酒店回复: Dear Sharon, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and if there are any specific concerns you would like to share, we’d be grateful for the opportunity to address them directly. Our goal is to ensure a comfortable and enjoyable stay for all our guests, and we hope to have another chance to provide you with a more positive experience in the future. Safe travels, and thank you for staying with us.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
1.0分
其他
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your hotel called us same day as we just made it to NH for my birthday and advised us that they cancelled our reservation bc they overbooked and closed rooms down. i had booked two weeks prior and to call us day of was absolutely horrible!!! needless to say we drove 3.5 hours to get there to turn around and drive home. unacceptable.
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酒店回复: Dear Laurie, Thank you for taking the time to share your experience. We sincerely regret the last-minute cancellation of your reservation and understand how disappointing that must have felt, especially on such an important day. Our property is currently undergoing renovations, with the entire third floor being thoughtfully updated, which has temporarily limited our room availability. We truly value your understanding and hope to welcome you back soon for a more seamless and enjoyable stay.Sincerely,Hotel Management
4.0分
其他
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I accidentally booked us one less day than our vacation lasted, and when we asked about extending our stay by a day, the woman we spoke to was minimally accommodating, but seemed more concerned about getting us out ASAP due to remodeling. We elected not to extend our stay after all, and went to a much better hotel. Honestly, it's an okay place, but we won't be staying here again.
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酒店回复: Dear Jeremy, Thank you for sharing your experience. We regret that your request to extend your stay was not handled with the level of hospitality we aim to provide. While we are glad you found the property to be satisfactory overall, we understand your disappointment and will be sharing your feedback with our team to improve how such situations are managed. We appreciate your input and hope you might consider giving us another opportunity in the future to provide a more accommodating and enjoyable stay.Sincerely,Hotel Management
1.0分
情侣出游
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First off, the building elevator wasn’t working at all, I’m disabled. Second the room I stayed in had no towels, or sheets. I had to buy my own. I will never stay at an extended stay ever again. I will make sure everyone knows my existence.
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酒店回复: Dear Jose, We’re sorry for the unacceptable experience you had. Providing a comfortable and spotless hotel experience is our primary goal. However, we are sorry for not meeting your expectations. Your feedback has been escalated to our management team for immediate review. We deeply regret the inconvenience and discomfort you faced, and we appreciate you bringing this to our attention. We hope you’ll allow us the opportunity to make things right in the future.Sincerely, Hotel Management
2.0分
其他
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The bathroom was dangerous as there was a leak in plumbing under sink somewhere. Tried to call front desk multiple times bit no answer.
Also hair in refrigerator and tub.
Elevator was broken and we were pit on 3rd floor. I recently had a heart attack so 3 flights of stairs was not easy and almost had to call ambulance after i slipped and fell in bathroom from the puddle on the floor. Over all horrible experience.
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酒店回复: Dear Amanda, Thank you for sharing your experience. We are very concerned to hear about the challenges you faced during your stay, especially given your recent health concerns. Guest safety and well-being are always our top priorities. After inspecting the room, we found it to be clean, and we also checked the sink the following day, which showed no leaks. We encourage guests to reach out to our front desk with any concerns during their stay so we can resolve issues promptly. Upon arrival, we offer assistance with luggage, which is often declined, and we also informed about the elevator being out previously, even offering the option to cancel the reservation if needed. We strive to communicate proactively to ensure a smooth and comfortable visit, and we truly appreciate your feedback. We wish you a speedy recovery and good health moving forward.Sincerely, Hotel Management
4.0分
其他
I liked that it was off the main road, wasnt dirty, but wasnt spic and span either, matress was lumpy
5.0分
其他
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Staff were pleasant and helpful. Room is clean except for a HORRIBLE odor coming from the heating/AC unit. Smells lile someone stuffed old gym socks in there. Unfortunately probably won't stay here again, as it is that unpleasant. I can bear it for 1 night...
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酒店回复: Dear Bethany, Thank you for taking the time to share your feedback. We're glad to hear that our staff made a positive impression and that your room was clean. However, we apologize for the unpleasant odor emanating from the heating/AC unit. Our maintenance team has been alerted to check and resolve the issue immediately. We take these concerns seriously and are committed to ensuring our rooms are fresh and welcoming. We appreciate your patience and would love the opportunity to provide a seamless experience at Extended Stay America.Sincerely,Hotel Management
电视遥控器不能正常工作，当我通知接待处时，接待员说没有其他遥控器可以替代。
服务很好，但是床不太舒服。
没有意见
好的
your hotel called us same day as we just made it to NH for my birthday and advised us that they cancelled our reservation bc they overbooked and closed rooms down. i had booked two weeks prior and to call us day of was absolutely horrible!!! needless to say we drove 3.5 hours to get there to turn around and drive home. unacceptable.
I accidentally booked us one less day than our vacation lasted, and when we asked about extending our stay by a day, the woman we spoke to was minimally accommodating, but seemed more concerned about getting us out ASAP due to remodeling. We elected not to extend our stay after all, and went to a much better hotel. Honestly, it's an okay place, but we won't be staying here again.
First off, the building elevator wasn’t working at all, I’m disabled. Second the room I stayed in had no towels, or sheets. I had to buy my own. I will never stay at an extended stay ever again. I will make sure everyone knows my existence.
The bathroom was dangerous as there was a leak in plumbing under sink somewhere. Tried to call front desk multiple times bit no answer.
Also hair in refrigerator and tub.
Elevator was broken and we were pit on 3rd floor. I recently had a heart attack so 3 flights of stairs was not easy and almost had to call ambulance after i slipped and fell in bathroom from the puddle on the floor. Over all horrible experience.
I liked that it was off the main road, wasnt dirty, but wasnt spic and span either, matress was lumpy
Staff were pleasant and helpful. Room is clean except for a HORRIBLE odor coming from the heating/AC unit. Smells lile someone stuffed old gym socks in there. Unfortunately probably won't stay here again, as it is that unpleasant. I can bear it for 1 night...