The first room we got (1st floor) smelled like cigarettes so badly we had to ask for a second room (3rd floor). The 3rd floor stunk like **** but our room was fine. The pool was way over capacity and the water was so filthy you couldn’t see the bottom. Woke up in the middle of the night to the whole room smelling like ****. Had to put a towel under the door to try and stop the stench from creeping in and turn the AC on to try and get some air circulation. Can’t rate breakfast because I doubt we’ll make it there.
5.0分
其他
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Clean room and facility. Staff was friendly and efficient. Parking was easy. Would have liked a wider variety of bagels or donuts and some kind of to go container for easy breakfast on the way to work.
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酒店回复: Thank you for your thoughtful review. We’re delighted to hear that you enjoyed our clean rooms, friendly and efficient staff, and convenient parking. We also appreciate your suggestions regarding breakfast variety and the addition of to-go containers. Feedback like yours helps us improve, and we will certainly share your comments with our team.
1.0分
其他
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Waited 20 minutes for someone to come to the desk to check us in, then our room card didn’t work and had to wait for then again, smoke detector was falling off the ceiling in our room, screamed at at the pool by other guests who left food and trash everywhere, the pool bathroom and the common bathroom was disgusting. We booked a room that had a pull out for a fifth person and when we went to ask for linens we again had to wait and were told he would bring them up and then he didn’t so we went down to get them and they didn’t have any blankets left so they could only offer us sheets.
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酒店回复: Dear Guest: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the challenges you experienced during your stay. The wait at check-in, issues with your room and key cards, and the condition of our common areas are all far below the standards we strive to provide.Your comments have been shared with our management and housekeeping teams so we can address these issues immediately — including ensuring better staffing coverage, maintenance checks, and cleanliness throughout the property.I understand how disappointing this stay must have been, and I apologize that we fell short of your expectations. We value your feedback as it helps us improve, especially as we prepare for upcoming renovations and upgrades to enhance our guest experience.Regards, Devon DalloGeneral Manager
3.0分
其他
Breakfast was pretty poor. Scrambled eggs were very hard and dry. Tiny little coffee/ juice cups annoying
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that our breakfast didn’t meet your expectations. Your comments about the scrambled eggs and cup sizes are very helpful, and we’ll be reviewing them with our kitchen and service teams to improve the experience. We truly appreciate your input and hope you’ll consider giving us another chance to provide a better start to your day next time.
2.0分
情侣出游
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My reviews is a 1 star for this property mostly because Saturday night was the worse night I have ever experienced in a hotel. From 930 pm to 330 am about 15 teenagers were in the hallways, yelling, cussing, opening and slamming doors. Management offered a 20% return of funds. Finally the police came and removed them. They were directly in front of my door. The breakfast was well stocked daily. There is a pool and hot tub. The bed was comfortable as well as the room. The hotel is near food and the highway. The staff is friendly.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the disruptive experience you had during your stay. What you described is certainly not the quiet, comfortable environment we strive to provide for our guests. We regret that the group disturbance affected your night’s rest, and we appreciate your patience while our staff and local authorities worked to resolve the situation.We’re glad to hear you enjoyed the comfort of your room, the breakfast selection, and our friendly staff. Your comments are very helpful as we continue to review our policies and improve how we handle situations like this in the future. We hope you’ll consider giving us another opportunity in the future.Dominic KonjaHotel ManagerComfort Suites Southfield/Detroit
4.0分
情侣出游
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The staff were very nice especially Tiffani at the front desk. Our only complaint was the breakfast room where you serve yourself was very hot. It made the dining area hot too.
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酒店回复: Thank you for sharing your experience! We're so glad to hear that you enjoyed your stay and that Tiffani at the front desk made such a positive impression — we'll be sure to pass along your kind words to her. We appreciate your feedback regarding the temperature in the breakfast area and will look into ways to improve the comfort of that space for our guests. We hope to welcome you back again soon!
4.0分
其他
The room was very clean. Breakfast was tasty and the hot tub and pool very enjoyable.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your clean room, our tasty breakfast, and had a great time relaxing in the hot tub and pool. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
1.0分
其他
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This place has bed bugs!
While the staff was very friendly and the place was very nice looking, we had a terrible time. We had two queen beds. The first night was fine until we woke up and my husband was itching like crazy! We got up and found a bed bug crawling on the bed next to us! Reported it immediately and Tiffani moved us to a room with a king size bed. She apologized and said the manager would come talk to me. No one said a word to us after that. They never offered us a refund or anything. I do not recommend this place and will not return!
