酒店回复: Thank you for your feedback — we always appreciate when guests take the time to share their experience, even when it's a 3/10.We understand that work doesn't always fit neatly into a check-out schedule. However, as mentioned at the time of your request, late check-outs on Fridays are not typically offered due to same-day turnovers and weekend bookings. We did extend your check-out to 12pm as a courtesy, even though standard check-out is earlier.As for the knock at 11:40am — our maintenance team begins prepping rooms close to check-out time, especially when we have guests checking in shortly after. That said, we do apologize for the interruption during your business call.While we’d love to tailor every stay around each guest’s personal schedule, we have to balance that with the needs of our staff and future guests. If you ever return and need flexibility, we’re happy to check availability and offer extended check-out if possible.
酒店回复: Thank you so much for taking the time to leave us a review and for your kind 8/10 rating!We're thrilled to hear that you enjoyed our breakfast — it's great to know it exceeded your expectations! We're also glad your stay remained peaceful, even with the busy convention happening during your visit.We do appreciate your note about the room location next to the ice machine. While we're happy to hear noise wasn't an issue, we understand that room placement can make a difference, and we’ll do our best to accommodate preferences in the future.It means a lot that you'd choose to stay with us again if you're in the area — we look forward to welcoming you back!
酒店回复: Thank you for sharing your feedback about your recent one-night stay. We’re sorry to hear that a non-working exhaust fan and a shortage of towels and bedding for the sofa bed made your visit less than ideal.Just to clarify, our King Suites are stocked with two sets of towels as a standard, since they are designed for double occupancy. However, we’re always happy to provide additional towels, bedding, or even a smile—had we known, we would’ve gladly brought them up. Sometimes, all it takes is a quick call to the front desk (our team is great, as you mentioned!).We’re sorry to hear you "doubt" you’ll be back, but should you change your mind, we’d love another chance to get things just right—exhaust fan and all.
酒店回复: Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your king suite and found it clean, comfortable, and a great fit for your stay. While we appreciate your feedback about the room style, we're glad that it didn’t take away from your overall comfort—and that the little balcony was a pleasant bonus!It means a lot to us that you've chosen to make the switch from your usual hotel. We truly look forward to welcoming you back on your future visits!
酒店回复: Thank you for your feedback, though we're genuinely sorry to hear that your impression of the property was so severe you decided not to check in at all. While we understand that personal expectations and travel fatigue can shape first impressions, we do wish you'd given us the opportunity to address any concerns on the spot—we're always available to assist guests and resolve issues promptly.As for the refund, our cancellation policy is clearly outlined at the time of booking and is in place to ensure fairness for both parties. We regret that you chose to forgo your reservation entirely rather than speak with our team. Many guests stay with us comfortably each week, and we work hard to maintain a clean and safe environment, as reflected in numerous other reviews.
5.0分
其他
原文
翻译提供方：Google
很棒的住宿地点。房间干净舒适。工作人员很友好。位置便利。
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酒店回复: Thank you so much for the perfect 10/10 rating and your kind words! We're thrilled to hear that you enjoyed your stay and found the room clean, comfortable, and the staff friendly—it truly means a lot to us.We’re also glad our convenient location made your visit even better. Your feedback is the kind of motivation our team loves to hear, and we can't wait to welcome you back the next time you're in town!
3.0分
家庭亲子
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It was in a quiet area that seemed safe. The breakfast was very nice. The staff were great. Two points that were not so great. The mattresses were very uncomfortable. I couldn’t sleep. I think it is very old with perhaps a mattress topper. I understand changing out mattresses may be pricey, but people are paying to get sleep. Our towels were laid out on a shower chair. I don’t know how clean the chair was, but I didn’t appreciate clean towels being placed on it. I know butts are sitting naked on those chairs. Some inexpensive shelving would be nicer.
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酒店回复: Thank you for taking the time to share your feedback. We're so glad to hear that you enjoyed our quiet, safe location, appreciated our breakfast offerings, and found our staff to be great—your kind words mean a lot to our team.We also appreciate you pointing out areas where we can improve. We're sorry to hear that you found the mattress uncomfortable. We understand how important a good night’s sleep is, and we are actively reviewing our room furnishings, including bedding, as part of our ongoing maintenance plans. Your feedback will certainly be taken into account.As for the bathroom setup, due to the compact size of our bathrooms and in order to remain compliant with Choice Hotels brand standards, we’re unfortunately limited in our ability to add shelving. That said, we're always looking for creative and compliant ways to improve the guest experience, and your feedback helps us explore options.Thank you again for staying with us and for helping us improve. We hope to welcome you back in the future and provide a more comfortable stay.
4.0分
其他
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The room that I was in meeded repair. The bathroom counter was cracked and the wall switch was put on so crooked. The plaster around the heat/air was crunbling.
Loved the bed and pillows.
The check-in staff was delightful.
Not sure who the woman was, butbelieve to be a morning manager, was not especially helpful to the staff. When she got a cup of coffee, she kept in a high voice saying "coffee, coffee". She works there, all she had to do was move the lower coffee pot and put the upper one its place. Teamwork!
