Thought the food was just okay but the Woman in charge of dining really cares about her job!
Property was comfortable
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酒店回复: Dear Glenn,Thank you for sharing your experience at Comfort Suites Kansas City. We’re glad to hear you found the property comfortable and appreciated the dedication of our dining team member. Your feedback about the food is valuable, and we’ll review it to ensure we continue improving.We appreciate your time and hope to welcome you back for an even better stay.Warm regards,Guest Experience TeamComfort Inn & Suites Kansas City
3.0分
家庭亲子
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We were passing through town so location wasn't that important. Having just come from a different Comfort Inn and Suites I had high expectations, but was disappointed with how run down this hotel was in comparison. There was only one person working front desk. I believe there was some sort of incident prior to our arrival. It took about 10 minutes before someone came to help with check in. The room had plenty of space and bathroom was clean. TV didn't work. The hallways could use a vacuum.
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酒店回复: Dear Choua,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations, especially after staying at another Comfort Inn & Suites. We understand how important consistency is, and we regret that we fell short in comparison.We apologize for the delay during check-in and any inconvenience caused by the condition of the property and the non-functional TV. Your comments about the hallways and overall upkeep have been noted and will be shared with our team to ensure improvements are made.On a positive note, we’re glad to hear you found the room spacious and the bathroom clean. We truly appreciate your feedback—it helps us identify areas where we can do better.We hope to have the opportunity to welcome you back and provide a more seamless and comfortable experience.Warm regards,Guest Experience TeamComfort Inn & Suites Kansas City
3.0分
其他
It was okay, I would have liked different options for breakfast, place needs some updating .
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酒店回复: Dear Carmen,Thank you for sharing your experience with us. We appreciate your honest feedback and are sorry to hear that breakfast options and the overall condition of the property did not meet your expectations. Your comments are valuable and have been shared with our team as we work on improving both variety and updating our facilities.We’re glad you gave us the opportunity to host you and hope to welcome you back in the future for a more enjoyable stay.Warm regards,Guest Experience TeamComfort Inn & Suites Kansas City
1.0分
其他
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Very dirty. I had to ask them to come clean the room when we got there because they hadn’t vacuumed or anything there was people’s food from the last day inside. Staff is really nice though.
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酒店回复: Dear Victoria,Thank you for sharing your experience with us. I’m truly sorry to hear that your room was not properly cleaned upon arrival — that’s certainly not the standard we aim to uphold, and I sincerely apologize for the inconvenience.We appreciate you bringing this to our attention during your stay and are glad to hear our staff responded kindly and professionally. Your feedback regarding cleanliness has been shared with our housekeeping team to ensure this issue is addressed and prevented moving forward.Thank you again for your honesty. We hope to have the opportunity to provide you with a much-improved experience in the future.Warm regards,Guest Experience TeamComfort Inn & Suites Kansas City
1.0分
情侣出游
The hallways were filled with cigarette smoke. Our room was falling apart and dirty. The bathroom mirror was stapled together.
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酒店回复: Dear Kayla,Thank you for sharing your feedback. We're very sorry to hear about the concerns you experienced during your stay. Please accept our sincere apologies for the discomfort caused.Our property is 100% smoke-free, and we take reports of smoke odors very seriously. We’ve addressed this with our team to ensure that all areas remain compliant and comfortable for our guests. Additionally, the condition of your room. We’ve escalated this to our maintenance team for immediate attention.We truly value your input and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.Warm regards,Guest Experience TeamComfort Inn & Suites - Kansas City
3.0分
情侣出游
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We stayed here before and was always a fair place to stay. Reasonable price, complimentary breakfast.
Bad news: We had tickets to visit an event in Kansas City so we booked our room 3 months in advance. Check in is at 3pm. We arrived at 3:35pm and our room was not ready. Maintenance issue, minor we was told. We weren’t able to get another room and wasn’t able to get into our room until 4:05pm which made us late for our event that we had already paid for in advance. Our trip to Kansas City did not go as planned because we were not able to check in until an hour after the scheduled check in advertise. I would think they would compensate us for our lost. Oh well, that’s was our stay at the Comfort Inn.
