酒店回复: Dear Lavette,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience regarding the pool and the initial issues with your room’s TV. While we strive to provide accurate information to our guests, we regret any miscommunication regarding the pool’s availability. Our team works diligently to ensure all amenities are maintained and updated, and your comments will help us improve this process.We’re glad you found your room clean and your overall stay satisfactory, and we hope to have the opportunity to welcome you back under better circumstances.Kind regards,Team Quality Inn Newark – Wilmington
酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Quality Newark.While we’re pleased to hear you appreciated our complimentary breakfast offerings, helpful staff, and convenient location, we are truly sorry to learn that several aspects of your stay fell short of expectations — especially concerning room cleanliness, maintenance issues, and the condition of the pool and parking area.Please accept our sincere apologies for the inconvenience and discomfort you and your family experienced. What you described is certainly not the standard we aim to provide, and we take your comments very seriously.Your concerns have already been shared with our housekeeping, maintenance, and management teams for immediate review and corrective action. The missing smoke detector is a critical safety concern, and we are addressing it as a top priority. We also understand the disappointment regarding the pool, particularly when traveling with children, and we regret not being able to deliver the experience you expected and deserved.We truly value your feedback, as it helps us identify where we need to improve. While we understand your reluctance to return, we hope you might consider giving us another opportunity in the future to provide you with a much better experience.Warm regards,Team DE055 Quality Newark
酒店回复: Estimado Javier,Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Lamentamos profundamente saber que su estancia no cumplió con sus expectativas.Le pedimos sinceras disculpas por los problemas que encontró durante su visita, incluyendo la limpieza, el estado del mobiliario, y el mal funcionamiento de los equipos. También nos preocupa mucho su comentario sobre la seguridad, y le aseguramos que tomamos este tipo de situaciones con la máxima seriedad.Hemos compartido sus observaciones con los departamentos correspondientes para investigar lo sucedido y tomar las medidas necesarias. Nuestro objetivo es ofrecer a todos nuestros huéspedes una estancia cómoda, segura y agradable, y lamentamos sinceramente no haberlo logrado en su caso.Le agradecemos sus comentarios, ya que nos ayudan a mejorar. Esperamos que, en el futuro, nos dé la oportunidad de cambiar su impresión y brindarle una experiencia mucho más positiva.Atentamente,Team DE055 Quality Newark
3.0分
其他
原文
翻译提供方：Google
房间状况不错。有些地方生锈、有污渍。走廊和出口需要重新粉刷。
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酒店回复: Dear Gregory,Thank you for taking the time to share your feedback with us. We’re pleased to know that your room was in decent condition, but we sincerely regret that certain maintenance details, such as rust, wear, and the need for fresh paint in the hallways and exits, impacted your overall impression.Please know that your comments have been shared with our team, and we are committed to addressing these areas of improvement to ensure a more polished experience for our guests.We truly appreciate your input and hope to have the opportunity to welcome you back and provide you with a more satisfying stay.Sincerely,Team Quality Inn Newark - Wilmington
2.0分
情侣出游
原文
翻译提供方：Google
网络服务很差/电视因为网络问题无法使用。这时代真是太快了。
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酒店回复: Dear Sam,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced due to the weak internet connection and TV issues during your stay. We completely understand how important reliable internet and entertainment services are in today’s world, and we regret that we did not meet your expectations in this regard.Please know that we are actively working with our service providers to address and improve these issues to ensure a better experience for all our guests.We appreciate your patience and hope you will consider giving us another opportunity to provide you with a much more seamless and enjoyable stay in the future.Warm regards,Team DE055 Quality Newark
景色优美，干净整洁。客房服务人员非常友好。
第一个房间不干净，床没铺，浴缸很脏。垃圾桶也没清理。我被换到另一个房间，结果房卡又打不开门，还是客房服务员用她的卡帮我开的，然后我又去补办了一张。接着周日看球赛的时候电视坏了，直到我今天早上退房电视都还没修好。
我不知道这家酒店到底发生了什么，但住客都挺怪的。凌晨两点还有人在门外打电话，停车场里有八辆车一直在怠速，还有一堆其他奇怪的事情。不过房间倒是挺干净的，前台也很友好。但说实话，这地方肯定有猫腻，所以价格才这么便宜。
一切都好。
急需翻新。在我们的三楼，走廊地板的几处地方都用胶带修补（存在绊倒危险）。它闻起来有********或氯的味道！房间（浴室）里有未付房费的室友！所以：是蠹鱼和其他虫子，而不是蟑螂。
真正最好的是位置和 First Watch（早餐、午餐）步行三分钟
预订房间之前，我打电话确认了泳池是否开放。入住时，泳池坏了，经理说是刚坏的，但据说是住在这里的客人说泳池已经停用了好几个星期了。早知道这样，我就预订别的酒店了，因为我们想游泳，而且取消预订已经太晚了。我觉得老板为了抢订而撒谎是不对的。房间很干净，但电视一开始坏了。他们不得不来修。除此之外，这次入住体验还不错。
位置便利，但脏乱
早上的免费华夫饼、吐司和麦片很不错，工作人员热情友好，而且位置也很方便。开车去费城、泽西海滩等地都很方便。不过优点也就到此为止了。房间很脏。水槽上满是污垢和灰尘，地板上也似乎很久没拖了。浴室的地漏很脏，淋浴排水管堵塞，排水很慢，房间墙上的烟雾报警器完全不见了！停车场里堆满了垃圾，我们入住期间游泳池一直关闭，因为它是霓虹绿的，带着孩子入住带游泳池的酒店却要额外付费，这让人很不爽！不推荐，以后可能也不会再选择这家品质酒店了。
非常糟糕。非常脏，有蟑螂，家具状况很差，吹风机和微波炉都坏了。说实话，这家酒店非常不安全；停车场里的人很吓人。我不会推荐任何人入住。非常糟糕
房间状况不错。有些地方生锈、有污渍。走廊和出口需要重新粉刷。
网络服务很差/电视因为网络问题无法使用。这时代真是太快了。