酒店回复: Dear Guest, Thank you for sharing your review. We sincerely apologize for the experience you encountered. Your insights have been noted and will be communicated to the appropriate team. We value your understanding and hope to have the opportunity to welcome you back in the future, so we can provide you with the exemplary experience you rightfully deserve.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to share your review. We sincerely apologize for not meeting your expectations during your stay and regret any inconvenience this may have caused. Your feedback is invaluable, and we will ensure it is addressed appropriately. We hope you will consider returning, allowing us the opportunity to provide you with the outstanding experience you deserve.Sincerely,Hotel Management
2.0分
其他
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Employee working check in was very friendly. The hotel has a freeway on one side and the other side has an emergency blue phone that made announcements all night long every few minutes. The blue phone was louder than the wall A/C. I walked next door to get some drinks at the gas station and there were a lot of homeless people next to the hotel side entrance and up and down the street. The hotel is pet friendly so the elevator, and room, had very strong smells of dogs. The elevator smelled like a litter box.
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酒店回复: Dear Chris, We are sorry to hear your stay was impacted by noise and unpleasant smell, as we understand how important a restful visit is. Your concerns regarding the surrounding environment have been shared with the proper teams to help improve the experience for future guests. It is encouraging to know our front desk associate made a positive impression, and we appreciate you highlighting that. Cleanliness and guest comfort remain priorities, and your feedback is valuable in guiding our efforts. We thank you for bringing this to our attention and hope to provide a more pleasant stay next time.Sincerely,Hotel Management
1.0分
其他
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This place is a dump
Worst stay this place was dump took three hours to check in due to rooms not being cleaned and ready stay waiting in the parking lot in almost 90 degrees and after finally checking in and going to room it was still dirty the floor was sticky dust build up on the lamps musty smell a dirty spatula in between the counter and fridge old appliances horrible breakfast no pool or gym facilities people ding dong ditching the people staying on upper floor had no respect a police recording device that was monitoring the abandoned building next door went off in the middle of the night the only good thing was we were only staying one night of the 12 year doing the event we attended this had to be top 2 the worst hotels
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酒店回复: Dear Tim, Thank you for taking the time to provide such detailed feedback. We are truly sorry to hear about the challenges you faced, from the long wait during check-in to the condition of the room and the overall environment. Concerns about cleanliness and amenities are especially disappointing to learn about, as we want every guest to feel comfortable. Your perspective is important to us and will be shared with our team. We regret your experience was not more positive and hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
1.0分
其他
The ac was not working after them checking in multiple times and got a different room after a few hours finally
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酒店回复: Dear Jonathan, Thank you for sharing your experience with us. We are very sorry to learn about the difficulty you faced with the cooling system and the time it took to resolve the matter. We understand how important a comfortable environment is, and it is disappointing to know that your arrival was affected in this way. Your feedback will be shared with our team to ensure more timely solutions. We truly appreciate your patience and hope you might allow us the chance to provide a smoother and more enjoyable visit in the future.Sincerely,Hotel Management
3.0分
其他
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Was annoyed that i had to walk to the front of the building everytime to get to my room because the card reader at the side of the building wouldn't read my card. It was way to hot to be walking the extra steps around the building
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酒店回复: Dear Natasha, Thank you for sharing your experience with us. We’re pleased to know parts of your visit were enjoyable, though we truly regret the frustration you faced with the access point. Especially in warmer weather, we understand how inconvenient that must have felt. Your comments are very meaningful, and we appreciate you taking the time to bring this to our attention. We look forward to welcoming you back on a future stay and providing a smoother and more comfortable experience from the moment you arrive.Sincerely,Hotel Management
2.0分
其他
It was a complete joke .. said breakfast and wasn’t nothing at all I asked if would be got breakfast and they said yes
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酒店回复: Dear Dmarcus, Thank you for sharing your experience with us. We regret to hear that your visit did not align with your expectations, particularly regarding the morning offerings. We understand how important it is to have clear communication and consistency during a stay, and we are truly sorry this was not reflected during your time with us. Your feedback is very important, and we will use it to make improvements. We hope to have the chance to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
2.0分
其他
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Musky Wet Mildew Smell
This hotel was so gross. Right when I walked in there was a slap in the face smell of musky wet mildew. It seemed so stale in my room like no one really stayed in there. The remote on the tv barely worked as well. I had to press and hold the button I wanted until it worked. Took about 20 minutes to flip through 10 channels. Will never stay here again.
