Get what you pay for / very load party people Friday nite / not very secure building / door to hallway was broken / limited hot water / bath towel for floor has cigarette burns on it
2.0分
其他
展开
This was a late arrival and we may have got last room.
Staff fixed tv immediately.
However, the room reeked of fresh paint- my wife barely got any sleep. Odor was so bad we opened the window despite freezing temp and no screen on wondow..toilet would not flush.
No glasses, no hangers. Entrance door jamb was binding. Had to use toilet in reception area and it was filthy and no hand soap.
2.0分
其他
展开
They didn’t have my reservation when we checked in so we didn’t have a king sized bed as we had requested. It took a long time for the desk person to find us a room to check into when we arrived although she did finally find us one.
It was noisy all night with people coming and going making it difficult to sleep. The room was clean.
展开
酒店回复: Dear Reviewer,Thank you for providing your feedback regarding your recent check-in and stay.We are truly sorry for the frustrating and prolonged check-in experience you faced, specifically because your reservation could not be initially located. We apologize that this led to the further disappointment of not being able to fulfill your request for a king-sized bed. We are reviewing our reservation system protocols and staff training to eliminate these administrative errors and ensure all bookings, especially those made through third-party sites, are accurately confirmed and prioritized.We appreciate that the desk agent ultimately found you a room, and we are glad to hear that the room itself was clean.However, we deeply regret that your sleep was disrupted due to noise all night from people coming and going. We understand how crucial a restful night is, and we apologize that the lack of noise control impacted your ability to sleep. We will be reinforcing our quiet hours policy and increasing our night staff's awareness and patrolling to actively mitigate disruptive hallway noise.We hope that despite the issues encountered, you will consider giving us another opportunity to provide you with the smooth check-in and quiet, comfortable night's stay you deserve next time you are in Grand Forks.Sincerely,Property Manager StayInn Grand Forks, ND
3.0分
其他
展开
Bed was comfortable and appeared new. Hotel was under remodel but this room was newly remodeled but it needed a good mirror and window sill cleaning. Floor was clean as was linen. Towels were very soft. Staff was great. Was noisy in hallway.
展开
酒店回复: Dear Reviewer,Thank you for choosing to stay with us during our remodel phase and for providing detailed feedback on your experience.We are so glad to hear that you found the bed comfortable and seemingly new, and that your newly remodeled room was otherwise clean with clean linen and very soft towels. We are especially proud that you noted the staff was great—we will certainly share your compliments with the team!We apologize for the issues you raised:Incomplete Cleaning: We regret that the mirror and window sill required more attention. Even during a remodel, our cleaning standards should never slip, and we are reinforcing our detailed cleaning checklists with our housekeeping team.Hallway Noise: We apologize for the noise in the hallway. We understand that during remodeling, some disruption is inevitable, but we will be taking steps to better manage hallway activity, especially late at night, and remind guests and workers of quiet hours.Your input is valuable as we complete our renovation. We appreciate your patience and hope to provide you with a quiet and flawless stay next time you visit Grand Forks.Sincerely,Property Manager StayInn Grand Forks, ND
2.0分
其他
展开
It's cheap, so expect cockroaches and other bugs. The continental breakfast is bare bones serving essentially old bread and bagels. Sunny D for juice option, and milk for cereal. The toaster is almost broken down. Some staff are nice, others severely rude. Limited electrical outlets no usb for phones. The wifi is surprisingly fast.
