酒店回复: Thank you for taking the time to share your feedback of your recent stay here with us at the Grandstay Hotel. We're glad to hear you appreciated the space and layout of your suite, but we’re truly sorry that several issues impacted your comfort during your stay.We apologize for the uneven air conditioning in the bedrooms and for the sticky floors. Your comments have been shared with our housekeeping and maintenance teams.We're also sorry to hear that noise from neighboring rooms disrupted your rest. We understand how important a quiet and restful environment is, especially when someone in your group is not feeling well. While some building structures can present challenges with soundproofing, we’re looking into solutions to minimize noise disturbances for our guests.We truly appreciate your honest feedback—it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide a more comfortable and restful stay in the future.

酒店回复: Thank you for taking the time to share your experience of your recent stay here at the GrandStay Hotel. While we’re glad to hear that your room was satisfactory, we regret to know that other aspects of your stay left you feeling frustrated.Your comfort and convenience is of the utmost importance to us, and we regret that we fell short of your expectations. What you experienced are not reflective of the high standards we aim to uphold. Us at the hotel, we always goal to provide a positive overall experience.We thank you again for your feedback and sincerely hope you will consider giving us another opportunity in the future to provide a smoother and more enjoyable experience.

酒店回复: Thank you for taking the time to share your experience of your recent here at GrandStay Hotel. We're so pleased to hear your appreciation to our staff, location and facility. However we sincerely apologize for the inconvenience for the hot tub being out of order. We appreciate your patience as we complete necessary maintenance to keep our amenities in top condition. Ongoing improvements are part of our commitment to providing a better experience for all our guests.We hope to welcome you back in the future and thank you again for your valuable feedback.

酒店回复: Thank you for taking the time to share your feedback of your recent stay here with us at the Grandstay Hotel. We're truly sorry to hear that the condition of the property did not meet your expectations. We understand how important a well-maintained and clean environment is to our guests, and we sincerely apologize for the worn furnishings and carpets you encountered. Your comments help guide our efforts to improve our facility, and we’re grateful for your honesty.That said, we’re glad you appreciated the spacious rooms and our convenient location—both are qualities we’re proud of, and we're committed to ensuring the rest of the guest experience matches that potential.We hope to have the opportunity to welcome you back in the future and provide a stay that reflects the quality you deserve.

酒店回复: Thank you for taking the time to share your feedback of your recent stay here with us at the Grandstay Hotel. We are sorry that your experience did not fully meet your expectations. We're very sorry to hear that several aspects of your stay did not meet expectations. Please accept our sincere apologies for the inconvenience and discomfort this caused.Your feedback has been shared with our maintenance and housekeeping teams so that the issues can be promptly addressed. We’re also reviewing our breakfast procedures to ensure items are replenished regularly and maintained with care.Ongoing improvements are underway throughout the property, and your comments help guide us in the right direction. We truly appreciate your honesty and hope you’ll consider giving us another chance in the future to provide a much better experience.

酒店回复: Thank you for taking the time to share your feedback of your recent stay here at Grandstay Hotel. We're happy to hear that you found the room very clean, the beds and pillows comfortable, and that you enjoyed a satisfying breakfast.We appreciate your honest note about the property's condition. While some areas may show their age, we're continually working on improvements to enhance the guest experience.It means a lot to us that you would choose to stay with us again—we look forward to welcoming you back!

酒店回复: Thank you for taking the time to share your feedback of your recent stay here with us at the Grandstay Hotel. We’re so glad to hear you enjoyed the spacious lobby area—it’s great to know it provided a comfortable place for families to relax and spend time together.However, we do apologize for the condition of the room upon arrival, especially the floor not being vacuumed. I'm glad our team was able to quickly accommodate your request, but we understand first impressions matter and will be reinforcing our housekeeping standards to ensure this doesn’t happen again.We appreciate your honest comments and hope to welcome you back for an even better and more positive experience next time.

酒店回复: Thank you for taking the time to share your feedback of your recent stay here with us at the Grandstay Hotel. We're glad to hear that your overall stay was okay, but we sincerely apologize for the issues you encountered in the rooms. It's important to us that every room is thoroughly cleaned and fully functional, and we're sorry that we missed the mark. We've shared your comments with our housekeeping and maintenance teams to ensure these concerns are addressed promptly. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless and comfortable stay.

酒店回复: Thank you for taking the time to share your feedback from your recent stay here at the GrandStay Hotel. We appreciate your kind words about our staff. It's important to us that all guests feel respected and heard, and we're glad our team was able to assist you with understanding and professionalism.However we sincerely apologize about the condition of the room did not meet your expectations. This is certainly not the experience we aim to provide. Please know that your comments have been shared with our management and housekeeping teams, and improvements are actively underway to ensure better upkeep of our rooms and facilities.We hope you'll consider giving us another opportunity in the future to provide the comfortable, well-maintained stay you deserve.