酒店回复: Dear Lucretia, Thank you for taking the time to share your feedback. We appreciate your comments regarding your recent stay at the HomeTowne Studios Atlanta NE - Downtown Norcross. We are happy to read that you found our location to be convenient and our rooms to be clean. However, you indicated that your room key wasn't working and you weren't pleased with the front desk staff's level of honesty. We sincerely apologize for the inconveniences. At Red Roof, your feedback is important and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience. We hope to see you again in the future. Sincerely, AngelRed Roof Management RediResponse Specialist

酒店回复: 尊敬的弗雷德里克先生：感谢您分享在亚特兰大东北部诺克罗斯市中心HomeTowne Studios酒店的入住体验。我非常感谢您的反馈，并真诚地为您的入住体验未能达到您的预期，特别是您与我们员工的互动体验，深感抱歉。对于由此给您带来的不便，我们深表歉意。请您放心，我们非常重视您作为我们的客人，并感谢您选择入住我们酒店。在红屋顶酒店，我们致力于赢得您的信任，并努力避免未来出现类似问题。我们希望您未来有机会再次光临我们的酒店或我们旗下的其他品牌酒店，我们将竭诚为您提供更优质的入住体验。此致，Ynna，红屋顶酒店管理团队，RediResponse专员

酒店回复: Dear Jolin, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The less than ideal encounter you mentioned with the staff and the other concerns you listed is truly regrettable. In regards to an early check-in, it is subjected to the availability of rooms and not guaranteed. Nevertheless, I am glad to hear that the staff at check-in was friendly. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist