酒店回复: Hello Latrice, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Atlanta NE - Norcross South and I appreciate your 6/10 score following your stay. I am delighted to read that our front desk receptionist Juanita was so welcoming and polite and Miss C our housekeeping supervisor was sweet and also polite. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,VeroniqueRed Roof Management RediResponse Specialist

酒店回复: Querida María, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en HomeTowne Studios Atlanta NE - Norcross South. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el problema del bloqueo de seguridad.  Acepte nuestras más sinceras disculpas por el impacto que este problema tuvo en su estadía. En Red Roof, la seguridad de nuestros huéspedes es nuestra principal prioridad, por lo que nos entristece saber que se sintió así.Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes. Si puedo ser de mayor ayuda, por favor contácteme a continuación. Atentamente,ToujanaRed Roof Management RediResponse Specialist

酒店回复: Dear Salvador, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We are sorry you had a less than satisfactory experience due to the possible poor service you encountered, prompting your 2/10 rating. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

酒店回复: Dear Emmanuel,The team and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score. You indicated that your stay with us was a bad one, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Atlanta NE - Norcross South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the bathroom shower and the concern you had regarding with the hairdryer. Upon researching on your reservation, your room type does not include a hairdryer. Still, we are delighted that you had a great time during your stay and you are satisfied with the air conditioner. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist