It was a fine place to stay...little noisy at times but had a pleasant stay... staff was very helpful
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酒店回复: Thank you for your 5-star review! We’re glad to hear that you had a pleasant stay and found our staff helpful. We appreciate your feedback regarding noise and will keep it in mind as we continue to improve our guest experience. We look forward to welcoming you back to Comfort Suites Myrtle Beach Central on your next visit!
1.0分
其他
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Never again!
This was not a great experience at all! Police on scene as we arrived for a disturbance - should have been a clue! The place smelled musty and there was mold evident in rooms. The service was not great either as we waiting for 15 minutes when we arrived for anyone to approach us, but there were staff members available just stating at us. We were close to just walking out! I also believe there were bugs in the room as I came home with large spider bites.
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酒店回复: We are very concerned to hear about your experience and sincerely apologize that your stay did not meet your expectations. Guest safety, cleanliness, and service are top priorities, and it is disappointing to learn that we fell short during your visit. Your feedback will be shared with our team so we can address these issues and improve for future guests. I hope you'll give us the opportunity to serve you again and that you will find your next visit here to be much more satisfactory.
3.0分
其他
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Decent location, but that’s about it
Older hotel, everything needs an upgrade: rooms, carpet (frayed or ripped), shower faucets (barely hanging on, only lukewarm water), breakfast (decent choices but so-so food quality), and front desk (didn’t answer phone for a while when I called). Decent location but that’s about it…
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酒店回复: Thank you for sharing your feedback. We’re glad the location worked well for you, but we sincerely apologize that other aspects of your stay did not meet expectations. Your comments about the rooms, breakfast, and service have been shared with our team so we can address them and improve for future guests. I hope you'll give us the chance to offer you a better experience during a further trip that you make to this area.
2.0分
其他
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Mold and musty smell
This was just a place to stay while we moved my daughter into college - otherwise I would have left!
Police responding as we pulled up should have been a clue!
The whole place was musty smelling from the moment you walk in - worse in my room with mold growing in several areas.
Took over 10 minutes waiting on arrival for someone to assist, although once she came to the counter she was very pleasant.
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酒店回复: We are very sorry to hear about the issues you encountered during your stay. The cleanliness and comfort of our guests are always a top priority, and it’s clear we fell short during your visit. We appreciate you sharing this feedback, and it has been brought to our team’s attention for immediate review and corrective action. Thank you for recognizing our staff member’s effort to assist you, and we hope for the opportunity to provide a better experience in the future.
2.0分
家庭亲子
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The friendly staff was a highlight, but the air conditioning units' moldy smell and the property's outdated state were significant drawbacks. Changing rooms didn't resolve the odor issue, and the bed's lack of comfort fell short of expectations for the price.And the internet was horrible.
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酒店回复: Thank you for sharing your experience. We’re glad to hear that our staff made a positive impression. We sincerely apologize for the issues you encountered with the air conditioning, room comfort, and internet. Your feedback is valuable, and we will share it with our team as we work to address these concerns and improve the overall guest experience.
4.0分
其他
It was great, the only issue was the fire alarm that went off in the middle of the night, when everyone was asleep.
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酒店回复: Thank you for your kind words and for highlighting your overall positive experience. We apologize for the disruption caused by the fire alarm during the night. Your comfort and peace are very important to us, and we will work to prevent such interruptions in the future. We appreciate your feedback and hope to welcome you back soon.
1.0分
其他
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My family and I checked in this hotel this past Saturday at 3:45 pm and check out at 4:05 pm because we did not want to sleep with insects and shower in a dirty bathroom. So if anyone wants that experience reserve a room at this hotel and wear a hazard suit if you do. Roaches will greet you at the door and the dining area chairs and table still has food on them from breakfast. It was the worst experience EVER! 10 out of 10 - DO NOT RECOMMEND!!
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酒店回复: Thank you for taking the time to leave your feedback. We sincerely regret that your experience fell so far below expectations. What you described is deeply concerning and not reflective of the standards we aim to maintain. Cleanliness and comfort are top priorities, and it's clear we missed the mark during your visit. Your comments have been shared with our team so that immediate attention can be given to the issues raised. I hope you'll give our brand and our hotel the opportunity to work to earn your business back in the future.
宾馆比较老旧，有潮湿的味道，其他还好
我们预订了周年纪念之旅，结果我女儿生病了。我们无法成行，而Trip.com拒绝退款。由于他们的不可退款政策，我们损失了283美元。大家预订时一定要小心，看清楚细则。🙄
住得很愉快，价格也很合理。酒店位置靠近市中心，附近有很多好玩的地方。
It was a fine place to stay...little noisy at times but had a pleasant stay... staff was very helpful
Never again!
This was not a great experience at all! Police on scene as we arrived for a disturbance - should have been a clue! The place smelled musty and there was mold evident in rooms. The service was not great either as we waiting for 15 minutes when we arrived for anyone to approach us, but there were staff members available just stating at us. We were close to just walking out! I also believe there were bugs in the room as I came home with large spider bites.
Decent location, but that’s about it
Older hotel, everything needs an upgrade: rooms, carpet (frayed or ripped), shower faucets (barely hanging on, only lukewarm water), breakfast (decent choices but so-so food quality), and front desk (didn’t answer phone for a while when I called). Decent location but that’s about it…
Mold and musty smell
This was just a place to stay while we moved my daughter into college - otherwise I would have left!
Police responding as we pulled up should have been a clue!
The whole place was musty smelling from the moment you walk in - worse in my room with mold growing in several areas.
Took over 10 minutes waiting on arrival for someone to assist, although once she came to the counter she was very pleasant.
The friendly staff was a highlight, but the air conditioning units' moldy smell and the property's outdated state were significant drawbacks. Changing rooms didn't resolve the odor issue, and the bed's lack of comfort fell short of expectations for the price.And the internet was horrible.
It was great, the only issue was the fire alarm that went off in the middle of the night, when everyone was asleep.
My family and I checked in this hotel this past Saturday at 3:45 pm and check out at 4:05 pm because we did not want to sleep with insects and shower in a dirty bathroom. So if anyone wants that experience reserve a room at this hotel and wear a hazard suit if you do. Roaches will greet you at the door and the dining area chairs and table still has food on them from breakfast. It was the worst experience EVER! 10 out of 10 - DO NOT RECOMMEND!!