酒店回复: Dear Dulce, Thank you for sharing your feedback. We’re very sorry to hear about the issues you encountered with the room’s condition and odor. This is not reflective of our standards, and we are addressing these concerns with our team to ensure improvements are made. We apologize for the lack of kindness you experienced and are taking steps to enhance our customer service. We hope you’ll consider giving us another chance to provide a more pleasant stay in the future. Sincerely,Hotel Management

酒店回复: Dear John, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, including the condition of the room and the breakfast offerings. Your feedback is invaluable as we strive to improve our services and facilities. We are committed to making necessary improvements and enhancing guest satisfaction. We hope you will give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

酒店回复: Dear Thomas, Thank you for staying with us. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We sincerely apologize for not meeting this promise during your stay. We have also noted your feedback regarding breakfast. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. Please reach out to us at the hotel if you have any further queries. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

酒店回复: Dear Kellen, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

酒店回复: Dear Damaris, Thank you for staying with us and sharing your experience. We are sorry for your disappointment with the unpleasant smell, the breakfast, and the service you received from our staff. Please accept our apologies for any frustration and inconvenience this may have caused. We aim to provide the best service, clean accommodation, and excellent customer service so our guests love coming back. We take your feedback seriously and will address it with our team to prevent this from happening again. We appreciate your input and understanding, and we hope you will reconsider staying with us for a better experience. Sincerely,Hotel Management

酒店回复: Dear David, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your concerns are discussed with our housekeeping team to recheck the mentioned area and take action. Also, we understand your disappointment with the breakfast setup and its choices, and the remarks are shared with the concerned individuals. On the other side, it is significant that you were pleased with our staff and found the room spacious. Please allow us to host your next stay and regain your trust and hope you will give us that opportunity.Sincerely,Hotel Management

酒店回复: Dear Linda, Thank you for staying with us. We are glad you had a pleasant stay overall. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced from outside the hotel. We have also noted your comments regarding the breakfast. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

酒店回复: Dear Angelica, We appreciate you for choosing to stay with us at Extended Stay America and taking the time to write a review. It's great to know you had a good stay and enjoyed everything we offer. Please revisit us soon for another flawless experience while you visit the city. Sincerely,Hotel Management