.
Avoid and look for other options
Would definitely not stay again .
Front desk staff was friendly. Nice hotel but the walk from the front desk to our room was like walking though a long maze due to the fact that we had to make our way thru several turns, halls & the dining area. Long way to haul luggage. The trip to breakfast was made longer than necessary due to a blocked entrance. Fortunately the lady on staff at breakfast informed us we could use an outside door next to our room when we were leaving saving us so much time & so many steps. We had been told by front desk that that door was unusable. This hotel is s sufficient place to stay if you want to be near the airport.
Older facility but generally well kept. Breakfast was good. Room comfy and fairly large. Easy access off hwy.
The Clarion room was clean and comfortable with decor and furniture that was a little worn and dated. We really appreciate the pet friendly hotel for our dogs. The staff was very friendly. We would stay here again.
The bed was terrible I was supposed to get two queens and instead I got two double beds most uncomfortable bed I have ever slept on!! The pillows were so used and gross the staff was ok the breakfast was alright but the room it’s self was just not good