很棒的酒店，地理位置也很好。客户服务非常到位，为我提供了所需的厨具和洗发水。房间很干净，还有带冰箱和微波炉的厨房。肯定会再次预订。
我写这封信是为了表达我最近在你们位于萨克拉门托罗斯维尔的门店遭遇的深深失望。我预订了5月16日和17日的门店，因为我们来这里参加我儿子的网球锦标赛。
我们于5月16日晚上9:15左右到达，但我忘记带实体驾照了。我通过DMV授权的应用程序出示了电子版驾照和电子版驾照，但你们的前台工作人员拒绝为我们办理入住手续。尽管我解释了我们的情况，但他们并没有提供任何帮助。
我们已经开了200多英里，出于绝望，我们甚至去了罗斯维尔警察局寻求帮助。最终，我们别无选择，只能再开200英里回家，只为取回实体身份证。我11岁的儿子不得不在车里度过了一夜，经历了这段令人精疲力竭和痛苦的煎熬。
第二天，我去了附近的几家酒店，所有酒店都确认在类似情况下，他们会接受电子版或电子版身份证。这引发了人们的担忧，即这项严格的政策是否仅限于 Extended Stay America 酒店，还是仅仅是前台的判断失误。
我理解身份验证的重要性，但这种情况需要基本的同理心和判断力。我们并非安全威胁——我们是一个需要帮助的家庭。我请求贵公司的领导团队审查此案，并澄清这是否符合贵公司的价值观和政策。
我通过*******订了一间房，花了125美元。到达贵酒店时，前台有个保安，他没能调出我的预订单，于是我又直接向酒店支付了104美元。保安向我保证会拿到我的*******积分。结果却没有。*******一直都挺好用的，这是我第二次因为酒店不知道如何把我的预订从贵酒店直接转到他们那里而被重复收费了。反正直接去他们那里付的钱也少，如果真要处理这个问题，我就干脆不再用*******了。
酒店又旧又脏。收了我100美元的押金，却一直没退。我入住了7天，第二次入住时就因为酒店环境不好而退房了。一分价钱一分货。
Employee working check in was very friendly. The hotel has a freeway on one side and the other side has an emergency blue phone that made announcements all night long every few minutes. The blue phone was louder than the wall A/C. I walked next door to get some drinks at the gas station and there were a lot of homeless people next to the hotel side entrance and up and down the street. The hotel is pet friendly so the elevator, and room, had very strong smells of dogs. The elevator smelled like a litter box.
This place is a dump
Worst stay this place was dump took three hours to check in due to rooms not being cleaned and ready stay waiting in the parking lot in almost 90 degrees and after finally checking in and going to room it was still dirty the floor was sticky dust build up on the lamps musty smell a dirty spatula in between the counter and fridge old appliances horrible breakfast no pool or gym facilities people ding dong ditching the people staying on upper floor had no respect a police recording device that was monitoring the abandoned building next door went off in the middle of the night the only good thing was we were only staying one night of the 12 year doing the event we attended this had to be top 2 the worst hotels
The ac was not working after them checking in multiple times and got a different room after a few hours finally
Was annoyed that i had to walk to the front of the building everytime to get to my room because the card reader at the side of the building wouldn't read my card. It was way to hot to be walking the extra steps around the building
It was a complete joke .. said breakfast and wasn’t nothing at all I asked if would be got breakfast and they said yes
Musky Wet Mildew Smell
This hotel was so gross. Right when I walked in there was a slap in the face smell of musky wet mildew. It seemed so stale in my room like no one really stayed in there. The remote on the tv barely worked as well. I had to press and hold the button I wanted until it worked. Took about 20 minutes to flip through 10 channels. Will never stay here again.