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酒店回复: Dear Wayne,Thank you for sharing your experience with us. We’re truly sorry for the delay in having your room ready upon arrival, especially knowing it impacted your plans in Kansas City. We understand how frustrating that must have been, and we sincerely apologize for the inconvenience.While we’re glad to hear you’ve had positive stays with us in the past, we regret that this visit didn’t meet your expectations. Your feedback has been shared with our team to ensure we improve our readiness and communication moving forward.We appreciate your continued support and hope to have the opportunity to provide you with a smoother experience in the future.Warm regards,Guest Experience TeamComfort Inn & Suites Kansas City, Northeast
3.0分
其他
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Pros: Easy check in. Nice staff. Adequate breakfast and dining area. Cons: Dirty carpet smelled musky like they tried to cover it up w/carpet deodorant and cleaners that failed. Celing by room window coming apart and stained. Dirty fingerlrints on wall, black beetle bugs on carpet, fire sprinkler coming out of ceiling. After check in drove around back to park and 2 "sketchy" people ran behind large trash can. Weird. Saw them minutes later and they were walking parking lot cleaning m
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酒店回复: Dear Kimberly,Thank you for taking the time to share your experience. We're glad to hear that you found our check-in process smooth, our staff friendly, and our breakfast area adequate.We sincerely apologize for the issues you encountered during your stay. Your comments regarding the carpet odor, ceiling condition, wall cleanliness, and presence of bugs are concerning and have been shared with our housekeeping and maintenance teams for immediate attention. Guest safety and comfort are our top priorities, and we take feedback like yours seriously to ensure our property meets the standards our guests expect.We also understand how the parking lot situation may have felt unsettling. Please know that we are committed to maintaining a safe and welcoming environment for all our guests, and we will be reviewing this matter with our team.Thank you again for your feedback—it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Guest Experience TeamComfort Inn & Suites - Kansas City
2.0分
情侣出游
Property needs work! Staff was nice. Breakfast was just ok, found hair in eggs! Rooms were clean but needs update!
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酒店回复: Dear Michelle,Thank you for taking the time to share your feedback. While we’re glad to hear you found our staff friendly and your room clean, we’re truly sorry for the concerns you experienced during breakfast and with the overall condition of the property. We’ve addressed this with our breakfast team to ensure better quality control.We’re also actively working on updates to improve the guest experience. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.Warm regards,Guest Experience TeamComfort Inn & Suites, Kansas City
2.0分
家庭亲子
Hard beds, no face cloths. No face cloths. I .mistakenly booked a smoking room which i didn't know existed anymore
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酒店回复: Dear Kristen,Thank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations. We understand how important comfort is, and we regret that the bed did not provide the rest you were hoping for.Regarding the room type, we’d like to clarify that our property is 100% smoke-free. It’s possible there was a misunderstanding during the booking process, and we apologize for any confusion. We also regret the absence of face cloths and will ensure our housekeeping team is more attentive to these details moving forward.Your comments are valuable to us and have been shared with our team to help improve the guest experience. We hope you’ll consider giving us another opportunity in the future.Warm regards,Guest Experience TeamComfort Inn & Suites, Kansas City
地板很脏，走几步脚和袜子都黑了。制冰机上有霉菌。早餐是冷的，也没有松饼粉。我们的房间有些破损的瓷砖，碎片很锋利，看起来已经坏了很久了🤔浴室里浴巾很多，但洗脸巾却不够用。
Thought the food was just okay but the Woman in charge of dining really cares about her job!
Property was comfortable
We were passing through town so location wasn't that important. Having just come from a different Comfort Inn and Suites I had high expectations, but was disappointed with how run down this hotel was in comparison. There was only one person working front desk. I believe there was some sort of incident prior to our arrival. It took about 10 minutes before someone came to help with check in. The room had plenty of space and bathroom was clean. TV didn't work. The hallways could use a vacuum.
It was okay, I would have liked different options for breakfast, place needs some updating .
Very dirty. I had to ask them to come clean the room when we got there because they hadn’t vacuumed or anything there was people’s food from the last day inside. Staff is really nice though.
The hallways were filled with cigarette smoke. Our room was falling apart and dirty. The bathroom mirror was stapled together.
We stayed here before and was always a fair place to stay. Reasonable price, complimentary breakfast.
Bad news: We had tickets to visit an event in Kansas City so we booked our room 3 months in advance. Check in is at 3pm. We arrived at 3:35pm and our room was not ready. Maintenance issue, minor we was told. We weren’t able to get another room and wasn’t able to get into our room until 4:05pm which made us late for our event that we had already paid for in advance. Our trip to Kansas City did not go as planned because we were not able to check in until an hour after the scheduled check in advertise. I would think they would compensate us for our lost. Oh well, that’s was our stay at the Comfort Inn.
Pros: Easy check in. Nice staff. Adequate breakfast and dining area. Cons: Dirty carpet smelled musky like they tried to cover it up w/carpet deodorant and cleaners that failed. Celing by room window coming apart and stained. Dirty fingerlrints on wall, black beetle bugs on carpet, fire sprinkler coming out of ceiling. After check in drove around back to park and 2 "sketchy" people ran behind large trash can. Weird. Saw them minutes later and they were walking parking lot cleaning m
Property needs work! Staff was nice. Breakfast was just ok, found hair in eggs! Rooms were clean but needs update!
Hard beds, no face cloths. No face cloths. I .mistakenly booked a smoking room which i didn't know existed anymore