酒店回复: We appreciate your feedback. Our hotel is under new management and we are deep cleaning all guest rooms. We hope you will give us another opportunity to serve you.Brian Knopp, General Manager SUPER 8 - Lynchburg
1.0分
家庭亲子
We did not stay. It was too dirty. There was water on the bathroom floor. The carpet was not vacuumed.
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酒店回复: Our SUPER 8 in Lynchburg is under new management, and I would like to apologize for the condition of your room. This is not acceptable. Please contact me on our next visit to Lynchburg, and I will be happy to offer you a Free Upgrade.Brian Knopp, General ManagerSUPER 8 - Lynchburg
1.0分
家庭亲子
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Pro: location. Other than that, this would never be a recommendation. First, we had two keys and only one worked to get in. I went to get the other programmed and she gave me an extra. Now, I had 3 keys and still only one worked. The hotel smelled of Indian food. We were put on the third floor even though the elevator was broken. The hall carpet was filthy and never vacuumed during our two day stay. The same mud/grass was there for both days. The bathroom door was falling apart and held together with red duct tape. The insulation of the door was leaking out the bottom onto the bathroom floor. Because the door was broken, you couldn't close it completely or lock it. The sink lacked a drain stopper. The toilet had a worn wooden seat that you could see the wood through the white. The shelf for towels was missing (holes in wall), and the toilet paper holder was missing the inner roller. The closets and the bed frame was falling apart. They barely have enough bedding to be warm. One bed had two top sheets and the other a sheet and ultra thin blanket. We requested two queens and it looked like two full size beds. The TV didn't work and there was a piece of plywood against the wall. The windows were dirty. The bedside lamp was rusted. The bathroom was lit solely by a very dim mirror. The room smelled musty. The walls of the bathroom were badly scarred and needed redoing. Breakfast was incredibly sparse. If staying in Lynchburg again, this will be the last place I would stay.
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酒店回复: We are in the process of remodeling the hotel and sorry that you were disappointed in your room. We have addressed your concerns and hope you will give us another opportunity to serve you..Brian Knopp, General Manager SUPER 8 - Lynchburg
1.0分
家庭亲子
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We arrive at the hotel, checked in, and went to our room. It had not been cleaned. The beds had been slept in, there was trash out, dirty towels, and the whole room was a mess. We went back to the counter and two other customers were having the same exact problem. They had no clean rooms to offer us so they had just sent us to dirty rooms. There were no apologies. No pleasantries. Just a disinterested employee talking quietly to another employee. We had to ask for a refund and go find another hotel. I still have not received my refund. Not surprised. This was a terrible experience and I would NEVER book a room here again.
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酒店回复: We are sorry that we checked you in to a dirty room. We are under new management and have put procedures in place so this won’t happen again. Your refund should be sent to you directly from *******. We hope you will give us another opportunity to serve you.Brian Knopp, General Manager SUPER 8 - Lynchburg
1.0分
家庭亲子
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Water was nice and hot to shower bed was ok but it was dirty. Tv didn’t work my husband messed with it until he got it working. Fridge was dirty. Killed a bug in the bathroom. The breakfast was terrible we didn’t even take advantage of it there wasn’t much there.
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酒店回复: Our hotel is under new management and we are in the process of deep cleaning all guest rooms. We are also working on expanding our breakfast buffet. We hope you will give us another opportunity to serve you.Brian Knopp, General Manager SUPER 8 - Lynchburg
1.0分
其他
room smelt disgusting, dust on everything, they charged our card 2x after we already paid for our reservation.
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酒店回复: I am happy to report that our SUPER 8 in Lynchburg is under new management. Our goal is to offer clean and comfortable rooms at an affordable price. We are also planning on completing a remodeling this Spring and hope that you will give us another opportunity to serve you.Brian Knopp, General ManagerSUPER 8- Lynchburg
1.0分
家庭亲子
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They apologized at checkin for the condition of the hotel and they said it’s under renovation. I didn’t see any construction/repair work going on. Main room light was not working, insects in room and in bed, and holes in bed sheets. Garbage left in elevator lobby for a day and a half. Dingy smell in room.
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酒店回复: Our hotel is under new management and we are planning for the renovation to begin after the first of the year. We have deep cleaned all guest rooms and made sure that they have the proper amenities. We hope you’ll give us another opportunity to serve you.Brian Knopp, General Manager SUPER 8 - Lynchburg
1.0分
其他
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Ceiling had 4ft. Crack couldn't use volume on tv, or turn it on. In room coffee maker had no coffee, asked front desk for coffee for the room, an they never did. Bathroom had one towel an one facecloth.the breakfast was terrible. The hotel needs a major overhaul. Everything outdated. They didn't even have a blanket on the bed.
