Excellent location, near tons of stores and restaurants. We only stayed one night as we were traveling home but if I had reason to be in Richmond again I would definitely stay here. Rooms were very clean, shower had great water pressure! All over great .
5.0分
商务出差
Room was clean . Front desk was very helpfull . Property was quit . No face problem at all . Satisfied .
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酒店回复: Dear Keneth,Thank you for choosing Extended Stay America! We’re delighted to hear that you found your suite clean and the property quiet. It’s wonderful to know our front desk team provided invaluable service during your stay. We look forward to welcoming you back for another delightful visit!Sincerely,Hotel Management
5.0分
商务出差
Its was a nice stay . Property was quite . Room was clean thats all the matters .
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酒店回复: Dear Guest, Thank you for your feedback. It is always rewarding to know when a guest enjoys their visit. Maintaining high standards of cleanliness and providing a peaceful atmosphere are top priorities for us because they create a welcoming and relaxing environment for our guests. Your appreciation encourages us to continue delivering the quality experience our guests expect and deserve. We would be delighted to welcome you back again soon to Extended Stay America.Sincerely,Hotel Management
1.0分
其他
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The room looks nothing like the picture. This place is old, dirty, decaying and absolutely disgusting. It was smelly and gross. People were yelling at all hours of the day and night, which was scary. Please do not stay here. You will truly regret it. This is by far the worst hotel experience of my life!
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酒店回复: Dear Jenny,We’re very sorry that your stay did not meet your expectations. Ensuring a clean, comfortable, and safe environment for all our guests is extremely important to us, and we regret that your experience did not meet our standards. We will review your feedback with our team to make improvements for the future. We genuinely appreciate you sharing your thoughts and hope you’ll consider giving us another opportunity to provide a peaceful and enjoyable stay.Sincerely,Hotel Management
3.0分
其他
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The suite was acceptable. Smelled like cigarette smoke even though it was non- smoking. The suite door locked but very loose the second lock did not turn the bed was good, bathroom clean l, and the recliner was a plus. Parking area and clientele was questionable. Appreciative of the staff but will not stay again.
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酒店回复: Dear Kim, We sincerely apologize for the cigarette odor, issues with the suite door lock, and concerns regarding parking and the surrounding area. Guest comfort, safety, and satisfaction are very important to us, and your comments have been shared with our management team to address these concerns. We hope you might consider giving us another opportunity. Sincerely,Hotel Management
5.0分
商务出差
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I love this place. It's so convenient for me. So close to my job and on the bus line. Helps a lot. The staff is friendly and the room is clean. No bugs. And the little problem I had, they fixed it right away.
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酒店回复: Dear April, Thank you so much for your kind words! We’re thrilled to hear that our location has been so convenient for your needs and that our team was able to resolve any concerns during your stay promptly. It’s wonderful to know that you found your room clean and comfortable, and we’re delighted our staff made a positive impression. Your feedback means a lot to us, and we’re grateful for the opportunity to serve you at Extended Stay America. We look forward to welcoming you back again soon!Sincerely,Hotel Management
3.0分
家庭亲子
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This is our 2nd time staying at Extended Stay. The location is excellent for our purposes and there are plenty of food choices in the area. The bed is very comfortable and, if needed, the room is provisioned well down to the supplied coat hangers. We even had 4 pillows to choose from. My only complaint is the floor. Whatever they're using to clean, it is sticky. This is not an upper end hotel, but for the price, this particular one is in a safe and fairly quiet area. Our room is clean and comfortable, I just wear shoes or flip flops.
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酒店回复: Dear Karin, Thank you for sharing your feedback. We’re glad to learn that you chose to stay with us again and that you found the location convenient and the room well-equipped and comfortable. We also appreciate your note about the floor and will share it with our team to enhance our guests’ comfort. It’s wonderful to know you felt safe and enjoyed the pleasant environment, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
5.0分
其他
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Room was clean . Bed was comfy . Frontbdesk clrek was very friendly and profesional . If you have expactation that hotel was not for . Very budgetable hotel . Everything is convenient . Liked it always .
2.0分
情侣出游
We saw a rat running outside first thing..there was no soap or necessities in the room and to top it off we saw a roach.. disgusting and we wont be returning
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酒店回复: Dear Tamera,We are sorry to hear about the experience you described. Toiletries are kept at the front desk to ensure each item is fresh and they are available upon request. We also take concerns regarding pest control and cleanliness seriously and will be reinforcing measures with our dedicated team. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Sincerely,Hotel Management
客户服务很好。这是一家二星级酒店，所以我们也没抱太高期望。房间很干净，浴室有点旧，淋浴间里还有些霉菌。“早餐”让人失望，只有几种预先包装好的外带食品可选。
Excellent location, near tons of stores and restaurants. We only stayed one night as we were traveling home but if I had reason to be in Richmond again I would definitely stay here. Rooms were very clean, shower had great water pressure! All over great .
Room was clean . Front desk was very helpfull . Property was quit . No face problem at all . Satisfied .
Its was a nice stay . Property was quite . Room was clean thats all the matters .
The room looks nothing like the picture. This place is old, dirty, decaying and absolutely disgusting. It was smelly and gross. People were yelling at all hours of the day and night, which was scary. Please do not stay here. You will truly regret it. This is by far the worst hotel experience of my life!
The suite was acceptable. Smelled like cigarette smoke even though it was non- smoking. The suite door locked but very loose the second lock did not turn the bed was good, bathroom clean l, and the recliner was a plus. Parking area and clientele was questionable. Appreciative of the staff but will not stay again.
I love this place. It's so convenient for me. So close to my job and on the bus line. Helps a lot. The staff is friendly and the room is clean. No bugs. And the little problem I had, they fixed it right away.
This is our 2nd time staying at Extended Stay. The location is excellent for our purposes and there are plenty of food choices in the area. The bed is very comfortable and, if needed, the room is provisioned well down to the supplied coat hangers. We even had 4 pillows to choose from. My only complaint is the floor. Whatever they're using to clean, it is sticky. This is not an upper end hotel, but for the price, this particular one is in a safe and fairly quiet area. Our room is clean and comfortable, I just wear shoes or flip flops.
Room was clean . Bed was comfy . Frontbdesk clrek was very friendly and profesional . If you have expactation that hotel was not for . Very budgetable hotel . Everything is convenient . Liked it always .
We saw a rat running outside first thing..there was no soap or necessities in the room and to top it off we saw a roach.. disgusting and we wont be returning