酒店回复: Dear Jane, We apologize you did not experience one of our staff members at his best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Moreover, we apologize for the cleanliness issue with your suite and any oversight in our hotel areas. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
酒店回复: Dear Steve, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you review, Michael. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 3/5 score following your stay. It's also good to hear that your stay was okay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
3.0分
其他
Didn’t have a kitchen in which I thought it did by the website and they need to put on website that there is a 100$ deposit at time of checking in!!!!’n
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酒店回复: Hello Respected Traveler,We sincerely appreciate you taking the time to share your feedback for the Red Roof Inn Southfield; however, I fear you might have our location confused with another. Your review mentions details about kitchen; however, our records indicate that you booked a Deluxe King Non-Smoking which does not include those features. Should you wish to have these amenities on your next stay please consider selecting a Deluxe King with Kitchenette Non-Smoking. Post stay feedback is very important to Red Roof as is the accuracy of the content provided. We hope we have the opportunity to see you again in the future.Many thanks,JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
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Lots of noise and a burned out pot that should have been replaced so the next doesn’t take the blame other than that it would of been perfect I had some kids above me
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Southfield. It is unfortunate to learn that the possible noise and the situation you may have observed with the pot you mentioned fell short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
No creamer for complementary coffee. Also charges a $100.00 room deposit to be refundable within three to five business days if no damages are present to room.
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酒店回复: Dear Bryant,We regret to hear about the missing coffee creamer and the room deposit process. We understand how frustrating it is when expected amenities are not available. Our goal is to provide a seamless and comfortable stay, and we apologize for falling short. We will address the creamer availability and review our deposit return process to ensure it is as efficient as possible.Management
3.0分
其他
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My sister and I stayed here over the weekend, but we honestly only used the room to sleep, so it wasn’t a huge experience for us. Still, we noticed some things upon walking in. The elevator made us a little nervous, and overall the place felt different than the images online.
They seemed low on toilet paper, cups, and other basics, and there just weren’t a lot of amenities in the room as is. This is not a five-star establishment, but they seem to do the best they can with limited staff and resources.
Would I stay here again? Probably not. But I do appreciate that it was convenient for me at the time and served its purpose for a quick stay.
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酒店回复: Dear Mariah,I appreciate you taking the time to share your experience at the Red Roof Inn Southfield. I regret to hear that the elevator and the overall feel of the hotel did not meet your expectations. I also acknowledge your comments regarding the limited amenities and supplies in your room. We strive to provide a comfortable and well-equipped experience for all our guests. Your feedback is valuable and will assist us in improving our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
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The staff was nice and helpful. I had a delayed check in because housekeeping was overwhelmed and understaffed. Also for free coffee in morning no cream. The price was good for the room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Southfield. We appreciate you highlighting our staff's helpfulness and the good room for its value. However, it is unfortunate to learn that the check-in process and the coffee you mentioned didn't meet your expectations.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
Nice hotel
I was giving wrong room and I cancel it. I wanted a kitchen it was whole point of the stay. But room was nice but wasn’t what I wanted.
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Southfield. I'm truly sorry to hear about the issue with your room and the cancellation. I understand your frustration, especially since the kitchen was a key factor in your stay. While I'm glad you found the room itself nice, it's disappointing it didn't meet your specific needs. At Red Roof, we strive to fulfill all requests and I regret that we fell short this time. Please accept our apologies for the inconvenience this has caused you. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, MatthewRed Roof Management RediResponse Specialist
2.0分
商务出差
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Property was under renovation. Paint fumes, drywall dust in the air, people smoking around side doors.
Upon check in I was asked for a $100 deposit which I refused to pay. I booked through *******, that was not mentioned.
Those with reservations should receive a heads up on the property being renovated; the next day my husband was under going a medical procedure, we both were sneezing and blowing our noses all day.
Bathroom sink faucet was extremely loose. Shower was a trickle.
We won’t stay at this location again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Southfield. I regret the issues you may have experienced with the possible loose faucet and weak shower. Please know that we are taking your comments seriously and I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
这种行为是不可接受的，让我在该地点感到不受欢迎。我对酒店的客户服务有不好的经历。接待我的那个人是个矮个子，穿着一件又皱又脏的白衬衫，缺乏适当的客户服务技能。这个地方很脏，我们不得不自己打扫房间。他们需要进行评估或立即关闭，也感觉不安全。
房间状况很差，地板上有污渍，弹簧盒一侧有大片红色污渍，灯和插件不起作用，支架上有 1/4 卷卫生纸，没有多余的纸巾，浴缸里积满了灰色的水，浴缸内部有浮渣残留物，窗户被卡住了几英寸，外面没有纱窗。
好的
Didn’t have a kitchen in which I thought it did by the website and they need to put on website that there is a 100$ deposit at time of checking in!!!!’n
Lots of noise and a burned out pot that should have been replaced so the next doesn’t take the blame other than that it would of been perfect I had some kids above me
No creamer for complementary coffee. Also charges a $100.00 room deposit to be refundable within three to five business days if no damages are present to room.
My sister and I stayed here over the weekend, but we honestly only used the room to sleep, so it wasn’t a huge experience for us. Still, we noticed some things upon walking in. The elevator made us a little nervous, and overall the place felt different than the images online.
They seemed low on toilet paper, cups, and other basics, and there just weren’t a lot of amenities in the room as is. This is not a five-star establishment, but they seem to do the best they can with limited staff and resources.
Would I stay here again? Probably not. But I do appreciate that it was convenient for me at the time and served its purpose for a quick stay.
The staff was nice and helpful. I had a delayed check in because housekeeping was overwhelmed and understaffed. Also for free coffee in morning no cream. The price was good for the room.
Nice hotel
I was giving wrong room and I cancel it. I wanted a kitchen it was whole point of the stay. But room was nice but wasn’t what I wanted.
Property was under renovation. Paint fumes, drywall dust in the air, people smoking around side doors.
Upon check in I was asked for a $100 deposit which I refused to pay. I booked through *******, that was not mentioned.
Those with reservations should receive a heads up on the property being renovated; the next day my husband was under going a medical procedure, we both were sneezing and blowing our noses all day.
Bathroom sink faucet was extremely loose. Shower was a trickle.
We won’t stay at this location again.