酒店回复: Hello Violet,Thank you for taking the time to share your experience. We appreciate your feedback regarding the room situation and the building's condition. Your comments are valuable as they help us understand our guests' perspectives better. We strive to provide a pleasant stay for all our guests, and I'm sorry to hear that your expectations were not met during your visit. Your concerns will be forwarded to the appropriate team for review as we continue enhancing our guest experience.
酒店回复: Hello Misti, Thank you for sharing your feedback regarding your recent stay. We take all comments seriously and appreciate your observations about cleanliness and maintenance. Your insights will be valuable in our ongoing efforts to improve the overall guest experience. We're devoted to ensuring all areas of the property meet the highest standards. We hope you allow us another opportunity in the future to showcase our commitment to excellence and provide you with a more pleasant stay.
酒店回复: Hello Nicole,Thank you for sharing your feedback. We're glad to hear you enjoyed the convenient location and found our staff friendly and helpful during your stay. Your comments about housekeeping and breakfast options will be noted for future improvements. We appreciate your insights on the property upgrades, as it helps us enhance our guest experience. We hope you had a great time exploring Colorado, and thank you for your review.
酒店回复: Hello Justin,Thank you for your feedback regarding your recent stay. We appreciate your insights and understand the importance of a comfortable environment, especially during events like the Red Rocks concert. Our team continually reviews guest experiences to ensure all necessary amenities are accessible and functional. Your comments will help us improve where possible for future guests. We hope you enjoyed the concert regardless and wish you the best on your future travels.
4.0分
其他
原文
翻译提供方：Google
房间和设施都很干净。办理入住的接待员态度冷淡，不友好。床很不舒服。我们睡得不好。
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酒店回复: Hello Genie,Thank you for your feedback about your recent stay. We're pleased to hear you found the room and facilities clean. We take guest service seriously and your comments about the receptionist will be shared with the team for improvement. Regarding the comfort of the beds, we appreciate your insights and will consider them for future enhancements, as guest comfort is a priority for us. We hope you'll consider staying with us again in the future.
4.0分
情侣出游
原文
翻译提供方：Google
在我离开住宿后，经理没有满足我几个小时的行李寄存请求。
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酒店回复: Hello Enrique,Lamentamos que no haya recibido la atención que esperaba respecto al almacenamiento de su equipaje. Apreciamos su feedback y tomaremos en cuenta sus comentarios para mejorar nuestro servicio. Si desea abordar este tema con la gerencia, le sugerimos que se comunique directamente con ellos para discutir su experiencia. Esperamos que considere volver en el futuro.
3.0分
情侣出游
原文
翻译提供方：Google
设施看上去无人照管，晚上噪音很大，早餐也无人照顾。
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酒店回复: Hello gabriela,Agradecemos tu comentario sobre tu reciente estancia. Lamentamos que las instalaciones no cumplieran con tus expectativas y que el ruido nocturno haya afectado tu experiencia. Tomamos en cuenta tus observaciones acerca del desayuno para mejorar nuestro servicio. Esperamos que en tu próxima visita puedas disfrutar de una estancia más placentera.
1.0分
家庭亲子
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Not the worst place ive stayed, however the elevator was very sketchy the buttons did not light up and the panel was loose it also opened super slow and made lots of noises sounding like it was strained. Halls needed a coat of paint and some cleaning. Room itself was not bad. Only real light was in the bathroom rest of the room was one single lamp. Then ac creeked all night and the pillows are flat after a hour.
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酒店回复: Hello james,Thank you for your feedback. We appreciate you sharing your thoughts on the elevator and room conditions, as these details help us understand areas for improvement. We're glad to hear you found the room itself satisfactory, but we will definitely take your observations into consideration. Your experience matters to us, and we hope your next stay will offer a more pleasant experience overall.
房间很大。第一晚入住晚了，房间里有烟味。第二天早上向前台反映后，他们给我换了一个非常干净、没有烟味的房间。服务很好！
我去办理入住，却被告知无法入住，因为他们不接受电子身份证件，而且我也没有收到退款。
大楼很旧，需要维修。入住时，他们给我们安排了一间刚退房的房间，或者安排了别人还在入住的房间。我们回到前台后，他们立即给我们安排了一间新房间。走廊的灯光透过门缝透进来，当时已经很晚了，我们又累又累！本来可以的！
由于设施不干净，环境令人不快，我们不想吃早餐。物业管理似乎对大楼的美观和清洁毫不在意。电梯看起来像是坑式的，以前是房间，因为金属门还在。走廊里的地毯满是污渍和污垢。浴室天花板上的油漆溅到了墙边，显然没人在意它的外观。
优点是，如果你要看演出，这家酒店离红岩很近；如果你要去科罗拉多州的各个地方，这家酒店位置也很好。酒店里没有虫子，而且相当安静。工作人员很友好。入住和退房都很方便！酒店可以进行一些升级改造，比如在走廊铺上新地毯。我不得不额外要了毛巾。我住在那里的时候，好像客房服务一次都没来过。欧陆式早餐很简单。就价格而言，酒店还不错。
没有空调，因为没有插电，而且是欧式插头。很明显他们偷工减料，经营得勉强维持生意。我们住在那里是为了看红岩音乐会，这是最便宜的选择，但我住过40美元带空调的汽车旅馆。
房间和设施都很干净。办理入住的接待员态度冷淡，不友好。床很不舒服。我们睡得不好。
在我离开住宿后，经理没有满足我几个小时的行李寄存请求。
设施看上去无人照管，晚上噪音很大，早餐也无人照顾。
Not the worst place ive stayed, however the elevator was very sketchy the buttons did not light up and the panel was loose it also opened super slow and made lots of noises sounding like it was strained. Halls needed a coat of paint and some cleaning. Room itself was not bad. Only real light was in the bathroom rest of the room was one single lamp. Then ac creeked all night and the pillows are flat after a hour.