Management was friendly recognized me by name and readily responded to any requests or concerns. The property did need some updates. First night stay was very full so room I was in had major water damage that had yet to be repaired and room updates. They needed to come update the cable box so TV could be watched
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酒店回复: Hello Diane,Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated our team's friendly service. Your comments about the room conditions and the need for updates have been noted and will be shared with the appropriate management team. We continuously strive to enhance our guests' experiences, and your insights are invaluable in that process. We hope you consider staying with us again in the future to enjoy any improvements made.
2.0分
其他
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Not clean. Broken ice machine. Bugs in shower tub. Excess hair in bathroom. Thin walls and ceiling.
Nice people but the facilities are in desperate need of updates and care.
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酒店回复: Hello Thomas,We appreciate your feedback and are glad to hear that you found our staff to be nice. We take cleanliness and maintenance seriously and have noted your concerns regarding the facilities. Your comments will be shared with our management team for further review. We thank you for bringing this to our attention, as it helps us improve for future guests. Your experience is important to us, and we wish you safe travels ahead.
4.0分
其他
Mostly Positives!!
Room was spacious and clean. Hallways had a distinct unpleasant smell. Check in was friendly and efficient. We would stay here again.
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酒店回复: Hello Jill, Thank you for your feedback. We're glad to hear you enjoyed the spacious and clean room, as well as the friendly check-in experience. We appreciate your comments regarding the hallways, as we strive to maintain a pleasant atmosphere throughout the hotel. Your willingness to stay with us again is truly valued. We hope to welcome you back for another enjoyable stay in the future.
2.0分
其他
Breakfast was gross. No elevator. Loud hallways. No shampoo or conditioner.
It was one step up from staying in a car.
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酒店回复: Hello Lisa, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments regarding breakfast, hallways, and amenities will be passed on to the respective team for review. We strive to provide a comfortable stay for all our guests, and your input is valuable in helping us make necessary improvements. Please feel free to reach out to management directly with any further concerns.
1.0分
情侣出游
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Check in was ok put a request in to be on first floor. I dont know if they read them or what was too tired to fight about it. The bed was very uncomfortable hard as a rock. The entrance doors aint secure like other hotels. Parking lot could use some help in hence cleaning and up keep. Over all the hotel as a whole could be up dated. Dogs in rooms barking all night. The breakfast was mediocre at best just had sausages and hard biscuits and gravy. No other hot food options.
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酒店回复: Hello Christopher,Thank you for sharing your feedback about your recent stay. We recognize the importance of guest requests and comfort, and your comments will be noted for future improvements. We appreciate your insights regarding the breakfast options and the condition of the parking lot. Your experience is valuable to us as we continuously work towards enhancing our guests' satisfaction. We hope to have the opportunity to provide a better experience for you in the future.
2.0分
其他
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Room was fine, plenty of towels. The AC was set correctly but it didn’t come on all night. Around 8:30am it finally kicked on. Bed was average but not amazing. Breakfast had waffles, biscuits and gravy, and sausage patties, plus other cold stuff.
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酒店回复: Hello Naomi, Thank you for sharing your experience. We're glad to hear you appreciated the room amenities and breakfast options. We take all feedback seriously and will pass on your comments regarding the AC and bed comfort to the relevant teams. Your insights help us improve our services for future guests. We hope to have the opportunity to welcome you back for an even better stay next time.
4.0分
情侣出游
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Spacious room. Comfortable beds. Needed housekeeping to supply a stopper for the bathtub. For some reason, the door key/cards needed to be renewed more than once over the course of five days. Fortunately the manager was always at the desk to take care of the problem. All in all, it was a good place to stay.
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酒店回复: Hello Arland,Thank you for taking the time to share your experience. We're pleased to hear you enjoyed the spacious room and comfortable beds. We appreciate your feedback regarding the bathtub stopper and door key/cards, which will be noted for our team. It's great to know our manager was able to assist promptly during your stay. We hope to welcome you back for another visit in the future.
2.0分
其他
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I was put into a room with a drapery that I could not close. The television had been broken.
I requested a move to another room and got it.
The coffee at breakfast was so strong that I choked on it.
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酒店回复: Hello margaret, Thank you for sharing your experience. We appreciate your feedback regarding the room's drapery and the television, as well as your breakfast coffee. Our team is dedicated to providing a comfortable stay, and we value your input for improvement. We hope to welcome you back in the future for a more pleasant visit that meets your expectations.
1.0分
家庭亲子
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Property is not as pictured. Needs a lot of updating. Our room had broken door and the fire alarm was missing from the ceiling with the cords hanging down. Do not recommend. Have stayed at nicer places for less than I paid to stay there.
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酒店回复: Hello Melissa, Thank you for your feedback regarding your recent stay. We take all guest comments seriously and are continually looking to improve our facilities. Your observations about the room's condition will be shared with the management team for their consideration. We appreciate you taking the time to express your concerns, as they help us enhance our services and standards for future guests.
房间很干净，床也很舒服。唯一不足是出门后房门不会自动上锁，需要用防盗锁才能锁住房间。另外，烟雾探测器也被拆除了。
Management was friendly recognized me by name and readily responded to any requests or concerns. The property did need some updates. First night stay was very full so room I was in had major water damage that had yet to be repaired and room updates. They needed to come update the cable box so TV could be watched
Not clean. Broken ice machine. Bugs in shower tub. Excess hair in bathroom. Thin walls and ceiling.
Nice people but the facilities are in desperate need of updates and care.
Mostly Positives!!
Room was spacious and clean. Hallways had a distinct unpleasant smell. Check in was friendly and efficient. We would stay here again.
Breakfast was gross. No elevator. Loud hallways. No shampoo or conditioner.
It was one step up from staying in a car.
Check in was ok put a request in to be on first floor. I dont know if they read them or what was too tired to fight about it. The bed was very uncomfortable hard as a rock. The entrance doors aint secure like other hotels. Parking lot could use some help in hence cleaning and up keep. Over all the hotel as a whole could be up dated. Dogs in rooms barking all night. The breakfast was mediocre at best just had sausages and hard biscuits and gravy. No other hot food options.
Room was fine, plenty of towels. The AC was set correctly but it didn’t come on all night. Around 8:30am it finally kicked on. Bed was average but not amazing. Breakfast had waffles, biscuits and gravy, and sausage patties, plus other cold stuff.
Spacious room. Comfortable beds. Needed housekeeping to supply a stopper for the bathtub. For some reason, the door key/cards needed to be renewed more than once over the course of five days. Fortunately the manager was always at the desk to take care of the problem. All in all, it was a good place to stay.
I was put into a room with a drapery that I could not close. The television had been broken.
I requested a move to another room and got it.
The coffee at breakfast was so strong that I choked on it.
Property is not as pictured. Needs a lot of updating. Our room had broken door and the fire alarm was missing from the ceiling with the cords hanging down. Do not recommend. Have stayed at nicer places for less than I paid to stay there.