The hotel did not look like it did in the pictures online. Everything looked dirty, the smell was terrible! I asked for a refund and thankfully I was able to find another hotel at the last minute!

Worst hotel experience ever!

When we arrive I told the lady I was checking in under my name and she said nooo we don’t have a reservation for you, I said yes I have the confirmation here, she then told me no again, she acted as if she wasn’t even going to check! She then searched me by my ID and found my reservation….. the Elevator was broken so we had to walk 3 flights to our room, the carpets were absolutely disgusting, the hallways smelt awful. The tv in the room did not work, along with the bathroom light and the light over the bed. We had absolutely no towels in our room. It was such a bad experience to have on the night of our wedding, definitely considering it was $150 for the night 😡

When we entered our room it had a musty smell. The TV did not work because there was no direct tv box. Front desk said they had to wait for another room to check out so they could swap it out. We left for dinner and when we came back we noticed they had not installed it. I went to front desk and they handed me the box so I could install it myself. I was unable due to missing cables. At this point I noticed the door would not latch and the frame around the door was coming apart. I went to front desk so we could change out rooms. Again this other room also smelled musty. Doors on the side of the hotel don't close posing a security threat. The elevators was not working and the stairwells were filthy some stairs even covered with vomit. Management was indifferent to our concerns. Worst experience ever. We even spoke with two other couples that were checking out at the same time and they had just as bad of an experience.

Although the check-in staff was super nice, the facility itself was truly terrible. We ended up checking out and leaving within an hour due to the horrible mold, mildew, rust, and dirt.

We expected better from Super 8

The only nice things about our room were clean linens and a new lighted bathroom mirror. The black microwave door handle was repaired with white epoxy, an outlet plate was missing, the shower curtain was old, the bathroom doorknob was loose, the curtain had a big hole in it, the carpet had a big sticky spot. The hotel elevator was broken and the stairwells were greatly in need of vacuuming. The landscaping out front was full of cigarette butts. The front desk ladies were pleasant but not very available. We were glad to find a place to stay by Liberty University so we could see the footballl game, but we will avoid staying here in the future and caution others.

This place is absolutely disgusting. The owners should be ashamed of themselves. No towels,no toilet paper,smelled awful,bad lighting, the man at the front desk was awful. When we told him about bugs in the room he tried to hand my son a can of bug spray. My ceiling was falling down the floor had weak spots the sink leaked the air condioner was loud. The elevator didnt work and we were on the 3rd floor. This place should be condemned.

Property was very outdated, dirty room, smell, and had roaches. Room did not have nightstands nor lamps, location of the hotel is ideal for visiting family and friends of Liberty University. This can be a great hotel to stay at due to the location. Major renovations is highly and greatly needed.

I had a really bad experience starting at checkout, however I will say that the staff is very friendly and only tried their best. That said, moved rooms due to the first rooms condition and toilet issues. Second room wasn’t very clean as well, the second bed was broken. We didn’t have any towels too. I went to the local Walmart bought sheets, a blanket and towels for our stay and roughed it out. The cherry, I was awaken at 8 AM by Staff attempting to enter the room?? Why?? Don’t worry I asked and they said, “we thought you checked out .”

I packed up and left soon after.

Awful stay at Super 8

This hotel is old, dirty, uncomfortable, with bad customer service. There was a big blood stain on the rug. The room smells like smoke. The bed was uncomfortable and I got a backache from sleeping on it. The bathroom has a filthy bath chair, broken light, outlet hole and broken toilet paper dispenser. No towels or shampoo and nothing was done for us after we requested repeatedly. Breakfast has not much of anything. The gym was awful, 3 out of the 4 machines were broken and the door was busted. To say the least, we won't be coming back.