I had to write a review to praise the exceptional service I received from Nate and the entire staff during my recent stay at Knights Inn.
When I first checked in, I experienced a few issues with my initial room, but the team, led by Nate, handled the situation with incredible professionalism and efficiency. They were friendly, immediately addressed my concerns, and quickly relocated me to an absolutely fantastic room.
The new room was perfect—clean, quiet, and very comfortable, making the rest of my stay here in Grand Forks exactly what I needed.
It's this kind of dedication to guest satisfaction that really sets a place apart. Thank you, Nate and the rest of the staff, for turning a slight hiccup into a truly great experience. I highly recommend this hotel based on their commitment to excellent service!
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酒店回复: Thank you very much for your comments and for your continued business. I'm glad we were able to handle the issue you encountered quickly and more importantly very glad to hear that your are now a satisfied guest planning to return in the future. Thank you very much for letting us know our efforts have been appreciated.
3.0分
其他
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Besides the frequent cockroaches, Knights Inn is the best of the worst in town. Miles better than Stay Inn and East Grand Inn with whom they compete for the lowest dollar per night average. Their continental breakfast is the best of the three by far. Hotel staff and housekeepers are great. The pool is decent. Like other budget hotels, they need to update their power outlet offerings to accommodate a world with cell phones. The outlets are not conveniently near the bed at all.
The area of town is quite industrial but there are many stores and fast food joints within walking distance. The roaches are gross and there's no way around that. If they got rid of those this would be a point higher.
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酒店回复: Thank you for your recent stay and for the feedback you have provided. As we talked about yesterday, we are very interested in solving issues as soon as we know about them. The area we discussed yesterday has been treated and should no longer have any insect issues. We are working to resolve the issue you mentioned regarding accessible electric outlets and believe we have found a solution. Thank you again for continuing to choose our hotel for your needs.
2.0分
其他
Rooms weren’t clean
The building is dated, which I can live with. But the curtains, bathtub and bathroom walls were really dirty.
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酒店回复: I'm sorry we did not resolve these issues prior to your arrival. I will have our housekeeping department fix these problems. There appears to have been a breakdown in several departments this last weekend. I apologize and will work to improve service for our future guests.
2.0分
情侣出游
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The room smelt terrible. The walls were dirty as heck. And our tv didn’t work. As soon as we walked into the hotel through the back door to get to our room. The trash cans were full by the pool. Never ever will I stay there again.
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酒店回复: I'm very sorry to hear you had such a poor experience while staying with us. We'll be repainting this room and reviewing our trash removal procedures. Guests should not be encountering any of these issues. Thank you for bringing these items to my attention.
1.0分
情侣出游
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Bath towels were so stained they looked dirty..asked for new towels..same stained to the point looked like they were never washed or used any bleach on them. They were clean as they handed them to us right as they came out of the laundry. Smelled bad especially the hall
Way
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酒店回复: I'm sorry you did not enjoy your recent stay at our budget hotel. We will look at replacing stained towels and our laundering process. Stained towels should not be distributed to guests. We will also look at the odor issue in the hallway you mentioned.
3.0分
其他
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Weary Traveller
The gentleman that served me at check in was not personable. The room is outdated but clean. The continental breakfast had the basics. Just coffee, tea and milk to drink. No juices. Overall it wasn't a bad stay for the cost.
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酒店回复: I'm glad you seemed to enjoy your stay despite the issues you mentioned. I find your check in concerns very troubling. Hospitality workers need to engage with their customers in a positive, upbeat manner. We will be taking corrective actions regarding this. I'm sorry you did not see our juice offerings, which are in small containers in the fridge rather than a dispenser machine. I'll see what we can do regarding signage in the breakfast area so that other guests do not overlook these offerings.
5.0分
其他
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Very, very clean
This hotel was quiet, very clean and comfortable. However the rooms are in desperate need of updating. The bathtub showed wear along with old cigarette burns and scars, the carpet was starting to look threadbare. The room was scrupulously clean, it is just old. And by scrupulously clean, there was no dust behind the dresser the tv sat on. I know because I dropped something behind it and had to look. The only thing I found frustrating was lack of electrical outlets to plug chargers into. I managed because I carry a surge protector power ***** with me for such eventualities. Yes, I would stay there again!
I used the guest laundry and it was very clean also and reasonably priced as I washed & dried a load for less than $5 including laundry detergent.
