酒店回复: Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
3.0分
其他
原文
翻译提供方：Google
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3.0分
其他
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Desk employee was annoying. Wouldn’t stop talking when I had just gotten up; even followed me down the hallway blabbering away. She was nice but either she was lonely or that was her personality. Some people just love to hear themselves talk!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologise if the interaction with our staff made you feel uncomfortable. We strive to create a welcoming atmosphere, and we will address this with our team to ensure that guests’ needs for quiet and privacy are respected. We appreciate your understanding and hope to provide a more pleasant experience during your next stay.
3.0分
其他
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When I turn the heater the heater start smoking and the fire alarm went off. Good thing is the cleaning crew they came they clean right away and they provided us with plenty of towels.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced and appreciate your comments, which will be shared with our team to help enhance the guest experience.
3.0分
其他
Not intuitive to get into property. Strange parking setup.
Bathroom layout VERY CRAMPED. Towels paper thin.
But, the price was right. Nice big TVs too.
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酒店回复: Hello Gary,We are pleased to know that you found value in your stay and enjoyed the large televisions. We regret that the parking access, bathroom layout, and towel quality fell short of your expectations, and we will certainly review these concerns to improve future guest experiences. Your feedback is greatly appreciated.
4.0分
其他
Stairs only. Dirty floors. I would prefer to give a higher rating. These are our families opinions.
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酒店回复: Hi Yolonda,Thank you for your feedback. We apologize for the issues you encountered during your stay. Your comments will be shared with our team to ensure we continue to improve the guest experience. We appreciate you bringing this to our attention.
3.0分
商务出差
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AC was very noisy, when the room temperature is satisfied the fan would start knocking like it was hitting the fan shroud. Brought the issue to the staff the morning and she knew about the problem and stated that the part was on order. Tub draining very slow, when done showing the water level was 3”. Room was very dark and the switch by the door does not work with any light. The desk light was not working. Breakfast was good.
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酒店回复: Hi Terry,We apologise for the issues you encountered during your stay. We regret that the noisy AC, slow-draining tub, and lighting issues affected your comfort. It’s concerning that these maintenance problems were known but not addressed before your arrival. We appreciate you bringing these to our attention, and we will ensure that the necessary repairs are made as soon as possible. We are glad to hear that you enjoyed the breakfast, but we understand how important it is to have a fully functional and comfortable room. Your comments are valuable, and we will work with our team to improve the overall experience for future guests. We hope to have the chance to provide a better stay next time.
1.0分
其他
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Very run down. Microwave didnt work, crack in the ceiling, hole in bathroom door, you have to be at least 6 ft tall to adjust the shower head, dirty/stained blanket on bed, waffle batter was empty, no elevator, pool area chairs were full of dust. When i started to share some of my concerns during checkout, I was told the housekeeper had 28 rooms to clean that day.
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酒店回复: Hi Roxanne,We apologise for the issues you encountered during your stay. We fell short of providing the quality experience you deserve. The condition of the room, the maintenance issues, and the cleanliness concerns you mentioned are certainly not up to our standards, and we deeply regret the inconvenience this caused.We will be investigating these matters with our team to ensure they are addressed and improved moving forward. Your comments about the staff’s response are concerning, and we’ll also look into this to ensure that every guest’s concerns are taken seriously.
5.0分
其他
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We had a really good time. Wish they would of had steps to go down into the pool. They was all very nice and gave us fresh towels etc every day. Ty to the staff for also providing a step stool to 1 of us could use get up in the bed as they are tall beds.
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酒店回复: Hi Mary,Thank you so much for your perfect 10-star rating and for taking the time to share your experience with us. We are thrilled to hear you had a good time and that our team helped make your stay more comfortable, from providing fresh towels daily to assisting with a step stool for the tall beds. Your kind words will certainly be shared with our staff, who always strive to go the extra mile for our guests. We also appreciate your feedback regarding pool access. Your suggestion about adding steps is valuable and will be taken into consideration as we explore ways to enhance our amenities and overall guest experience. It was a pleasure having you, and we truly hope to welcome you back in the future for another great stay.
3.0分
家庭亲子
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We were trying to find a reasonably priced hotel on our way home from vacation. The reviews made it sound 👌 The extremely nice clerk made sure we had a room by my son. The stairs to the 2nd floor were pretty dirty but that happens. When we got into our room the carpet was dirty also. Then both of the bedspreads were stained. So we put those on the floor. Then I pulled the sheets back and sure enough they were stained. That doesn't make anyone feel to good.. I can tell this is a older hotel and needs a little tlc. It was definitely a little pricey for the condition. The very sweet & helpful clerk, I wish I could remember her name was definitely the gem in this hotel.
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酒店回复: Hi Mamie,We are glad to hear our front desk clerk provided such warm and helpful service. We will be sure to recognise her for making a positive impact during your stay. However, we apologise for the cleanliness issues you encountered in your room. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement. Hope to serve you better in future.
他们没有清理它。
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Desk employee was annoying. Wouldn’t stop talking when I had just gotten up; even followed me down the hallway blabbering away. She was nice but either she was lonely or that was her personality. Some people just love to hear themselves talk!
When I turn the heater the heater start smoking and the fire alarm went off. Good thing is the cleaning crew they came they clean right away and they provided us with plenty of towels.
Not intuitive to get into property. Strange parking setup.
Bathroom layout VERY CRAMPED. Towels paper thin.
But, the price was right. Nice big TVs too.
Stairs only. Dirty floors. I would prefer to give a higher rating. These are our families opinions.
AC was very noisy, when the room temperature is satisfied the fan would start knocking like it was hitting the fan shroud. Brought the issue to the staff the morning and she knew about the problem and stated that the part was on order. Tub draining very slow, when done showing the water level was 3”. Room was very dark and the switch by the door does not work with any light. The desk light was not working. Breakfast was good.
Very run down. Microwave didnt work, crack in the ceiling, hole in bathroom door, you have to be at least 6 ft tall to adjust the shower head, dirty/stained blanket on bed, waffle batter was empty, no elevator, pool area chairs were full of dust. When i started to share some of my concerns during checkout, I was told the housekeeper had 28 rooms to clean that day.
We had a really good time. Wish they would of had steps to go down into the pool. They was all very nice and gave us fresh towels etc every day. Ty to the staff for also providing a step stool to 1 of us could use get up in the bed as they are tall beds.
We were trying to find a reasonably priced hotel on our way home from vacation. The reviews made it sound 👌 The extremely nice clerk made sure we had a room by my son. The stairs to the 2nd floor were pretty dirty but that happens. When we got into our room the carpet was dirty also. Then both of the bedspreads were stained. So we put those on the floor. Then I pulled the sheets back and sure enough they were stained. That doesn't make anyone feel to good.. I can tell this is a older hotel and needs a little tlc. It was definitely a little pricey for the condition. The very sweet & helpful clerk, I wish I could remember her name was definitely the gem in this hotel.