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酒店回复: Thank you for taking the time to share your detailed feedback. We truly appreciate you bringing these matters to our attention.I’m glad to hear that you enjoyed the comfort of the bed and pillows, and that our check-in staff made a great impression—I'll be sure to pass along your kind words to them.That said, I sincerely apologize for the maintenance issues you encountered in your room. A cracked bathroom counter, crooked wall switch, and crumbling plaster are not up to our standards, and I’ve shared your comments with our maintenance team to ensure they are addressed promptly.Regarding your observation about the staff interaction in the morning, we appreciate your perspective. We strive to promote a culture of teamwork and professionalism, and your feedback will be used as a coaching opportunity to ensure that all team members support one another and uphold a positive environment.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide a smoother and more enjoyable experience.
4.0分
其他
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No Late Checkout?
Was in Danville with several friends doing the inagural Three Sisters Marathon. When I booked the room, I requested a late checkout. I received a response that they are 'adding it to my folio'. Upon checking in, I reminded them of the late checkout- the front desk clerk said that they do not offer late checkout on Saturdays. The chckout is 11am. No exceptions. This was extremely frustrating and dissapointing as we didn't wish to drive 1.5 hours home in wet, sweaty clothes. I honestly wish I knew this before booking because it possibly would've changed my decision.
Otherwise, room was clean and comfortable. Didn't go to breakfast as the run was Saturday morning, but it looked really good and plentiful.
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酒店回复: Thank you for taking the time to leave us a review, and congratulations on participating in the inaugural Three Sisters Marathon! We're glad to hear that you found your room clean and comfortable, and that our breakfast offerings looked appealing—even if your race schedule didn’t allow you to try them.That said, I want to sincerely apologize for the confusion and frustration regarding your late checkout request. We understand how inconvenient it must have been not to have the opportunity to freshen up before a long drive home, especially after a big event. Your request should have been handled with clearer communication from the start, and we’re truly sorry for the disappointment this caused.We appreciate your feedback, as it helps us improve both our communication and guest experience. We do hope you’ll consider staying with us again in the future—perhaps under more relaxing circumstances.Wishing you many more successful races ahead!
在我入住的两天里，每次洗澡时，我都不得不站在没过脚踝的脏水里，因为下水太慢了。真是太恶心了！我以前也住过这家酒店，也遇到过同样的问题，但没这次这么糟糕。此外，我房间的地毯非常脏，到处都是污渍，早就该彻底清洁了。这也让人感觉很恶心！而且，浴室太小了，两个小洗手池的设计对我来说也不实用（一个小的在浴室里面，另一个小的在浴室外面）。建议所有房间都进行翻新，以扩大狭小的浴室，并重新设计两个小洗手池的布局。这样一来，浴室里就可以安装一个或两个正常大小的洗手池了。
我得去上班，想延迟退房。如果额外付费，我可以接受。他们说我可以在中午12点退房，但不能更晚。我同意了。上午11:40，维修工开始敲我的门，当时我正在打电话处理业务。
即使需要额外付费，也应该会根据我的时间安排做出调整。
早餐很棒，真是意外的惊喜。我住在5号房间，靠近制冰机！不过，尽管要举办大型会议，房间还是很安静。如果再来附近，我还会住这里。
不错的尝试
考虑到价格，我们有点失望。浴室的排气扇坏了。我们的浴巾和沙发床的床上用品都不够。我怀疑我们不会再来了。工作人员很棒。
有阳台
我订的是特大床套房，感觉很棒。虽然家具和房间风格有点过时，但干净整洁，舒适惬意。我平时出差都会住其他连锁酒店，但现在我会选择这家。我甚至还有一个小阳台。
房子看起来又脏又不安全，我根本就没打算入住。酒店连部分退款都不给我，结果我把钱都赔光了，只好疲惫地开车回家。
很棒的住宿地点。房间干净舒适。工作人员很友好。位置便利。
It was in a quiet area that seemed safe. The breakfast was very nice. The staff were great. Two points that were not so great. The mattresses were very uncomfortable. I couldn’t sleep. I think it is very old with perhaps a mattress topper. I understand changing out mattresses may be pricey, but people are paying to get sleep. Our towels were laid out on a shower chair. I don’t know how clean the chair was, but I didn’t appreciate clean towels being placed on it. I know butts are sitting naked on those chairs. Some inexpensive shelving would be nicer.
The room that I was in meeded repair. The bathroom counter was cracked and the wall switch was put on so crooked. The plaster around the heat/air was crunbling.
Loved the bed and pillows.
The check-in staff was delightful.
Not sure who the woman was, butbelieve to be a morning manager, was not especially helpful to the staff. When she got a cup of coffee, she kept in a high voice saying "coffee, coffee". She works there, all she had to do was move the lower coffee pot and put the upper one its place. Teamwork!
No Late Checkout?
Was in Danville with several friends doing the inagural Three Sisters Marathon. When I booked the room, I requested a late checkout. I received a response that they are 'adding it to my folio'. Upon checking in, I reminded them of the late checkout- the front desk clerk said that they do not offer late checkout on Saturdays. The chckout is 11am. No exceptions. This was extremely frustrating and dissapointing as we didn't wish to drive 1.5 hours home in wet, sweaty clothes. I honestly wish I knew this before booking because it possibly would've changed my decision.
Otherwise, room was clean and comfortable. Didn't go to breakfast as the run was Saturday morning, but it looked really good and plentiful.