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酒店回复: Thank you for your recent stay and for your comments. I'll be taking a look at this room today to see what improvements can be made for our future guests (hopefully including you) I'll be sure to share this with our housekeeping staff to let them know their efforts are noticed and appreciated. Thank you for taking the time to let us know.
3.0分
商务出差
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Everynight for about 3 hours sounded like someone was throwing bouncy balls all over the place in the room above me. At checkin the staff did not say hi how are you hope you day is well nothing like that at all. There was a man in the parking lt draging around metal poles. This place is just not worth it if it would not take 5 days for a refund i would have canceled my stay shortly after checkin.
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酒店回复: I'm sorry you did not enjoy your stay at our budget hotel. I'm not sure what the noises you reported actually were. The room above yours was not occupied at all during your stay. It seems our staff needs some further training in customer interactions. Thank you for bringing this to my attention so we can improve for our future guests
2.0分
情侣出游
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the bathroom size is like a shower room hard to move around and the but tap very slippery so make us very unsafe and easy to fell because nothing around to hold ourself no clock no tv never again this hotel
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酒店回复: I'm sorry you did not enjoy your stay at our budget hotel. I also wish our bathrooms were larger, but this is something we unfortunately cannot change. I'm not sure what was wrong with the television during your stay. I just checked the room you were in, TV is currently working fine. We do have anti slip mats in all of our tubs. I'm sorry we let you down, we will try to improve for our future guests.
在泳池度过了一个美妙的夜晚。为了庆祝我们在这里度过的美好时光和夜晚。
Excellent Service at Knights Inn Grand Forks!
I had to write a review to praise the exceptional service I received from Nate and the entire staff during my recent stay at Knights Inn.
When I first checked in, I experienced a few issues with my initial room, but the team, led by Nate, handled the situation with incredible professionalism and efficiency. They were friendly, immediately addressed my concerns, and quickly relocated me to an absolutely fantastic room.
The new room was perfect—clean, quiet, and very comfortable, making the rest of my stay here in Grand Forks exactly what I needed.
It's this kind of dedication to guest satisfaction that really sets a place apart. Thank you, Nate and the rest of the staff, for turning a slight hiccup into a truly great experience. I highly recommend this hotel based on their commitment to excellent service!
Besides the frequent cockroaches, Knights Inn is the best of the worst in town. Miles better than Stay Inn and East Grand Inn with whom they compete for the lowest dollar per night average. Their continental breakfast is the best of the three by far. Hotel staff and housekeepers are great. The pool is decent. Like other budget hotels, they need to update their power outlet offerings to accommodate a world with cell phones. The outlets are not conveniently near the bed at all.
The area of town is quite industrial but there are many stores and fast food joints within walking distance. The roaches are gross and there's no way around that. If they got rid of those this would be a point higher.
Rooms weren’t clean
The building is dated, which I can live with. But the curtains, bathtub and bathroom walls were really dirty.
The room smelt terrible. The walls were dirty as heck. And our tv didn’t work. As soon as we walked into the hotel through the back door to get to our room. The trash cans were full by the pool. Never ever will I stay there again.
Bath towels were so stained they looked dirty..asked for new towels..same stained to the point looked like they were never washed or used any bleach on them. They were clean as they handed them to us right as they came out of the laundry. Smelled bad especially the hall
Way
Weary Traveller
The gentleman that served me at check in was not personable. The room is outdated but clean. The continental breakfast had the basics. Just coffee, tea and milk to drink. No juices. Overall it wasn't a bad stay for the cost.
Very, very clean
This hotel was quiet, very clean and comfortable. However the rooms are in desperate need of updating. The bathtub showed wear along with old cigarette burns and scars, the carpet was starting to look threadbare. The room was scrupulously clean, it is just old. And by scrupulously clean, there was no dust behind the dresser the tv sat on. I know because I dropped something behind it and had to look. The only thing I found frustrating was lack of electrical outlets to plug chargers into. I managed because I carry a surge protector power ***** with me for such eventualities. Yes, I would stay there again!
I used the guest laundry and it was very clean also and reasonably priced as I washed & dried a load for less than $5 including laundry detergent.
Everynight for about 3 hours sounded like someone was throwing bouncy balls all over the place in the room above me. At checkin the staff did not say hi how are you hope you day is well nothing like that at all. There was a man in the parking lt draging around metal poles. This place is just not worth it if it would not take 5 days for a refund i would have canceled my stay shortly after checkin.
the bathroom size is like a shower room hard to move around and the but tap very slippery so make us very unsafe and easy to fell because nothing around to hold ourself no clock no tv never again this hotel