The check in clerk was very helpful, as my reservation was not there, I had to prove with my account and then she was going to contact *******, but we were able to get into a room.
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酒店回复: Hello Jason,Thank you for sharing your feedback about your recent experience. We're glad to hear that the check-in clerk was able to assist you despite the reservation issue. Our staff strives to provide a seamless experience, and we appreciate your understanding in this matter. Your comments are valuable and will be taken into consideration for future improvements in our processes. We hope to welcome you back soon for a more enjoyable stay.
4.0分
家庭亲子
Breakfast potatoes and eggs were not good tasting and Luke warm. Not many pcs of sausage. And wasn’t busy
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酒店回复: Hello Jason,Thank you for sharing your feedback regarding your breakfast experience. We strive to provide delicious and satisfying meals and will ensure your comments are communicated to our culinary team for future improvements. We appreciate your insights as they help us enhance our offerings for all guests. Your experience is important to us, and we hope you will consider staying with us again in the future to see how we’ve evolved.
4.0分
其他
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It was an alright stay, but the reason for the low cleanliness review is because when we stepped into the room, it smelled VERY STRONG of cigarette smoke! Over all cleanliness of the room was fine. But the smell was terrible! We ended up going to walmart and bought some candles and sprayed febreeze all around, etc and got it pretty good in there. It was almost like someone had slipped in and took a break in there and smoked a cigarette. I actually found what seemed like some ash on the bathroom floor. Aside from that issue, i would stay there again for the decent price. Staff was very kind and pleasant.
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酒店回复: Hello Michael,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff kind and pleasant, and that the overall cleanliness of the room met your expectations. We take guest feedback seriously and will share your comments about the cigarette smoke issue with our management team to address it accordingly. We appreciate your understanding and hope to welcome you back for a more comfortable experience in the future.
1.0分
商务出差
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Unfortunately our stay here was not the best, as the room was dirty, the toliet was broken and we had to manually pull the chain to flush and the water ran the whole time we were there for 2 days. The room had mismatched paint all over the walls. We reported to front office to report the toliet and it was never fixed.
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酒店回复: Hello Alexandria,Thank you for sharing your feedback regarding your recent stay. We value your comments and take them seriously. Our team aims to provide a high level of cleanliness and functionality in our rooms, and we regret to hear that your experience did not meet these standards. Your concerns have been noted and will be addressed with the appropriate departments to ensure improvements moving forward. We appreciate your input and hope to serve you better in the future.
3.0分
商务出差
No one at the desk for 10 minutes. Had a note to call them, phone went straight to voicemail. Eventually found them. Not good!
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酒店回复: Hello Scott,Thank you for your feedback regarding your check-in experience. We appreciate you bringing this to our attention. Our team strives to provide timely assistance, and your comments will help us review our processes. We hope you enjoyed the remainder of your stay and look forward to welcoming you back in the future.
3.0分
其他
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Needs updates
The staff was friendly and as accommodating as they could be but the linens we're stained, making you feel like the bedding was not clean. Definitely felt shabby.
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酒店回复: Hello Linda,Thank you for your feedback regarding your recent stay. We're glad to hear that our staff provided friendly service. We take cleanliness seriously and will ensure that your comments regarding the linens are shared with our housekeeping team for review. Guest satisfaction is important to us, and we appreciate you sharing your observations so we can improve in the future.
3.0分
商务出差
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My bathroom was dirty. There was pee around the toilet, a dirty hand print on the wall, and hair in the shower. One of the towels was dirty when I unfolded it.
The breakfast was really good. It really smells like that musty smell.
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酒店回复: Hello Robin,Thank you for your feedback regarding your recent stay. We appreciate your kind words about the breakfast and will ensure your comments about room cleanliness are addressed with the housekeeping team to maintain our standards. Your observations about the musty smell will also be taken into consideration for future improvements. Thank you for sharing your experience with us, and we hope you will consider staying with us again in the future.
1.0分
家庭亲子
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Sheets and bedding were full of stains!! They gave us a new room, but it wasn't much better!! The room was very dim. The toilet seat cover looked like it had been chewed on!!
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酒店回复: Hello Kimberly, Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations, particularly concerning the cleanliness and condition of the room. Your input is important to us, and we will make sure to pass this along to the appropriate departments for consideration in our ongoing improvement efforts. We appreciate you bringing these matters to our attention.
4.0分
其他
Practically everything was excellent, towels….
Staff was friendly, professional, accommodating. The hotel looked newly renovated.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are delighted to hear that you found our staff to be friendly and professional, and that you appreciated the newly renovated look of the hotel. Your feedback encourages us to continue maintaining our high standards. We hope to welcome you back in the future for another enjoyable stay.
5.0分
家庭亲子
The front desk clerk was very pleasant and accommodating.
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酒店回复: Hello Kathy, Thank you for highlighting the positive interaction you had with our front desk clerk. We strive to provide friendly and helpful service, and it’s always rewarding to hear when our team meets that goal. Your feedback is appreciated and will be shared with our staff to encourage continued excellence. We hope your next stay improves even further!
The check in clerk was very helpful, as my reservation was not there, I had to prove with my account and then she was going to contact *******, but we were able to get into a room.
Breakfast potatoes and eggs were not good tasting and Luke warm. Not many pcs of sausage. And wasn’t busy
It was an alright stay, but the reason for the low cleanliness review is because when we stepped into the room, it smelled VERY STRONG of cigarette smoke! Over all cleanliness of the room was fine. But the smell was terrible! We ended up going to walmart and bought some candles and sprayed febreeze all around, etc and got it pretty good in there. It was almost like someone had slipped in and took a break in there and smoked a cigarette. I actually found what seemed like some ash on the bathroom floor. Aside from that issue, i would stay there again for the decent price. Staff was very kind and pleasant.
Unfortunately our stay here was not the best, as the room was dirty, the toliet was broken and we had to manually pull the chain to flush and the water ran the whole time we were there for 2 days. The room had mismatched paint all over the walls. We reported to front office to report the toliet and it was never fixed.
No one at the desk for 10 minutes. Had a note to call them, phone went straight to voicemail. Eventually found them. Not good!
Needs updates
The staff was friendly and as accommodating as they could be but the linens we're stained, making you feel like the bedding was not clean. Definitely felt shabby.
My bathroom was dirty. There was pee around the toilet, a dirty hand print on the wall, and hair in the shower. One of the towels was dirty when I unfolded it.
The breakfast was really good. It really smells like that musty smell.
Sheets and bedding were full of stains!! They gave us a new room, but it wasn't much better!! The room was very dim. The toilet seat cover looked like it had been chewed on!!
Practically everything was excellent, towels….
Staff was friendly, professional, accommodating. The hotel looked newly renovated.
The front desk clerk was very pleasant and accommodating.