酒店回复: Dear Jane, We apologize you did not experience one of our staff members at his best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Moreover, we apologize for the cleanliness issue with your suite and any oversight in our hotel areas. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
酒店回复: Dear Steve, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Thank you review, Michael. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 3/5 score following your stay. It's also good to hear that your stay was okay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
My sister and I stayed here over the weekend, but we honestly only used the room to sleep, so it wasn’t a huge experience for us. Still, we noticed some things upon walking in. The elevator made us a little nervous, and overall the place felt different than the images online.
They seemed low on toilet paper, cups, and other basics, and there just weren’t a lot of amenities in the room as is. This is not a five-star establishment, but they seem to do the best they can with limited staff and resources.
Would I stay here again? Probably not. But I do appreciate that it was convenient for me at the time and served its purpose for a quick stay.
展开
酒店回复: Dear Mariah,I appreciate you taking the time to share your experience at the Red Roof Inn Southfield. I regret to hear that the elevator and the overall feel of the hotel did not meet your expectations. I also acknowledge your comments regarding the limited amenities and supplies in your room. We strive to provide a comfortable and well-equipped experience for all our guests. Your feedback is valuable and will assist us in improving our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
The staff was nice and helpful. I had a delayed check in because housekeeping was overwhelmed and understaffed. Also for free coffee in morning no cream. The price was good for the room.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Southfield. We appreciate you highlighting our staff's helpfulness and the good room for its value. However, it is unfortunate to learn that the check-in process and the coffee you mentioned didn't meet your expectations.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
Nice hotel
I was giving wrong room and I cancel it. I wanted a kitchen it was whole point of the stay. But room was nice but wasn’t what I wanted.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Southfield. I'm truly sorry to hear about the issue with your room and the cancellation. I understand your frustration, especially since the kitchen was a key factor in your stay. While I'm glad you found the room itself nice, it's disappointing it didn't meet your specific needs. At Red Roof, we strive to fulfill all requests and I regret that we fell short this time. Please accept our apologies for the inconvenience this has caused you. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, MatthewRed Roof Management RediResponse Specialist
2.0分
商务出差
展开
Property was under renovation. Paint fumes, drywall dust in the air, people smoking around side doors.
Upon check in I was asked for a $100 deposit which I refused to pay. I booked through *******, that was not mentioned.
Those with reservations should receive a heads up on the property being renovated; the next day my husband was under going a medical procedure, we both were sneezing and blowing our noses all day.
Bathroom sink faucet was extremely loose. Shower was a trickle.
We won’t stay at this location again.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Southfield. I regret the issues you may have experienced with the possible loose faucet and weak shower. Please know that we are taking your comments seriously and I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
展开
Outside looked okay, but when we settled in room for a couple hours we observed roaches crawling around in the room. So we immediately packed up and left the property.
展开
酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Southfield. I was saddened to read that your experience did not meet your expectations due to the insects you reported. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry and guest safety is one of our top priorities, so I am sorry to hear this was not achieved with you. Rest assured that we take this claim very seriously and have forwarded your feedback to management in an effort to address your concerns. Nonetheless, it's good to hear that the outside of our hotel looked okay.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,SharmaRed Roof Management RediResponse Specialist
4.0分
其他
展开
The Properly Needa To Upgrade Elevation Or At Least Keep Regular Maintenance. THE A/C Didn't Work In My Room And Front Desk Wasn't That Particularly Concerned About It And Didn't Have Any On Staff To Attempt To Fix.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Southfield. I regret to hear that your stay was impacted by the broken air conditioner and that you weren't satisfied with the service. We're aware of the need for upgrades, and we are working to improve our maintenance routines and address guest concerns more effectively. Your comments are important to us as we continue to enhance our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
1.0分
其他
Never Again
There was a cockroach in the bathroom. Had to sleep with all lights on. Very sketchy people in the halls.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Seattle Airport - SEATAC. We are sorry you had a less than satisfactory experience due to the cockroaches you reported and your feelings of unease regarding other guests. This is certainly not the standard we aim for. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we are taking your feedback seriously and will address these concerns immediately with our staff to prevent future occurrences. Thank you for choosing Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,ViktorRed Roof Management RediResponse Specialist
这种行为是不可接受的，让我在该地点感到不受欢迎。我对酒店的客户服务有不好的经历。接待我的那个人是个矮个子，穿着一件又皱又脏的白衬衫，缺乏适当的客户服务技能。这个地方很脏，我们不得不自己打扫房间。他们需要进行评估或立即关闭，也感觉不安全。
房间状况很差，地板上有污渍，弹簧盒一侧有大片红色污渍，灯和插件不起作用，支架上有 1/4 卷卫生纸，没有多余的纸巾，浴缸里积满了灰色的水，浴缸内部有浮渣残留物，窗户被卡住了几英寸，外面没有纱窗。
好的
My sister and I stayed here over the weekend, but we honestly only used the room to sleep, so it wasn’t a huge experience for us. Still, we noticed some things upon walking in. The elevator made us a little nervous, and overall the place felt different than the images online.
They seemed low on toilet paper, cups, and other basics, and there just weren’t a lot of amenities in the room as is. This is not a five-star establishment, but they seem to do the best they can with limited staff and resources.
Would I stay here again? Probably not. But I do appreciate that it was convenient for me at the time and served its purpose for a quick stay.
The staff was nice and helpful. I had a delayed check in because housekeeping was overwhelmed and understaffed. Also for free coffee in morning no cream. The price was good for the room.
Nice hotel
I was giving wrong room and I cancel it. I wanted a kitchen it was whole point of the stay. But room was nice but wasn’t what I wanted.
Property was under renovation. Paint fumes, drywall dust in the air, people smoking around side doors.
Upon check in I was asked for a $100 deposit which I refused to pay. I booked through *******, that was not mentioned.
Those with reservations should receive a heads up on the property being renovated; the next day my husband was under going a medical procedure, we both were sneezing and blowing our noses all day.
Bathroom sink faucet was extremely loose. Shower was a trickle.
We won’t stay at this location again.
Outside looked okay, but when we settled in room for a couple hours we observed roaches crawling around in the room. So we immediately packed up and left the property.
The Properly Needa To Upgrade Elevation Or At Least Keep Regular Maintenance. THE A/C Didn't Work In My Room And Front Desk Wasn't That Particularly Concerned About It And Didn't Have Any On Staff To Attempt To Fix.
Never Again
There was a cockroach in the bathroom. Had to sleep with all lights on. Very sketchy people in the halls.