This was a last minute reservations, after Wyndham/rodeway lost reservations for many of us, attending a conference for 5k women. Needless to say, we panicked and made this reservation, expecting a dump. That is NOT what we got. The room was clean, towels were thick and clean. Breakfast was fine. The check-in was weird. I was uncomfortable doing this as the entire room of people listened. That is my only complaint. I wouldn’t hesitate to stay here again.
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酒店回复: Thank you for taking the time to share your experience with us. We appreciate your candid feedback regarding your last-minute reservation during the conference. We understand that unexpected changes can be stressful, and we’re delighted to hear that your stay exceeded your expectations.It’s wonderful to know that you found your room clean and comfortable, and that our breakfast met your needs. We strive to provide a pleasant environment for all our guests, and we’re glad you felt that during your visit.We do apologize for the discomfort you experienced during the check-in process. Your feedback is invaluable, and we will certainly look into ways to enhance the check-in experience to ensure it feels more private and welcoming for our guests.We look forward to welcoming you back in the future!
3.0分
家庭亲子
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We checked in via FaceTime/computer and did not interact with staff. Because it was Liberty Univ. parents weekend we paid $300 for a room that was very simple so I’m sure the price was jacked up. There was no continental breakfast (as per info provided). I paid a similar price at the Hampton Inn in prior years for more amenities.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us during Liberty University's parents weekend. We appreciate your insights, as they are valuable in helping us improve our services.We understand that the check-in process was not what you expected and that you did not have the opportunity for personal interaction with our staff. We strive to create a welcoming environment, and we regret that this aspect was lacking during your visit.Regarding the pricing and amenities, we recognize that special events can lead to increased rates, and we are sorry to hear that you found the room too simple for the price you paid. We also apologize for the absence of a continental breakfast, which we understand can be an important part of the guest experience. Your comparison with your prior stays at other establishments is noted, and we will take this feedback into consideration as we review our offerings.Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.
5.0分
其他
The room was very clean. The mattress was great. Staff very nice. The building presents a nice impression.
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you found your room to be very clean and that you enjoyed the comfort of our mattress. Cleanliness and comfort are top priorities for us, and it’s rewarding to know that we met your expectations.We also appreciate your kind words about our staff. Our team takes pride in providing friendly and attentive service, and it’s great to hear that you felt welcomed during your stay. Furthermore, we are glad that the overall impression of our building resonated with you. We strive to create a pleasant environment for all our guests.Thank you once again for your thoughtful feedback. We hope to have the pleasure of welcoming you back to Econo Lodge Lynchburg in the future.
4.0分
其他
Very close to the Lynchburg Hillcats Stadium. Adequate. Clean. 24 hour remote check in and out.
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酒店回复: Thank you for taking the time to share your experience at Econo Lodge Lynchburg. We’re pleased to hear that you found our location convenient, especially being close to the Lynchburg Hillcats Stadium. It’s great to know that you appreciated the cleanliness of your accommodations and the convenience of our 24-hour remote check-in and check-out service.Your feedback is invaluable to us, and we strive to create a comfortable and accessible environment for all our guests. If there are any specific areas where you think we could enhance your experience further, we would love to hear from you.We hope to welcome you back on your next visit to Lynchburg.
3.0分
其他
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I rated as fair due to lack of real people on site. The staff that I interacted with remotely were very helpful and courteous. This hotel was very close to the Lynchburg Baseball Stadium, which is why I was staying in Lynchburg. The door to lobby was locked when I arrived so I followed instructions to pick up red phone and wait for someone to answer. I tried 3 times and each time got a recorded message that there was no one available at the extension. Finally a person's image popped up on the check in screen, which I could see from the door. I could hear that she was saying something. Then the door lock clicked and I could get inside to actually check in via video screen. The connection was poor and I had difficulty understanding the person. But, it all worked out. Just frustrating at night after 9:00 PM. Also, I requested an accommodation room and was assigned to one, but the only accommodation was one hand bar to use to step into the regular bath tub. No hand hand bar near the toilet. Recommend that more detail be given regarding after 9:00 check-in, and a description of accommodation in handicapped room. Also, I would like to know if anyone is onsite overnight. I've never stayed in a hotel where there was no real person on site to check me in, even after hours. The only options at the free breakfast was carbohydrates, but there was a good selection of breads and cereals.
