酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Newark - University. We appreciate your comments about the jet tub and are glad it met your expectations. However, we sincerely apologize for the aspects of your experience that did not meet your standards, particularly regarding the condition and cleanliness of the building.We acknowledge your feedback and will certainly consider this as we plan future improvements to ensure a more comfortable stay for our guests. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
商务出差
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翻译提供方：Google
价格和房间不符
5.0分
其他
原文
翻译提供方：Google
好的
1.0分
商务出差
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I booked through a second party so after I pay, they charge me another $50 but it’s not in the information for the second booking party or third booking party so when I tell the guy that you should put that if y’all gonna promote starts yelling at me catching the attitude and then I still haven’t received my $50 back even though the room was left in the same condition. I got it in.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newark - University. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding with the extra charges. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
2.0分
其他
Everything was broke holes in the walls no hot water for the shower it’s just dirty if I could’ve got my money back I would’ve left
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn & Suites Newark - University. The issues you described, including the damage to the walls and the lack of hot water, are below our standards, and I sincerely apologize for the discomfort this caused you.I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
不错的地方
入住的时候前台办理人员很不赖烦的样子，房间的洗澡都没办法淋浴坏了，卫生间洗手池都很脏住过这么多酒店体验感最差的一次
我觉得我们应该有自己的隐私。我每天花将近100美元入住，如果我想把毯子铺在阳台栏杆上晒日光浴，我至少应该能够做到，反正我也不能播放音乐。而且，除非我提出要求，否则客房服务不应该进入我的房间。这侵犯了我的隐私。我不喜欢回到房间时发现客房服务正在里面。既然我们必须遵守噪音规定（比如不能大声播放音乐），那您也应该在一些小事情上通融一下。
一般般，房间网络特别不好，影响工作效率
糟糕的体验
我每次开会都会住这家酒店，但这次的体验真的很糟糕。我到前台等了很久才办理入住，前台小姐却在打电话。那天深夜开完会回到酒店，空调坏了，马桶也坏了。水槽堵塞了，天花板也堵了，霉菌滋生，我的哮喘发作了。
中
这栋建筑很古老，急需翻新。按摩浴缸很完美。谢天谢地，因为这正是我想要的，但其他的都很普通，很脏。还好有床垫套。如果你大部分时间都待在房间里，这里不适合住，而我当时不是。
价格和房间不符
好的
I booked through a second party so after I pay, they charge me another $50 but it’s not in the information for the second booking party or third booking party so when I tell the guy that you should put that if y’all gonna promote starts yelling at me catching the attitude and then I still haven’t received my $50 back even though the room was left in the same condition. I got it in.
Everything was broke holes in the walls no hot water for the shower it’s just dirty if I could’ve got my money back I would’ve left