This place is scary to stay at and it is filthy. My room smelled so bad of cigarettes and mildew. The do not provide hair dryers and irons even though it’s provided in the ad online. A worker tried walking into my room and I had to push the door shut. I have filed a formal complaint with the corporate office.
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酒店回复: Dear Jennifer, Thank you for taking the time to share your concerns. Guest safety and comfort are always a priority, and your feedback regarding cleanliness and staff interaction has been shared with the appropriate team members to help ensure all future stays meet our standards. Additionally, please know that hair dryers and irons are available at the front desk upon request. We appreciate you bringing this to our attention and hope for a positive experience on a future visit.Sincerely,Hotel Management
5.0分
其他
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Mike at the front desk is not only friendly but very helpful! Normally where I would have had an issue checking in Mike was understanding and quick to come up with a solution and was able to work with me
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酒店回复: Thank you for the feedback and will let Mike know he did a good Job.
5.0分
其他
Mike at front desk was amazing friendly and very helpful made my stay perfect thanks Mike!
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酒店回复: Dear Kirsten,Thank you for the fantastic review of Extended Stay America. We’re delighted to know your visit was made more enjoyable by the support you received from our front desk team. Providing genuine hospitality is always our goal, and it’s wonderful when that effort makes such a difference in a guest’s stay. We appreciate the opportunity to host you and look forward to offering the same warm service again in the future.Sincerely,Hotel Management
3.0分
其他
I mean it was fine but definitely a little sketchy and the room was a bit damaged and not the cleanest. Lots of people living at there.
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酒店回复: Dear Ellen, Thank you for your honest feedback. We are truly sorry to hear that your experience didn’t meet expectations and regret the issues you encountered with the room’s condition and cleanliness. While we do provide extended stay accommodations that attract a variety of guests, we understand how this may have impacted your stay. Please be assured that your comments are taken seriously, and we are actively working to enhance our facilities and overall guest experience. We appreciate you bringing these matters to our attention and hope you'll consider giving us another opportunity to provide you with a more comfortable and welcoming visit in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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Room condition was extremely poor. Outdated, unclean, and unmaintained. Old furniture and appliances. Overall quality was terrible. Would not stay here again or recommend to anyone..
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酒店回复: Dear Valerie,Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet expectations, and we understand your disappointment. While some aspects of the property may not reflect the standards we strive for, your feedback is important as we continue working on improvements. We genuinely regret the inconvenience and hope you'll consider giving us another opportunity in the future for a more comfortable experience.Sincerely,Hotel Management
1.0分
家庭亲子
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I have had ******* for past 15 years this is my first time doing a review and doing it to let people know your are better off sleeping on your car than this place there where body fluids on the couch and walls there was a burnt coin guessing they used that to smoke something #1 nastiest place
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酒店回复: Dear Elias,Thank you for sharing your experience. We are truly sorry to hear about the condition of your room and the discomfort it caused. While we understand that certain situations may fall short of expectations, what you described is unacceptable and not reflective of the environment we strive to maintain. Please accept our sincere apology for the distress this caused. Your feedback has been shared with our team as we work to address these concerns and improve cleanliness standards. We hope you might consider giving us another opportunity to provide a stay that aligns more closely with the quality and care all guests deserve.Sincerely,Hotel Management
5.0分
其他
Great customer service
Berni was amazing at her job. I really felt welcomed
1.0分
情侣出游
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I paid $150 expecting a decent hotel, but it turned out to be one of the worst stays I’ve ever had.
Everything seemed fine at first—check-in was easy, and the pictures on ******* made the place look much nicer than it really was. But once we got to our room, it went downhill fast. The smoke detector had no batteries, which caused a loud beep every couple of minutes throughout the night. The entire room reeked of cigarette smoke—even the bed had absorbed the smell. To make matters worse, the odor had seeped into the AC unit, so turning it on just pushed more smoke smell around the room. It was so strong it made me nauseous. Definitely not worth the price.
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酒店回复: Dear Randy,We are truly sorry to hear about the disappointing experience you had during your stay. We understand how frustrating it must have been to face these issues, especially when expectations didn’t align with reality. While some situations may be difficult to address immediately, we regret the discomfort you experienced and sincerely apologize. Please know that your concerns have been shared with our team as we work to improve room conditions and overall guest satisfaction. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future to provide the quality and comfort you expected and deserve.Sincerely, Hotel Management
1.0分
商务出差
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Worst place I have ever checked into. 30 minute wait for check-in. Room was FILTH, counters not wiped down, old garbage in trash cans, and stool on toilet seat.
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酒店回复: Dear Terry,We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in checking in. What you described is far from the standard we aim to uphold. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve.Sincerely,Hotel Management
2.0分
其他
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It was clean but it was beat. Stains on the wall, no lampshade, torn seat cushion, more stuff like that. I can handle a shabby room but only if I pay shabby price, but i paid full fare. It's in the tech/business area so i had higher expectations, I can't imagine business travelers tolerating it. Desk clerk was cool and it wasn't dirty but otherwise no good.
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酒店回复: Dear Ted,Thank you for taking the time to share your feedback. We are glad to know you found the room clean and appreciated the service at the front desk. We’re sorry, however, that the overall condition of the accommodations did not align with your expectations. Your comments are important to us and have been shared with our team as we work to enhance our guest experience. We hope you'll consider giving us another try in the future.Sincerely,Hotel Management
NOT recommended
This place is scary to stay at and it is filthy. My room smelled so bad of cigarettes and mildew. The do not provide hair dryers and irons even though it’s provided in the ad online. A worker tried walking into my room and I had to push the door shut. I have filed a formal complaint with the corporate office.
Mike at the front desk is not only friendly but very helpful! Normally where I would have had an issue checking in Mike was understanding and quick to come up with a solution and was able to work with me
Mike at front desk was amazing friendly and very helpful made my stay perfect thanks Mike!
I mean it was fine but definitely a little sketchy and the room was a bit damaged and not the cleanest. Lots of people living at there.
Room condition was extremely poor. Outdated, unclean, and unmaintained. Old furniture and appliances. Overall quality was terrible. Would not stay here again or recommend to anyone..
I have had ******* for past 15 years this is my first time doing a review and doing it to let people know your are better off sleeping on your car than this place there where body fluids on the couch and walls there was a burnt coin guessing they used that to smoke something #1 nastiest place
Great customer service
Berni was amazing at her job. I really felt welcomed
I paid $150 expecting a decent hotel, but it turned out to be one of the worst stays I’ve ever had.
Everything seemed fine at first—check-in was easy, and the pictures on ******* made the place look much nicer than it really was. But once we got to our room, it went downhill fast. The smoke detector had no batteries, which caused a loud beep every couple of minutes throughout the night. The entire room reeked of cigarette smoke—even the bed had absorbed the smell. To make matters worse, the odor had seeped into the AC unit, so turning it on just pushed more smoke smell around the room. It was so strong it made me nauseous. Definitely not worth the price.
Worst place I have ever checked into. 30 minute wait for check-in. Room was FILTH, counters not wiped down, old garbage in trash cans, and stool on toilet seat.
It was clean but it was beat. Stains on the wall, no lampshade, torn seat cushion, more stuff like that. I can handle a shabby room but only if I pay shabby price, but i paid full fare. It's in the tech/business area so i had higher expectations, I can't imagine business travelers tolerating it. Desk clerk was cool and it wasn't dirty but otherwise no good.