酒店回复: Dear Zhengrong, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room conditions and kitchen amenities. We sincerely apologize for any inconvenience caused by the lack of a microwave and the process for obtaining kitchen utensils, as we understand that quick access to these items is important when cooking. We are also sorry to hear about your experience with the front desk service and breakfast offerings. Please know that we are actively working to improve these areas for our guests. Your input is invaluable as we strive to enhance our services, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Jeri, Thank you for your review. We are sorry for the disappointment caused by the issues you encountered. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
我不觉得这叫早餐。他们只提供咖啡，没有奶精。他们只有女主人做的松饼和燕麦片。
房间里有异味，一半的插座都坏了。我不得不从房间的另一头拉一根延长线来连接电视。
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酒店回复: Dear Jacob, Thank you for taking the time to share your experience. We’re sorry to hear that your stay fell short of expectations, and we appreciate your feedback. We regret that our breakfast offerings did not meet your needs. While we aim to provide a convenient start to the day, it’s clear that our selection disappointed you. Your comments will be shared with our team as we evaluate how to improve this service. Regarding the issues with your suite, our housekeeping and maintenance teams have been notified to address these concerns, and we’re reviewing our room inspections to ensure better quality and comfort for future guests. We hope you’ll consider giving us another chance to provide the experience you deserve.Sincerely, Hotel Management
1.0分
其他
原文
翻译提供方：Google
酒店在最后一刻取消了我的预订。
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are disappointed to hear that your visit fell short of expectations, as providing a welcoming and comfortable environment is important to us. Your observations have been noted and shared with the appropriate teams for review. Guest feedback like yours plays a vital role in guiding improvements. We hope you'll consider returning in the future to see the difference continued efforts can make.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
还不错
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酒店回复: Dear Lonnie, Thank you for taking the time to share your experience. It’s great to know your stay went smoothly. At Extended Stay America, we strive to make each visit feel more special than the last. Your feedback is genuinely appreciated, and we look forward to welcoming you back with a few thoughtful touches that make your next stay even more memorable.Sincerely,Hotel Management
1.0分
其他
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The hotel needs a complete makeover. Started with when entering the building there were piles of garbage (invitation for rodents) The interior of the hallways- walls filthy carpeting was beyond filthy. The room- the lock on the door did not work, the cabinets in the “kitchen” were falling apart, Take a shower and there was hair in the tub go to grab a towel and it was stained. We slept with the lights on but that didn’t matter because we woke up to a cockroach on shower curtain. We quickly checked out once we saw that. Would never ever stay here again. Place should be shut down permanently. Front desk staff also not helpful.
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酒店回复: Dear Lisa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely, Hotel Management
1.0分
家庭亲子
Stayed here during family weekend for UD. Dirty, old, noisy, and unkempt (kinda smelly too). Staff was nice tho. Not a good choice unless you’re desperate.
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酒店回复: Dear Lori, Thank you for taking the time to share your thoughts following your stay over the weekend. We are sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and a peaceful environment are top priorities for us, and we regret that we fell short in these areas. That said, we are glad our staff made a positive impression, and we will be sure to pass along your kind words. Your feedback is important and has been shared with our team to help us improve the overall guest experience. We appreciate your patience and hope you will consider giving us another opportunity in the future.Sincerely, Hotel Management
3.0分
其他
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No clean Linens you have to give them Linens to have them clean. No kitchenware for you to cook in the kitchen. Back burner and room 116 did not work at all. three and a half room condition did not mop the floors dirty. The P-trap underneath the sink in room 116 was leaking profusely. But the overall performance from staff I give five stars
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酒店回复: Dear Yanilda, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Kindly know, to ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. Moreover, your disappointment with housekeeping and other concerns about the kitchen and bathroom also have our attention. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We have shared your comments with our team for improvement. That said, we do appreciate you mentioning that our staff left a positive impression on you. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management
房间还可以，就是设施和早餐还有待提升
房间有股难闻的味道，整体体验非常糟糕！
房间条件还可以，有厨房，但没有微波炉，厨房用品还需要去前台登记，1小时后自己去前台取，不是很方便，特别是着急烧饭的时候。前台服务较慢，经常找不到人，需要等待较长时间。早餐及其简单。
办理入住花了很长时间，负责为我们办理入住的工作人员不肯告诉我们问题是什么。只有一部能用的电梯，而且那部电梯很慢、很吵，还让人有点害怕。另一位客人告诉我们，工作人员正在更换所有床铺，所以没敲门就进了他们的房间。我们通过 ******* 取消了预订，然后离开，因为房间太脏了。走廊里到处都是杂物。房间里令人作呕，床下有烟头（我数了至少 3 个，而且这是无烟房间），地毯上有死蜘蛛，地毯上还有污渍。最后，我们房间里还有一股很浓的空气清新剂的味道，掩盖不了房间里的异味。我从来没有遇到过这样的事情。我们非常感谢 ******* 协助我们取消了酒店的预订。我们回程时预订了同一家酒店，但马上就取消了！
我不觉得这叫早餐。他们只提供咖啡，没有奶精。他们只有女主人做的松饼和燕麦片。
房间里有异味，一半的插座都坏了。我不得不从房间的另一头拉一根延长线来连接电视。
酒店在最后一刻取消了我的预订。
还不错
The hotel needs a complete makeover. Started with when entering the building there were piles of garbage (invitation for rodents) The interior of the hallways- walls filthy carpeting was beyond filthy. The room- the lock on the door did not work, the cabinets in the “kitchen” were falling apart, Take a shower and there was hair in the tub go to grab a towel and it was stained. We slept with the lights on but that didn’t matter because we woke up to a cockroach on shower curtain. We quickly checked out once we saw that. Would never ever stay here again. Place should be shut down permanently. Front desk staff also not helpful.
Stayed here during family weekend for UD. Dirty, old, noisy, and unkempt (kinda smelly too). Staff was nice tho. Not a good choice unless you’re desperate.
No clean Linens you have to give them Linens to have them clean. No kitchenware for you to cook in the kitchen. Back burner and room 116 did not work at all. three and a half room condition did not mop the floors dirty. The P-trap underneath the sink in room 116 was leaking profusely. But the overall performance from staff I give five stars