酒店回复: Dear Susan, We apologize for any inconvenience you experienced during your stay. Our goal is to provide a comfortable and well-maintained environment, and we regret that we fell short. While we offer kitchen items upon request to ensure cleanliness, we understand how this may have been an inconvenience. Your concerns regarding bedding and overall comfort have been noted for review. We appreciate your input and hope to provide you with a better experience in the future. Sincerely,Hotel Management
酒店回复: Dear Susan, We sincerely apologize for the issues you experienced during your stay. We take cleanliness and comfort very seriously and are disappointed that we did not meet your expectations. Your comments will be shared with our team to address the concerns raised. We appreciate your feedback and hope that you will consider giving us another chance to provide a more enjoyable experience in the future. Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方:Google
低于平均水平。房间需要翻新和彻底清洁。
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酒店回复: Dear Guest, We apologize for not meeting your expectations during your stay. We take your concerns seriously and will address the areas you mentioned, including updating the room and ensuring a more thorough cleaning. Our team is committed to providing a comfortable and pleasant experience for all guests, and your comments are valuable in helping us improve. We hope to have the opportunity to welcome you back in the future to experience the improvements we are making to our property.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方:Google
100/100
5.0分
其他
原文
翻译提供方:Google
干净,入住很方便。
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酒店回复: Dear Guest, We want to thank you for choosing to stay with us at Extended Stay America. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be completely spotless and that you loved your check-in experience. It would be an honor to host you again whenever your travels bring you back our way. Have a wonderful day, and travel safely.Sincerely,Hotel Management
好,好,好,好,好
当没有其他地方可住时,这里可以作为一日住宿的好去处。该地区近一周前遭遇了一场暴风雪,停车场和人行道上的积雪需要清理。停车位不足,在酒店周围散步非常不安全,即使是从车里走到前门也一样。房间设施简单,还可以。
不要待太久
房间闻起来很奇怪。淋浴器工作不正常。门关不上,有些门甚至关不上,而且只有两三个插座可用
连买卫生纸之类的基本用品都这么麻烦。以后再也不住这里了。漏水让整个房间都散发着霉味。
停车场里有垃圾。餐具和碗碟需要提前预约。房间里没有咖啡。没有地毯/廉价的旧毯子……床很不舒服。枕头摸起来像水泥一样。
这家酒店太破旧了,即使我已经付了房费,我们还是离开了,换到了同城的汉普顿套房酒店。虽然价格不菲,但我不会在这家酒店睡觉——我会整晚担心臭虫。
低于平均水平。房间需要翻新和彻底清洁。
100/100
干净,入住很方便。
令人愉快的。