Found the property dated and untidy. Getting towels was limited to 4 hrs per day and staff weren’t friendly.
展开
酒店回复: Dear Lisa, We sincerely apologize that your stay did not meet your expectations regarding the condition of the property, availability of towels, and the friendliness of our staff. Guest comfort, convenience, and satisfaction are very important to us, and we regret that we fell short during your visit. Your comments have been shared with our management and housekeeping teams to address these concerns and improve our services. We truly value your input, as it helps us enhance the overall guest experience. We hope to provide a better stay in the future. Sincerely,Hotel Management
1.0分
商务出差
Disgusting, uncomfortable, and no water
Dirty, hair on towels, no hair dryer, no water even at reception.
展开
酒店回复: Dear Sophia, We sincerely regret to hear about the disappointing experience you encountered, including cleanliness concerns, missing amenities, and the lack of water during your visit. This is far from the standards we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We understand how important comfort and convenience are, and we are committed to making improvements. We truly value your input and hope to have another chance to provide you with a much better stay.Sincerely, Hotel Management
3.0分
其他
展开
Great staff, but building renovation needed!
Shelly and her staff were amazing and very accommodating. The facility itself is old and outdated. Sets on premium real estate, right on the LU Campus, but the building as a whole needs to be renovated.
展开
酒店回复: Dear Joy, Your feedback is greatly appreciated, and we thank you for taking the time to share it online. Our top priority is to ensure that every guest enjoys their time with us; therefore, thank you for mentioning that our team members, especially Shelly, delivered warm hospitality and services to you. However, we regret any instance where we fell short of this goal during your stay, especially in comparison with the area in which we are located. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you for choosing us during your time in Lynchburg, and we hope to see you again soon.Sincerely,Hotel Management
1.0分
情侣出游
展开
Just don’t. That’s right, don’t even ‘think’ about it. Really. Unless you like a smelly room (think 100 sweaty sports bags in steaming hot temperatures), or enjoy wondering if they gave you clean sheets, or if you love thread-bare towels and no soap, then this is the place for you! If you love being recorded every time you enter or leave the hotel and have your ID saved (securely ???) to their database, then this is the place for you! No shears on the window looking directly into the parking lot meant the drapes were closed the duration of our stay. Lots more to say, none of it good.
展开
酒店回复: Dear Angela, We are truly sorry to hear that your stay did not meet expectations and that you experienced concerns regarding amenities and overall comfort. It is also disappointing to know you felt uneasy about privacy and security measures in place. Please know your comments are very important, and we will carefully review them with our team to identify areas where immediate improvements can be made. We appreciate your honesty and the opportunity to learn from this experience. We hope to better serve you next time. Sincerely,Hotel Management
5.0分
其他
展开
Great comfortable sleep!
They have a nice grab and go breakfast, nothing fancy just packaged muffins and coffee in the morning. We did not use the kitchen that was in our room, but it had everything you would need. It was very clean in the hotel. Staff was so kind. Very convenient for where we needed to be for the Location of our overnight.
展开
酒店回复: Dear Jennifer, Thank you for your thoughtful review and for sharing such positive feedback about your stay at Extended Stay America. We are delighted to hear that you enjoyed a comfortable night’s sleep and found our hotel to be clean and well-maintained. It’s wonderful to know that our grab-and-go breakfast, though simple, added convenience to your visit, and that the in-room kitchen met your expectations, even if unused. Most importantly, we appreciate your kind words about our staff, as providing warm and attentive service is always our priority. We are glad our location suited your needs perfectly. We truly appreciate your input and hope to welcome you back in the future.Sincerely,Hotel Management
1.0分
家庭亲子
Just too basic. Bed was a cot not a bed, with a terrible mattress. No lobby, dining area, exercise facility, nothing.
展开
酒店回复: We do apologize that your expectations were not met. Our beds are hotel standard beds that do not require box springs. Our lobby is open from 7am-11pm at the front entrance of the hotel where we do check in and other guest relations. Dining, exercise facilities, pool etc. are not amenities that were offered during the time of booking.