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酒店回复: Thank you for your feedback. We're truly sorry to hear about your experience and want to extend our sincere apologies for the inconvenience you and your husband encountered during your stay.Please know that we take all reports of this nature extremely seriously. As soon as the issue was brought to our attention, our team acted quickly to move you to another room and begin the proper protocol, including contacting our professional pest control service to inspect and treat the room as a precaution.We also want to clarify that we did make an attempt to contact you following your report but unfortunately did not receive a response. We understand how important clear communication is in situations like this, and we’re sorry if we fell short in making that connection.Your comfort and safety are always our top priorities, and we truly regret that this incident impacted your stay. We appreciate your feedback as it helps us improve, and we would welcome the opportunity to speak with you directly if you're open to it.Thank you, Devon D.General Manager
2.0分
家庭亲子
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The first room they put us in was very dirty like no one cleaned it. Then the AC also did not work and it was really hot. Then I asked stuff about a different room and they were very rude and made up excuses on why the room was hot and dirty. I then was allowed to look at 3 different rooms and all of them were the same standard except for 1 and the one I stayed in I had to go buy cleaning supplies as well as sheets for the bed because it still was not all the way clean... I don't recommend this hotel at all.
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酒店回复: Dear Guest,We are truly sorry to hear about your recent experience with us. Please accept our sincere apologies for the condition of your first room, the air conditioning issues, and the service you received when requesting assistance. This is far below the standards we aim to provide, and we regret that we did not meet your expectations.Your feedback is very important, and we take it seriously. We are already reviewing the matters you raised with both our housekeeping and front desk teams to ensure these situations are addressed and prevented in the future.We understand how disappointing this must have been for you, and we deeply regret that you felt the need to purchase your own cleaning supplies and linens during your stay. This is not the experience we want for our guests.We appreciate you taking the time to share your concerns, as it gives us the opportunity to improve. Should you consider giving us another chance, we would be committed to providing you with the high standard of service and comfort you rightfully expect.Sincerely,
和欧洲的同事见面，在这里住了一晚。酒店装修得很漂亮，他们还给了我们一些很棒的建议，告诉我们酒店周边有哪些值得去的地方。房间也很干净！
The first room we got (1st floor) smelled like cigarettes so badly we had to ask for a second room (3rd floor). The 3rd floor stunk like **** but our room was fine. The pool was way over capacity and the water was so filthy you couldn’t see the bottom. Woke up in the middle of the night to the whole room smelling like ****. Had to put a towel under the door to try and stop the stench from creeping in and turn the AC on to try and get some air circulation. Can’t rate breakfast because I doubt we’ll make it there.
Clean room and facility. Staff was friendly and efficient. Parking was easy. Would have liked a wider variety of bagels or donuts and some kind of to go container for easy breakfast on the way to work.
Waited 20 minutes for someone to come to the desk to check us in, then our room card didn’t work and had to wait for then again, smoke detector was falling off the ceiling in our room, screamed at at the pool by other guests who left food and trash everywhere, the pool bathroom and the common bathroom was disgusting. We booked a room that had a pull out for a fifth person and when we went to ask for linens we again had to wait and were told he would bring them up and then he didn’t so we went down to get them and they didn’t have any blankets left so they could only offer us sheets.
Breakfast was pretty poor. Scrambled eggs were very hard and dry. Tiny little coffee/ juice cups annoying
My reviews is a 1 star for this property mostly because Saturday night was the worse night I have ever experienced in a hotel. From 930 pm to 330 am about 15 teenagers were in the hallways, yelling, cussing, opening and slamming doors. Management offered a 20% return of funds. Finally the police came and removed them. They were directly in front of my door. The breakfast was well stocked daily. There is a pool and hot tub. The bed was comfortable as well as the room. The hotel is near food and the highway. The staff is friendly.
The staff were very nice especially Tiffani at the front desk. Our only complaint was the breakfast room where you serve yourself was very hot. It made the dining area hot too.
The room was very clean. Breakfast was tasty and the hot tub and pool very enjoyable.
This place has bed bugs!
While the staff was very friendly and the place was very nice looking, we had a terrible time. We had two queen beds. The first night was fine until we woke up and my husband was itching like crazy! We got up and found a bed bug crawling on the bed next to us! Reported it immediately and Tiffani moved us to a room with a king size bed. She apologized and said the manager would come talk to me. No one said a word to us after that. They never offered us a refund or anything. I do not recommend this place and will not return!
The first room they put us in was very dirty like no one cleaned it. Then the AC also did not work and it was really hot. Then I asked stuff about a different room and they were very rude and made up excuses on why the room was hot and dirty. I then was allowed to look at 3 different rooms and all of them were the same standard except for 1 and the one I stayed in I had to go buy cleaning supplies as well as sheets for the bed because it still was not all the way clean... I don't recommend this hotel at all.