酒店回复: Dear Guest,Thank you, Fei, for rating your stay an 8 out of 10. We are glad you had a pleasant experience overall. Your feedback helps us continue improving our services and amenities to make each visit even better. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
5.0分
商务出差
I have no complaints, the room was spacious and clean. Bed was comfortable. I stayed one night and it was only for sleeping.
展开
酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear you found the room spacious, clean, and comfortable for your stay. We appreciate your comments and hope to welcome you back for another restful visit.Sincerely,Hotel Manager
2.0分
商务出差
展开
The first room had no power to the bedroom and breaker had to be switched on. Then toilet was out of service and no maintenance available to fix it so we had to be moved after unpacking and discovering the issue. 2nd room had same power issue. The air flow is not well distributed. We were told not to use the power outlets in the lamps because it would trip the breaker once again, which, if that is the case, why even offer them for power outlets to begin with?why have them
展开
酒店回复: Dear Guest,We sincerely apologize for the multiple issues you encountered with the rooms, including the power problems, the toilet, and the air circulation. Your experience clearly fell short of our standards. We appreciate your detailed feedback and will address these maintenance concerns immediately to prevent similar problems in the future.Sincerely,Hotel Manager
2.0分
其他
展开
The shower was disgustingly dirty and we
did not use it. This was extremely disturbing. We had to shower at family’s house. I took pictures and shared it with the person at the front desk.
展开
酒店回复: Dear Guest, we are truly sorry for the unacceptable condition of the shower and the inconvenience it caused. This falls far below our standards, and we appreciate you bringing it to our attention. We will address this issue immediately with our housekeeping team to prevent it from happening again.Sincerely,Hotel Manager
1.0分
家庭亲子
展开
Staff was very unfriendly. Asked for a room next to my daughter because she as a 2 month old they said they don’t do that. I asked how about the same floor? They said the don’t do that. Asked for a late check out. One hour, they said they don’t do that. Never even tried to accommodate me in any way. Wouldn’t even print me a paper receipt. I will never stay there again. Plus the chair in the room was so stained we had to turn the cushion over.
展开
酒店回复: Dear Guest, we sincerely apologize for the poor experience you had with our staff and the issues in your room. This is not the level of service we aim to provide. Your feedback will be addressed immediately to ensure better accommodations and courtesy for all future guests.Sincerely,Hotel Manager
4.0分
家庭亲子
展开
Generally the room was very clean, the staff were helpful and courteous, and we enjoyed our stay. The breakfast was good as well. The laminate wood flooring in our room did show signs of slight water damage (especially near the refrigerator), but otherwise the room was nicely kept.
展开
酒店回复: Dear Guest, thank you for your kind words about our clean rooms, helpful staff, and enjoyable breakfast. We appreciate your feedback regarding the flooring and will address it to maintain our standards. We’re glad overall you had a pleasant stay and look forward to welcoming you again.Sincerely,Hotel Manager
2.0分
情侣出游
展开
We had reserved a King. There wasn't one available on our arrival. We were offered a King accessible on the first floor. We refused and accepted a double on the third floor. The bedroom and bathroom area was adequate. The so called sofa bed area was dismal. We got up early and were happy to leave despite the “free breakfast”. We won’t book this brand again.
展开
酒店回复: Dear Guest,Thank you for sharing your experience. We’re sorry that your room preference wasn’t available and that the sofa bed area did not meet expectations. We appreciate your feedback regarding the bedroom, bathroom, and breakfast, and will review these areas to improve our guest experience.Sincerely, Hotel Manager
5.0分
商务出差
展开
In town on business, super quick and easy check in and out. Clean, spacious room, breakfast was included and is always a plus. All around a great stay. Recommend!
展开
酒店回复: Dear Guest,Thank you for sharing such a positive experience — we’re glad the quick check-in/out, clean and spacious room, and included breakfast made your business trip comfortable. It’s wonderful to hear your stay was great overall, and we truly appreciate the recommendation.Sincerely,Hotel Manager
3.0分
其他
Cleaning could have been better
Old food in the fridge (Stinky Shrimp).
No tissues or toilet paper.
Otherwise just OK.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We’re very sorry for the issues you encountered, including cleanliness, leftover food in the fridge, and missing supplies. This is not the standard we aim to provide. Your comments will be addressed with our team to ensure improvements are made.Sincerely,Hotel Manager
前台的那位姑娘人非常好，乐于助人，能有她来服务真是太棒了。房间很大，浴室也很大，还有一个门厅。能住到这么好的房间真是个惊喜。非常值得推荐的住宿地点！！
好
I have no complaints, the room was spacious and clean. Bed was comfortable. I stayed one night and it was only for sleeping.
The first room had no power to the bedroom and breaker had to be switched on. Then toilet was out of service and no maintenance available to fix it so we had to be moved after unpacking and discovering the issue. 2nd room had same power issue. The air flow is not well distributed. We were told not to use the power outlets in the lamps because it would trip the breaker once again, which, if that is the case, why even offer them for power outlets to begin with?why have them
The shower was disgustingly dirty and we
did not use it. This was extremely disturbing. We had to shower at family’s house. I took pictures and shared it with the person at the front desk.
Staff was very unfriendly. Asked for a room next to my daughter because she as a 2 month old they said they don’t do that. I asked how about the same floor? They said the don’t do that. Asked for a late check out. One hour, they said they don’t do that. Never even tried to accommodate me in any way. Wouldn’t even print me a paper receipt. I will never stay there again. Plus the chair in the room was so stained we had to turn the cushion over.
Generally the room was very clean, the staff were helpful and courteous, and we enjoyed our stay. The breakfast was good as well. The laminate wood flooring in our room did show signs of slight water damage (especially near the refrigerator), but otherwise the room was nicely kept.
We had reserved a King. There wasn't one available on our arrival. We were offered a King accessible on the first floor. We refused and accepted a double on the third floor. The bedroom and bathroom area was adequate. The so called sofa bed area was dismal. We got up early and were happy to leave despite the “free breakfast”. We won’t book this brand again.
In town on business, super quick and easy check in and out. Clean, spacious room, breakfast was included and is always a plus. All around a great stay. Recommend!
Cleaning could have been better
Old food in the fridge (Stinky Shrimp).
No tissues or toilet paper.
Otherwise just OK.