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酒店回复: Our hotel is under new management and we are deep cleaning all guest rooms and making sure that they all have the proper amenities. We are planning for a complete remodeling after the first of the year and hope you’ll give us another opportunity to serve you.Brian Knopp, General Manager SUPER 8 - Lynchburg
2.0分
家庭亲子
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The room was filthy. There were spiders on the walls and floor. The toilet kept running and the handle in the sink was very hard to use. This place needs a major upgrade.
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酒店回复: Our hotel is under new management and we are in the process of deep cleaning all guest rooms. We have a remodeling scheduled after the first of the year and hope you will give us another opportunity to serve you.Brian Knopp, General Manager SUPER 8 - Lynchburg
1.0分
家庭亲子
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Dear Management,
I am writing to express my deep disappointment with the condition of the room we were given. The space was dirty, the cabinets were broken, and both the beds smelled and appeared unclean. The room was in such poor condition that we felt it was unsafe and unsanitary to stay.
In fact, the situation was so unacceptable that we chose to leave in the middle of the night and drive home rather than sleep at your motel. This is not the level of cleanliness or care any guest should experience.
I am requesting that you address these issues immediately and review your housekeeping and maintenance standards to ensure no other guest goes through the same experience.
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酒店回复: I am glad to report that our SUPER 8 in Lynchburg, Virginia, is under new management. We have a new General Manager, Maintenance Chief, and Operations Manager. Together, we are working towards a major remodeling which will begin this Spring. We look forward to you seeing the results!Brian Knopp, General ManagerSUPER 8 - Lynchburg
房间很脏，他们根本没打扫，换毛巾还得去大堂，而且到处都是蟑螂（我有视频为证）。早餐除了一个保温瓶里的咖啡和一台苹果汁机之外什么都没有。我明明买了保险！我该怎么投诉？
We did not stay. It was too dirty. There was water on the bathroom floor. The carpet was not vacuumed.
Pro: location. Other than that, this would never be a recommendation. First, we had two keys and only one worked to get in. I went to get the other programmed and she gave me an extra. Now, I had 3 keys and still only one worked. The hotel smelled of Indian food. We were put on the third floor even though the elevator was broken. The hall carpet was filthy and never vacuumed during our two day stay. The same mud/grass was there for both days. The bathroom door was falling apart and held together with red duct tape. The insulation of the door was leaking out the bottom onto the bathroom floor. Because the door was broken, you couldn't close it completely or lock it. The sink lacked a drain stopper. The toilet had a worn wooden seat that you could see the wood through the white. The shelf for towels was missing (holes in wall), and the toilet paper holder was missing the inner roller. The closets and the bed frame was falling apart. They barely have enough bedding to be warm. One bed had two top sheets and the other a sheet and ultra thin blanket. We requested two queens and it looked like two full size beds. The TV didn't work and there was a piece of plywood against the wall. The windows were dirty. The bedside lamp was rusted. The bathroom was lit solely by a very dim mirror. The room smelled musty. The walls of the bathroom were badly scarred and needed redoing. Breakfast was incredibly sparse. If staying in Lynchburg again, this will be the last place I would stay.
We arrive at the hotel, checked in, and went to our room. It had not been cleaned. The beds had been slept in, there was trash out, dirty towels, and the whole room was a mess. We went back to the counter and two other customers were having the same exact problem. They had no clean rooms to offer us so they had just sent us to dirty rooms. There were no apologies. No pleasantries. Just a disinterested employee talking quietly to another employee. We had to ask for a refund and go find another hotel. I still have not received my refund. Not surprised. This was a terrible experience and I would NEVER book a room here again.
Water was nice and hot to shower bed was ok but it was dirty. Tv didn’t work my husband messed with it until he got it working. Fridge was dirty. Killed a bug in the bathroom. The breakfast was terrible we didn’t even take advantage of it there wasn’t much there.
room smelt disgusting, dust on everything, they charged our card 2x after we already paid for our reservation.
They apologized at checkin for the condition of the hotel and they said it’s under renovation. I didn’t see any construction/repair work going on. Main room light was not working, insects in room and in bed, and holes in bed sheets. Garbage left in elevator lobby for a day and a half. Dingy smell in room.
Ceiling had 4ft. Crack couldn't use volume on tv, or turn it on. In room coffee maker had no coffee, asked front desk for coffee for the room, an they never did. Bathroom had one towel an one facecloth.the breakfast was terrible. The hotel needs a major overhaul. Everything outdated. They didn't even have a blanket on the bed.
The room was filthy. There were spiders on the walls and floor. The toilet kept running and the handle in the sink was very hard to use. This place needs a major upgrade.
Dear Management,
I am writing to express my deep disappointment with the condition of the room we were given. The space was dirty, the cabinets were broken, and both the beds smelled and appeared unclean. The room was in such poor condition that we felt it was unsafe and unsanitary to stay.
In fact, the situation was so unacceptable that we chose to leave in the middle of the night and drive home rather than sleep at your motel. This is not the level of cleanliness or care any guest should experience.
I am requesting that you address these issues immediately and review your housekeeping and maintenance standards to ensure no other guest goes through the same experience.