Great location. Close to restaurants. Siwan Jeetun the general manager was a great person to deal with. The room was really clean and comfortable. The facilities were easy to access. The property was clean. The house keeping staff was really nice and friendly
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酒店回复: Dear Wm M, Thank you for highlighting our great location and friendly staff. We are happy to hear you had an awesome experience, and we can't thank you enough for your five-star rating of our hotel. It is always our ambition to give you a one-of-a-kind, memorable stay. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. Your feedback is essential to us, and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards,
1.0分
情侣出游
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They tried to scam me out of 250$ because they claimed we smoked in the room when nobody I was with smokes any kind of substance. The entire hotel smelled like smoked substances anyways but I will definitely not be returning……………………………………..
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酒店回复: Dear 11tysonr, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are sorry that you smelled smoke in our hotel. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking areas, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. Regarding the charges and your concerns, we request that you contact us and ask to speak to the General Manager to further discuss your experience. We are all looking forward to seeing you again!
1.0分
家庭亲子
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Never have I walked into a room and felt like I needed a shower because the room was so dirty, yet I didn't want to use the restroom because it was just as dirty as the rest of the room. Our room smelled, the bedspread had stains, the sheets on both beds had hair. We asked for new sheets but didn't get new bottom sheets. One set of clean sheets were stained from someone having intercourse. The bathroom floor had hair and dirt over them and were sticky. The bathroom did have towels, shampoo & conditioner but no hand soap. The walls in the room had stains as well as a calendar pinned to it. The chair was stained. We cleaned things down with clorex whites and they showed dirt. The tv had a scratch. The door had the basic lock only. We would not recommend!!!
9 / 15
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酒店回复: Hi 466msc, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards, and we apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We will make sure to address the cleanliness issues you noted, and we hope you will allow us another opportunity to impress you should you return to the area.
5.0分
商务出差
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Great place to stay!, Comfy bed, good morning breakfast and the staffs are very friendly. Got there late, was still able to check in. They have big parking space for truck and trailer ! Heads up to drives! Best place to get in and out with big rigs
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酒店回复: Dear r0bustt, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are happy you enjoyed our bed and meal offerings and mentioned we have a friendly staff. We hope to impress you again during your next visit and we thank you for sharing your experience.
5.0分
独自旅行
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Rooms are being renovated and under new management. Breakfast options are better from previous management. Check out the Weekend Breakfast!!! Ask for new rooms on the East Wing! New paints and great staffs work the place. Older staffs were let go when new management took over. I have been staying here for every football games for the past 3 years! Definitely this place is turning around!!!
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酒店回复: Dear siwanj2017, We are excited to learn of your five star experience at our Econo Lodge hotel in Ames. Thank you for sharing your experience and noticing the improvements we've made. We appreciate your loyalty and are glad you enjoyed the upgraded breakfast options. Our team is committed to providing a great stay for all our guests. We hope to welcome you back for future football games to experience more positive changes. Warm regards, Guest Relations Specialist
1.0分
家庭亲子
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I booked my hotel last year at $89 a night, however, I got a phone call a day before arriving and was told my CC was wrong. I re-read my information and it all matched. They have no elevator, towels are nasty, free breakfast ends at 9 AM and the rooms are horrible. Broken window, the AC is so loud, no toiletries, no coffee maker, blow dryer does not work - just for show on the wall. no iron, the bed is not a pillow top, the pillows are flat as pancakes, no carpet on the floor and it was so nasty to walk on. Not to mention the Refrige did not work and the list goes on. I understand George Strait was in town but I should not have to be overcharged for a room that is a complete lie online and you show $89 a night for a King and I paid $289 not including tax. Outdated hotel that really should stay at the rates, not overcharge people who will never come back to Ames, IA.
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酒店回复: Dear I9951UIjenniferg, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Your voice is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again someday and to transform your opinion of our hotel and service.
房间很干净，床也很舒服。唯一不足是出门后房门不会自动上锁，需要用防盗锁才能锁住房间。另外，烟雾探测器也被拆除了。
Great location. Close to restaurants. Siwan Jeetun the general manager was a great person to deal with. The room was really clean and comfortable. The facilities were easy to access. The property was clean. The house keeping staff was really nice and friendly
They tried to scam me out of 250$ because they claimed we smoked in the room when nobody I was with smokes any kind of substance. The entire hotel smelled like smoked substances anyways but I will definitely not be returning……………………………………..
Never have I walked into a room and felt like I needed a shower because the room was so dirty, yet I didn't want to use the restroom because it was just as dirty as the rest of the room. Our room smelled, the bedspread had stains, the sheets on both beds had hair. We asked for new sheets but didn't get new bottom sheets. One set of clean sheets were stained from someone having intercourse. The bathroom floor had hair and dirt over them and were sticky. The bathroom did have towels, shampoo & conditioner but no hand soap. The walls in the room had stains as well as a calendar pinned to it. The chair was stained. We cleaned things down with clorex whites and they showed dirt. The tv had a scratch. The door had the basic lock only. We would not recommend!!!
Great place to stay!, Comfy bed, good morning breakfast and the staffs are very friendly. Got there late, was still able to check in. They have big parking space for truck and trailer ! Heads up to drives! Best place to get in and out with big rigs
Rooms are being renovated and under new management. Breakfast options are better from previous management. Check out the Weekend Breakfast!!! Ask for new rooms on the East Wing! New paints and great staffs work the place. Older staffs were let go when new management took over. I have been staying here for every football games for the past 3 years! Definitely this place is turning around!!!
I booked my hotel last year at $89 a night, however, I got a phone call a day before arriving and was told my CC was wrong. I re-read my information and it all matched. They have no elevator, towels are nasty, free breakfast ends at 9 AM and the rooms are horrible. Broken window, the AC is so loud, no toiletries, no coffee maker, blow dryer does not work - just for show on the wall. no iron, the bed is not a pillow top, the pillows are flat as pancakes, no carpet on the floor and it was so nasty to walk on. Not to mention the Refrige did not work and the list goes on. I understand George Strait was in town but I should not have to be overcharged for a room that is a complete lie online and you show $89 a night for a King and I paid $289 not including tax. Outdated hotel that really should stay at the rates, not overcharge people who will never come back to Ames, IA.