It was an alright stay, but the reason for the low cleanliness review is because when we stepped into the room, it smelled VERY STRONG of cigarette smoke! Over all cleanliness of the room was fine. But the smell was terrible! We ended up going to walmart and bought some candles and sprayed febreeze all around, etc and got it pretty good in there. It was almost like someone had slipped in and took a break in there and smoked a cigarette. I actually found what seemed like some ash on the bathroom floor. Aside from that issue, i would stay there again for the decent price. Staff was very kind and pleasant.
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酒店回复: Hello Michael,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff kind and pleasant, and that the overall cleanliness of the room met your expectations. We take guest feedback seriously and will share your comments about the cigarette smoke issue with our management team to address it accordingly. We appreciate your understanding and hope to welcome you back for a more comfortable experience in the future.
1.0分
商务出差
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Unfortunately our stay here was not the best, as the room was dirty, the toliet was broken and we had to manually pull the chain to flush and the water ran the whole time we were there for 2 days. The room had mismatched paint all over the walls. We reported to front office to report the toliet and it was never fixed.
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酒店回复: Hello Alexandria,Thank you for sharing your feedback regarding your recent stay. We value your comments and take them seriously. Our team aims to provide a high level of cleanliness and functionality in our rooms, and we regret to hear that your experience did not meet these standards. Your concerns have been noted and will be addressed with the appropriate departments to ensure improvements moving forward. We appreciate your input and hope to serve you better in the future.
3.0分
商务出差
No one at the desk for 10 minutes. Had a note to call them, phone went straight to voicemail. Eventually found them. Not good!
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酒店回复: Hello Scott,Thank you for your feedback regarding your check-in experience. We appreciate you bringing this to our attention. Our team strives to provide timely assistance, and your comments will help us review our processes. We hope you enjoyed the remainder of your stay and look forward to welcoming you back in the future.
3.0分
其他
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Needs updates
The staff was friendly and as accommodating as they could be but the linens we're stained, making you feel like the bedding was not clean. Definitely felt shabby.
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酒店回复: Hello Linda,Thank you for your feedback regarding your recent stay. We're glad to hear that our staff provided friendly service. We take cleanliness seriously and will ensure that your comments regarding the linens are shared with our housekeeping team for review. Guest satisfaction is important to us, and we appreciate you sharing your observations so we can improve in the future.
3.0分
商务出差
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My bathroom was dirty. There was pee around the toilet, a dirty hand print on the wall, and hair in the shower. One of the towels was dirty when I unfolded it.
The breakfast was really good. It really smells like that musty smell.
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酒店回复: Hello Robin,Thank you for your feedback regarding your recent stay. We appreciate your kind words about the breakfast and will ensure your comments about room cleanliness are addressed with the housekeeping team to maintain our standards. Your observations about the musty smell will also be taken into consideration for future improvements. Thank you for sharing your experience with us, and we hope you will consider staying with us again in the future.
1.0分
家庭亲子
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Sheets and bedding were full of stains!! They gave us a new room, but it wasn't much better!! The room was very dim. The toilet seat cover looked like it had been chewed on!!
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酒店回复: Hello Kimberly, Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations, particularly concerning the cleanliness and condition of the room. Your input is important to us, and we will make sure to pass this along to the appropriate departments for consideration in our ongoing improvement efforts. We appreciate you bringing these matters to our attention.
4.0分
其他
Practically everything was excellent, towels….
Staff was friendly, professional, accommodating. The hotel looked newly renovated.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are delighted to hear that you found our staff to be friendly and professional, and that you appreciated the newly renovated look of the hotel. Your feedback encourages us to continue maintaining our high standards. We hope to welcome you back in the future for another enjoyable stay.
4.0分
情侣出游
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A little older hotel. Clean enough . Be ready to climb stairs- there’s NO elevator to 2nd floor!
Hot breakfast was not so hot. But I got a good rate through ******* so it was ok.
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酒店回复: Hello Barb,Thank you for your feedback. We're glad to hear you found our hotel clean and appreciated the competitive rates. Our hotel's character often includes charming features like stair access, which some guests embrace. We appreciate your comments about the breakfast and will certainly share them with our team for consideration. We hope you enjoyed your overall stay and look forward to welcoming you again.
5.0分
情侣出游
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McCook is a very nice Town I was very impressed with the nice Beds and Pillows and the Quiet location! Staff was very helpful plus the provided Breakfast was well done especially liked the Waffle Making machine!
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酒店回复: Hello Ren,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the comfortable beds, quiet surroundings, and our helpful staff. It's great that you liked the breakfast, especially the waffle-making machine, as we strive to provide a delightful start to each day. We hope to welcome you back for another enjoyable stay in the future!
4.0分
其他
Hot breakfast selections, friendly front desk and quiet atmosphere. I'd stay here again.
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酒店回复: Hello Pamela,Thank you for your kind feedback! We're thrilled to hear that you enjoyed our hot breakfast, found our front desk team friendly, and appreciated the quiet atmosphere. Your positive experience is greatly valued, and we look forward to welcoming you back on your next visit. Safe travels!
It was an alright stay, but the reason for the low cleanliness review is because when we stepped into the room, it smelled VERY STRONG of cigarette smoke! Over all cleanliness of the room was fine. But the smell was terrible! We ended up going to walmart and bought some candles and sprayed febreeze all around, etc and got it pretty good in there. It was almost like someone had slipped in and took a break in there and smoked a cigarette. I actually found what seemed like some ash on the bathroom floor. Aside from that issue, i would stay there again for the decent price. Staff was very kind and pleasant.
Unfortunately our stay here was not the best, as the room was dirty, the toliet was broken and we had to manually pull the chain to flush and the water ran the whole time we were there for 2 days. The room had mismatched paint all over the walls. We reported to front office to report the toliet and it was never fixed.
No one at the desk for 10 minutes. Had a note to call them, phone went straight to voicemail. Eventually found them. Not good!
Needs updates
The staff was friendly and as accommodating as they could be but the linens we're stained, making you feel like the bedding was not clean. Definitely felt shabby.
My bathroom was dirty. There was pee around the toilet, a dirty hand print on the wall, and hair in the shower. One of the towels was dirty when I unfolded it.
The breakfast was really good. It really smells like that musty smell.
Sheets and bedding were full of stains!! They gave us a new room, but it wasn't much better!! The room was very dim. The toilet seat cover looked like it had been chewed on!!
Practically everything was excellent, towels….
Staff was friendly, professional, accommodating. The hotel looked newly renovated.
A little older hotel. Clean enough . Be ready to climb stairs- there’s NO elevator to 2nd floor!
Hot breakfast was not so hot. But I got a good rate through ******* so it was ok.
McCook is a very nice Town I was very impressed with the nice Beds and Pillows and the Quiet location! Staff was very helpful plus the provided Breakfast was well done especially liked the Waffle Making machine!
Hot breakfast selections, friendly front desk and quiet atmosphere. I'd stay here again.