1.0分
其他
展开
This property is run down very bad and in very poor condition. Rocks from the landscaping are all over the place. This location should be at the top of the list for a make over. Our room was very dirty. Only 1 person can use the WiF at a time. I called the front desk and asked for a do not disturb sign and was told it was illegal to put one on the door. Woman was very rude to me. Found hair in the shower that was not ours. There is no pots pans dishes or silverware in the room. They allow pets so good luck. Whole place smelled like a giant enchilada due to all the ahem, cooking going on by the ahem reputable guests. Lots of construction workers sitting in parking lot half the night partying with the music blaring in their trucks. Fan in the bathroom sounded like a jet aircraft taking off. There was never anybody at the front desk, always a sign that said they would be back got tired of waiting twice. Lots of dope smoking going on here. Was worried about my truck getting broke into. Breakfast is coffee, instant oatmeal and fruit bar. Couldn’t pay me enough to EVER stay here again.
展开
酒店回复: Dear James, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
4.0分
其他
展开
The check in lady was great, but the bathroom smelled like cigarette smoke. I did not bring this up to them because it was fine if I kept the door closed and I was only there for 1 night
2.0分
其他
展开
Bad experience - Do not recommend.
Not the best stay. We arrived at 11:10pm at the hotel and the person at the front desk was extremely upset that she we would be there after 11:00pm, even though we called 2 hours earlier to let them know.
The staff was extremely rude. The room was unclean, we found blood on our carpet upon arrival. They never did room service while we were away, and there were people screaming and yelling in the hallway as we were trying to sleep.
I do not recommend this facility whatsoever.
Yes the hotel is cheap but I guess you get what you pay for, literally!
好的
Found the property dated and untidy. Getting towels was limited to 4 hrs per day and staff weren’t friendly.
Disgusting, uncomfortable, and no water
Dirty, hair on towels, no hair dryer, no water even at reception.
Great staff, but building renovation needed!
Shelly and her staff were amazing and very accommodating. The facility itself is old and outdated. Sets on premium real estate, right on the LU Campus, but the building as a whole needs to be renovated.
Just don’t. That’s right, don’t even ‘think’ about it. Really. Unless you like a smelly room (think 100 sweaty sports bags in steaming hot temperatures), or enjoy wondering if they gave you clean sheets, or if you love thread-bare towels and no soap, then this is the place for you! If you love being recorded every time you enter or leave the hotel and have your ID saved (securely ???) to their database, then this is the place for you! No shears on the window looking directly into the parking lot meant the drapes were closed the duration of our stay. Lots more to say, none of it good.
Great comfortable sleep!
They have a nice grab and go breakfast, nothing fancy just packaged muffins and coffee in the morning. We did not use the kitchen that was in our room, but it had everything you would need. It was very clean in the hotel. Staff was so kind. Very convenient for where we needed to be for the Location of our overnight.
Just too basic. Bed was a cot not a bed, with a terrible mattress. No lobby, dining area, exercise facility, nothing.
This property is run down very bad and in very poor condition. Rocks from the landscaping are all over the place. This location should be at the top of the list for a make over. Our room was very dirty. Only 1 person can use the WiF at a time. I called the front desk and asked for a do not disturb sign and was told it was illegal to put one on the door. Woman was very rude to me. Found hair in the shower that was not ours. There is no pots pans dishes or silverware in the room. They allow pets so good luck. Whole place smelled like a giant enchilada due to all the ahem, cooking going on by the ahem reputable guests. Lots of construction workers sitting in parking lot half the night partying with the music blaring in their trucks. Fan in the bathroom sounded like a jet aircraft taking off. There was never anybody at the front desk, always a sign that said they would be back got tired of waiting twice. Lots of dope smoking going on here. Was worried about my truck getting broke into. Breakfast is coffee, instant oatmeal and fruit bar. Couldn’t pay me enough to EVER stay here again.
The check in lady was great, but the bathroom smelled like cigarette smoke. I did not bring this up to them because it was fine if I kept the door closed and I was only there for 1 night
Bad experience - Do not recommend.
Not the best stay. We arrived at 11:10pm at the hotel and the person at the front desk was extremely upset that she we would be there after 11:00pm, even though we called 2 hours earlier to let them know.
The staff was extremely rude. The room was unclean, we found blood on our carpet upon arrival. They never did room service while we were away, and there were people screaming and yelling in the hallway as we were trying to sleep.
I do not recommend this facility whatsoever.
Yes the hotel is cheap but I guess you get what you pay for, literally!