4.0分
情侣出游
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We stayed here for Liberty University graduation and had a good stay. The only negative comments I have are: We were told check in was at 3:00. No problem with that, but it was about 5:30 and we were out having dinner when someone from the hotel called asking where we were and when we planned on getting to the hotel. Found that a bit odd. When we did check in there was a girl working the counter and she was great. However, it looks like most check in's and check out's are done while using a video conference with someone. The breakfast room is a bit small but the food was good. Lastly, when we did check out it looked like the owner or manager stood around watching everything which was a bit creepy. I you are going to graduation at Liberty I would suggest this hotel. Just book early for the best rates.
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酒店回复: Dear Guest, Thank you for choosing Econo Lodge Lynchburg for your stay during the Liberty University graduation. We appreciate your feedback and are glad that you had a good stay and found our team helpful. We apologize for the inconvenience caused due to the call during your dinner time. We assure you that it was meant to ensure your smooth check-in and not to intrude on your privacy. We understand your concern about the video conferencing during check-ins and check-outs and we'll work on making this process more comfortable for our guests. We're pleased to hear that you enjoyed our breakfast, though we're sorry that the breakfast room seemed a bit small. Your comment about the owner or manager's presence is noted, and we'll ensure a more comfortable environment in the future. Thank you again for recommending us to others attending Liberty's graduation, and we hope to serve you again in the future. Warm Regards, Guest Relations Manager, Econo Lodge Lynchburg.
4.0分
其他
Basic breakfast. Staff was nice. Room was clean
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酒店回复: Thank you for taking the time to share your experience with us. We are glad to hear that you found our staff to be nice and that your room was clean during your stay. Cleanliness and service are top priorities for us, and it's rewarding to know that we met your expectations in these areas.We appreciate your feedback regarding the breakfast offerings. We strive to provide a variety of options for our guests, and your input is invaluable as we look to enhance our breakfast selection.Thank you once again for your review. We hope to welcome you back in the future for an even better stay.
4.0分
其他
Front Desk Staff was remote but friendly.
4.0分
其他
It was a clean decent room for the money.
4.0分
朋友出游
Wasn’t much to choose
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酒店回复: Hi Penny,Thank you for your generous rating. We would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
This was a last minute reservations, after Wyndham/rodeway lost reservations for many of us, attending a conference for 5k women. Needless to say, we panicked and made this reservation, expecting a dump. That is NOT what we got. The room was clean, towels were thick and clean. Breakfast was fine. The check-in was weird. I was uncomfortable doing this as the entire room of people listened. That is my only complaint. I wouldn’t hesitate to stay here again.
We checked in via FaceTime/computer and did not interact with staff. Because it was Liberty Univ. parents weekend we paid $300 for a room that was very simple so I’m sure the price was jacked up. There was no continental breakfast (as per info provided). I paid a similar price at the Hampton Inn in prior years for more amenities.
The room was very clean. The mattress was great. Staff very nice. The building presents a nice impression.
Very close to the Lynchburg Hillcats Stadium. Adequate. Clean. 24 hour remote check in and out.
I rated as fair due to lack of real people on site. The staff that I interacted with remotely were very helpful and courteous. This hotel was very close to the Lynchburg Baseball Stadium, which is why I was staying in Lynchburg. The door to lobby was locked when I arrived so I followed instructions to pick up red phone and wait for someone to answer. I tried 3 times and each time got a recorded message that there was no one available at the extension. Finally a person's image popped up on the check in screen, which I could see from the door. I could hear that she was saying something. Then the door lock clicked and I could get inside to actually check in via video screen. The connection was poor and I had difficulty understanding the person. But, it all worked out. Just frustrating at night after 9:00 PM. Also, I requested an accommodation room and was assigned to one, but the only accommodation was one hand bar to use to step into the regular bath tub. No hand hand bar near the toilet. Recommend that more detail be given regarding after 9:00 check-in, and a description of accommodation in handicapped room. Also, I would like to know if anyone is onsite overnight. I've never stayed in a hotel where there was no real person on site to check me in, even after hours. The only options at the free breakfast was carbohydrates, but there was a good selection of breads and cereals.
We stayed here for Liberty University graduation and had a good stay. The only negative comments I have are: We were told check in was at 3:00. No problem with that, but it was about 5:30 and we were out having dinner when someone from the hotel called asking where we were and when we planned on getting to the hotel. Found that a bit odd. When we did check in there was a girl working the counter and she was great. However, it looks like most check in's and check out's are done while using a video conference with someone. The breakfast room is a bit small but the food was good. Lastly, when we did check out it looked like the owner or manager stood around watching everything which was a bit creepy. I you are going to graduation at Liberty I would suggest this hotel. Just book early for the best rates.
Basic breakfast. Staff was nice. Room was clean
Front Desk Staff was remote but friendly.
It was a clean decent room for the money.
Wasn’t much to choose