酒店回复: Hello Antonio,We appreciate you taking the time to share your feedback with us. If you have any further concerns or comments, please don't hesitate to contact our management team for assistance. Thank you for choosing to stay with us.
5.0分
其他
2 week stay, enjoyed breakfast nearly every day (waffle maker a big plus!). Nice and quiet during stay and room was clean and good service.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Ames. It's wonderful to hear you enjoyed your two-week stay with us, especially the breakfast and waffle maker! We're also pleased that you found the hotel quiet and your room clean, contributing to a pleasant experience.We aim to provide you with an exceptional experience at Red Roof. We look forward to welcoming you back in the future!Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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There was no one at the reception desk when I arrived. Two other people were waiting and said they had tried the phone number posted and had been there several minutes already. The room itself was very dark. The light bulbs were low wattage and there weren't many of them. The floor I was on was the lower floor, half a flight down from the street level. The tub in the bathroom was in poor shape.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ames. We are truly sorry to hear about the experience you encountered during your check-in process. We also apologize for the lighting in the room and the condition of the bathtub. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
3.0分
其他
Shower was dirty pretty rough. Needs redone. Cold air was blowing through poorly insulated windows. Terrible lighting in rooms.
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酒店回复: “Thank you for sharing your feedback. I’m truly sorry to hear that the shower cleanliness, window insulation, and lighting did not meet your expectations. This is not the experience I want for my guests. I have already addressed these issues with my cleaning and maintenance team to ensure they are corrected immediately. I appreciate you bringing this to my attention, and I hope you will consider giving us another chance in the future.”
2.0分
情侣出游
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The first room we were directed to hadn’t been cleaned, so the member of staff promptly apologized and got us a key to a different room. It may have been because of the mix up that this room was less than desirable. There was no place to hang our clothes, the wiring for several of the lights was exposed, etc. There wasn’t a room number on the door, so I think they were renovating it. The most disturbing thing, though, was that there was a mystery portal in the shower, which made me suspect a camera. Creepy.
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酒店回复: Dear Hotel Guest,Thank you for your recent review of your stay at the Red Roof Inn Ames. I am sorry to hear about the issues you experienced during your stay. We strive to ensure every room is ready and comfortable for our guests. I regret to learn that your first room was not cleaned, and the subsequent room had maintenance issues and lacked proper amenities. Please accept our apologies this. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
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The fact that they never asked us if we wanted our room cleaned and serviced which should be standard so we came back to nothing cleaned. Then they tell us it is due to them being worried about being accused of their staff stealing is very concerning. Who do you have working there. Then like every other room had room numbers on the doors like people were living there or something weird was happening. They claimed they were being worked on. I work in the industry and never in my life have i seen that. Seems like a shady location
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酒店回复: Dear KathiThank you for sharing your feedback. We’re truly sorry to hear about your recent experience and appreciate the opportunity to address your concerns.Regarding our housekeeping policy, we apologize if it was not clearly communicated at check-in. For guest comfort and privacy, our team only services rooms upon request, but we’re always happy to provide cleaning or fresh amenities when asked. We understand this may have caused inconvenience and will make sure our staff better explains this policy moving forward.As for the rooms you mentioned, several are currently undergoing maintenance and renovation, which is why temporary signage was in place. We assure you that our property adheres to strict safety and operational standards, and our staff are carefully screened and trained to maintain a secure and welcoming environment.We value your feedback and take it seriously, as it helps us improve. We hope you’ll consider giving us another opportunity to provide you with a better experience in the future.Kind regards,manager Robin
3.0分
家庭亲子
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Aging facility and the bathrooms were very average... no hair dryer. Limited breakfast. Friendly staff to welcome you but you have to ring a bell to have someone come out and help you. That is a trend that needs to stop.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Ames. We are glad that you found our staff friendly. However, please accept our sincerest apologies for the possible state of the facility and the bathroom, hairdryer and the servings for breakfast. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Smaller room. Air conditioner was noisy and could hear something like the ice machine all night long. Did ok in a pinch but would choose differently next time. Price was definitely too much for such a hotel-but it was a game weekend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Ames. Please accept our sincerest apologies for the possible state of the room and air conditioner you may have encountered. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
Motel was fine, room clean and bed comfortable. Apparently someone removed the grate on the air conditioner and defecated inside and replaced the cover
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酒店回复: We would like to express our sincere gratitude to our guests for choosing to stay at our hotel. Thank you for your trust and support.
最初几天都很棒，然而在最后一天，我们想再住一晚，但他们在系统中找不到我们，所以员工说我可以留下来，等他的老板醒来后会过来修。他还告诉我，既然我们在等老板，我就可以通过入住登记留下来。
几个小时过去了，老板还没起床，所以我决定在手机上取消预订，因为系统里根本没显示。我拿了东西，打算去另一家酒店，一个小时后，老板打电话给我，听起来非常无礼，说如果我打算离开，就不应该在退房时间（11）之后还待着。我接着告诉他，他的员工想不通，我们等了他几个小时，所以我最终取消了预订。他仍然继续粗鲁地对我说我没有权利留下来，我告诉他是他的员工让我等着，多待一会儿。
总体来说，清洁度很好，房间也很漂亮，但无论老板是谁，都需要学会如何以尊重的态度说话，或者给员工讲解该做什么和不该做什么。
出色地
2 week stay, enjoyed breakfast nearly every day (waffle maker a big plus!). Nice and quiet during stay and room was clean and good service.
There was no one at the reception desk when I arrived. Two other people were waiting and said they had tried the phone number posted and had been there several minutes already. The room itself was very dark. The light bulbs were low wattage and there weren't many of them. The floor I was on was the lower floor, half a flight down from the street level. The tub in the bathroom was in poor shape.
Shower was dirty pretty rough. Needs redone. Cold air was blowing through poorly insulated windows. Terrible lighting in rooms.
The first room we were directed to hadn’t been cleaned, so the member of staff promptly apologized and got us a key to a different room. It may have been because of the mix up that this room was less than desirable. There was no place to hang our clothes, the wiring for several of the lights was exposed, etc. There wasn’t a room number on the door, so I think they were renovating it. The most disturbing thing, though, was that there was a mystery portal in the shower, which made me suspect a camera. Creepy.
The fact that they never asked us if we wanted our room cleaned and serviced which should be standard so we came back to nothing cleaned. Then they tell us it is due to them being worried about being accused of their staff stealing is very concerning. Who do you have working there. Then like every other room had room numbers on the doors like people were living there or something weird was happening. They claimed they were being worked on. I work in the industry and never in my life have i seen that. Seems like a shady location
Aging facility and the bathrooms were very average... no hair dryer. Limited breakfast. Friendly staff to welcome you but you have to ring a bell to have someone come out and help you. That is a trend that needs to stop.
Smaller room. Air conditioner was noisy and could hear something like the ice machine all night long. Did ok in a pinch but would choose differently next time. Price was definitely too much for such a hotel-but it was a game weekend.
Motel was fine, room clean and bed comfortable. Apparently someone removed the grate on the air conditioner and defecated inside and replaced the cover