展开
酒店回复: Dear Reviewer,Thank you for your detailed and candid feedback regarding your recent stay. While we appreciate your acknowledgement of our competitive pricing and the surprisingly fast Wi-Fi, we are deeply concerned by the significant issues you raised, particularly those related to health, safety, and service.We sincerely apologize that your expectation for a budget hotel included the presence of cockroaches and other bugs. Please understand that the presence of pests is unacceptable under any circumstance, and we treat this as a serious health and safety violation. We have immediately dispatched our professional pest control service to inspect and treat the entire property, targeting the source of the infestation.We also regret that the continental breakfast did not meet basic standards:Food Quality: We apologize that the selection was "bare bones," including what you described as essentially old bread and bagels, and that the juice option was limited. We are immediately reviewing our food suppliers and implementing stricter inventory rotation protocols to ensure all breakfast items are fresh and appealing.Equipment: We will immediately repair or replace the broken-down toaster.Regarding the staff, we are glad some were nice, but we sincerely apologize that others were severely rude. This is unacceptable, and we are initiating targeted customer service training to ensure all guests are treated with respect and professionalism.Finally, we apologize for the lack of modern conveniences like limited electrical outlets and no USB ports. We are looking into options to retrofit our rooms to meet the connectivity needs of our modern guests.We regret that you had such a difficult stay and hope you accept our commitment to rectifying these fundamental issues.Sincerely,Property Manager Stayinn Grand Forks, ND
5.0分
其他
展开
Room was very clean. Hotel has recently been updated & new owners now the hotel is so much better rooms are very nice & it feels so much safer to stay staff ate friendly and helpful. Before the new owners the place was run down & it didn't feel safe to stay. Overall I love how it is now.
展开
酒店回复: Dear Reviewer,Thank you so much for taking the time to share your incredible feedback! We are absolutely thrilled to hear about your experience and the positive difference you've noticed following the recent changes and the transition to the new ownership.Your review truly validates the hard work and investment we have poured into improving every aspect of the property. We are delighted that:You found the room to be very clean.The recent updates have made the rooms very nice.Crucially, you feel so much safer staying with us now.The staff continues to be friendly and helpful.Your recognition of how much the hotel has improved from its previous state—from "run down" and "unsafe" to the wonderful experience it is now—is the highest compliment we can receive. We are committed to maintaining this high standard and ensuring that every guest feels safe, comfortable, and well-cared for.Thank you again for your loyalty and for confirming that you love how it is now! We look forward to welcoming you back to [Hotel Name] many times in the future.Sincerely,Property Manager Stayinn Grand Forks, ND
2.0分
其他
展开
No breakfast as advertised, rooms were smelly and not clean, air conditioning units in the rooms were noisy and inefficient.
Dirt piled up in the hallways, any noise in neighboring rooms and in the hallway could be heard clearly in the rooms as there was visible gaps in the doors.
服务很棒，员工非常友善。以这个价格来说，这里是个不错的落脚点。
客户服务很好
停车时感觉不安全——我们到那里后买了一把拖车挂钩锁，却发现一些从外面通往走廊的门没有锁。房间虽然翻新了，但走廊却显得有些老旧。我们预订了双人间，结果被安排成了单人间，所以实际上并没有入住。
Get what you pay for
Get what you pay for / very load party people Friday nite / not very secure building / door to hallway was broken / limited hot water / bath towel for floor has cigarette burns on it
This was a late arrival and we may have got last room.
Staff fixed tv immediately.
However, the room reeked of fresh paint- my wife barely got any sleep. Odor was so bad we opened the window despite freezing temp and no screen on wondow..toilet would not flush.
No glasses, no hangers. Entrance door jamb was binding. Had to use toilet in reception area and it was filthy and no hand soap.
They didn’t have my reservation when we checked in so we didn’t have a king sized bed as we had requested. It took a long time for the desk person to find us a room to check into when we arrived although she did finally find us one.
It was noisy all night with people coming and going making it difficult to sleep. The room was clean.
Bed was comfortable and appeared new. Hotel was under remodel but this room was newly remodeled but it needed a good mirror and window sill cleaning. Floor was clean as was linen. Towels were very soft. Staff was great. Was noisy in hallway.
It's cheap, so expect cockroaches and other bugs. The continental breakfast is bare bones serving essentially old bread and bagels. Sunny D for juice option, and milk for cereal. The toaster is almost broken down. Some staff are nice, others severely rude. Limited electrical outlets no usb for phones. The wifi is surprisingly fast.
Room was very clean. Hotel has recently been updated & new owners now the hotel is so much better rooms are very nice & it feels so much safer to stay staff ate friendly and helpful. Before the new owners the place was run down & it didn't feel safe to stay. Overall I love how it is now.
No breakfast as advertised, rooms were smelly and not clean, air conditioning units in the rooms were noisy and inefficient.
Dirt piled up in the hallways, any noise in neighboring rooms and in the hallway could be heard clearly in the rooms as there was visible gaps in the doors.