酒店回复: Dear Zhengrong, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room conditions and kitchen amenities. We sincerely apologize for any inconvenience caused by the lack of a microwave and the process for obtaining kitchen utensils, as we understand that quick access to these items is important when cooking. We are also sorry to hear about your experience with the front desk service and breakfast offerings. Please know that we are actively working to improve these areas for our guests. Your input is invaluable as we strive to enhance our services, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Jeri, Thank you for your review. We are sorry for the disappointment caused by the issues you encountered. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management
酒店回复: Dear Jacob, Thank you for taking the time to share your experience. We’re sorry to hear that your stay fell short of expectations, and we appreciate your feedback. We regret that our breakfast offerings did not meet your needs. While we aim to provide a convenient start to the day, it’s clear that our selection disappointed you. Your comments will be shared with our team as we evaluate how to improve this service. Regarding the issues with your suite, our housekeeping and maintenance teams have been notified to address these concerns, and we’re reviewing our room inspections to ensure better quality and comfort for future guests. We hope you’ll consider giving us another chance to provide the experience you deserve.Sincerely, Hotel Management
房间还可以，就是设施和早餐还有待提升
房间有股难闻的味道，整体体验非常糟糕！
房间条件还可以，有厨房，但没有微波炉，厨房用品还需要去前台登记，1小时后自己去前台取，不是很方便，特别是着急烧饭的时候。前台服务较慢，经常找不到人，需要等待较长时间。早餐及其简单。
我从未有过这样的经历……房间脏得令人难以置信，空调和冰箱都坏了。没有电话、咖啡壶，也没有电视遥控器。浴室地板上全是水渍和棕色的……不明物质。床垫硬得像石头，睡在地板上都比这舒服。
当我们回到前台反映情况时，他们连句道歉或换房的提议都没有……前台那位女士脸上带着同情的表情，好像她完全理解我们的感受和原因……好像她早就预料到了。我要求退款，然后离开了。
办理入住花了很长时间，负责为我们办理入住的工作人员不肯告诉我们问题是什么。只有一部能用的电梯，而且那部电梯很慢、很吵，还让人有点害怕。另一位客人告诉我们，工作人员正在更换所有床铺，所以没敲门就进了他们的房间。我们通过 ******* 取消了预订，然后离开，因为房间太脏了。走廊里到处都是杂物。房间里令人作呕，床下有烟头（我数了至少 3 个，而且这是无烟房间），地毯上有死蜘蛛，地毯上还有污渍。最后，我们房间里还有一股很浓的空气清新剂的味道，掩盖不了房间里的异味。我从来没有遇到过这样的事情。我们非常感谢 ******* 协助我们取消了酒店的预订。我们回程时预订了同一家酒店，但马上就取消了！
这家酒店臭虫泛滥，但他们却置之不理。我已经联系了特拉华州卫生局，正在等待回复。此外，房间非常脏，整个酒店的安全状况令人担忧。千万不要住这家酒店！
房间还没准备好。最后没办理入住就走了。与其说是酒店，不如说更像个流浪汉收容所。*******应该把费用退还到我的账户，因为我们不得不另找一家酒店。
拿到房卡花了将近30分钟。前台服务人员态度恶劣。房间里没有咖啡机，而且大堂的咖啡每天早上8点就喝完了，之后也不再供应了。
我不觉得这叫早餐。他们只提供咖啡，没有奶精。他们只有女主人做的松饼和燕麦片。
房间里有异味，一半的插座都坏了。我不得不从房间的另一头拉一根延长线来连接电视。
那些房间非常脏乱，令人作呕，睡在那里很不舒服。工作人员态度很好，但我们一办理入住就立刻退房了。