No hot water at all. Room was dirty and needed repairs. Blankets/bed was dirty with many stains. Very uncomfortable.
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酒店回复: Thank you for sharing your feedback and for choosing The Fontaine. We’re truly sorry to hear that your stay did not meet the level of excellence we strive to provide. A score of 2/10 is concerning, and we appreciate you bringing this to our attention.Your experience matters to us, and we would value the opportunity to learn more about what fell short so we can address it directly with our team. Please feel free to reach out to me at your convenience—I’d be grateful for the chance to make this right.Thank you again for your honesty. We hope to regain your confidence and welcome you back for a much better stay.Warm regards,The Fontaine Hotel
4.0分
其他
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Breakfast menu was okay the fruit was not fresh and possibly was going bad, My water did have something floating around in it and the omelet and potatoes was okay despite salt n pepper being present the food needed more flavor and seasoning. The Staff was very nice and polite I loved how Clean the room was.
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酒店回复: Thank you for taking the time to share your experience with us. We’re truly glad to hear that our team made you feel welcomed and that the cleanliness of the room met your expectations.We also sincerely apologize for the issues you encountered with breakfast. The quality of our fruit and beverages should never fall short, and we regret that this was your experience. Your feedback regarding the flavor and seasoning of the meal is very helpful, and we will be addressing this with our culinary team to ensure immediate improvement.Thank you again for bringing these concerns to our attention. We appreciate your honesty and hope to provide you with a noticeably better dining experience on your next visit.
4.0分
其他
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We always stay at The Fontaine when in Kansas City because we love it.
This time the front desk and housekeeping fell far short of expectations.
We checked in to Room 307 Friday and noticed less than half a roll of toilet paper and an almost empty Kleenex box.
On our way to dinner, I stopped at the front desk and ask that both be delivered to our room.
They never were.
The next morning, housekeeping refilled the Kleenex but still not the toilet paper. We had to track down a housekeeping cart to get one.
Why aren’t there extra toilet paper rolls in every room, all the time?
No one likes toilet paper anxiety.
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酒店回复: Thank you so much for taking the time to share your kind words about your stay at The Fontaine Hotel. We’re thrilled to hear you enjoyed your visit and truly appreciate your support. We look forward to welcoming you back soon! Warm Regards, The Fontaine Hotel Team
5.0分
其他
Excellent service, everyone was so kind and funny. Shout out to the bartenders, slaying it down.
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酒店回复: It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to The Fontaine soon for another great stay!
5.0分
家庭亲子
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I'm not much of a breakfast eater, but I don't remember its being free the two times I had it. I did like the lunch/dinner menu quite a bit, and the room itself is very nice. I enjoyed the bar and the bartenders, all very personable and pleasant. I wish the hotel were closer to the Plaza than it turned out to be -- a bit of a hike for the mobility impaired!
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酒店回复: Thank you so much for taking the time to share your kind words about your stay at The Fontaine Hotel. We’re thrilled to hear you enjoyed your visit and truly appreciate your support. We look forward to welcoming you back soon! Warm Regards, The Fontaine Hotel Team
5.0分
其他
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my only critiism was the awfully loud music in the bar area and in the evening they had a football game on the TV blasting loud and the bartender would not turn down the volume
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酒店回复: Thank you for staying with us & sharing your feedback. This has been shared with our F&B team.
1.0分
家庭亲子
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They told me my room had a pipe problem and they had nowhere there for me to stay but would put me in another hotel that was not very nice .. they refused to move my sister who also had a room there so we’d be staying together but it would cost them more and we’d have to pay the extra price… very rude .. I had to find us a new room at a better hotel and pay more because it was last minute .. will never book a reservation there again
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酒店回复: We are truly sorry for the frustration and inconvenience you experienced. We understand how upsetting it must have been to face last-minute changes. Your experience falls short of the standards we hope to provide, and we sincerely regret the stress it caused. We appreciate you sharing your feedback, and we hope your future travels are smooth, comfortable, and worry-free.
5.0分
其他
Hidden gem
I love the Fantine. It’s tucked away on the edge of the plaza and you feel like you’re staying in the Kansas City neighborhood.
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酒店回复: Thank you for your feedback! We’re glad you enjoyed your stay at The Fontaine and appreciated our unique, tucked-away charm. It's good to hear you got the most out of our location. We’d love to welcome you back anytime you’re in Kansas City.
不错性价比高
我原本很期待入住方丹酒店，尤其因为它在堪萨斯城享有盛誉，被誉为顶级高档酒店。然而，我的体验却远低于预期。
房间本身非常狭小，这对于一家标榜高档的酒店来说实在令人失望。更糟糕的是，清洁服务极其不可靠。有一天，客房服务人员早上8点就来了，我要求他们晚点再来——结果他们当天根本没来。第二天，客房服务人员终于来了，却只是简单地铺了床。我当天要求的是全套清洁服务。他们既没有更换垃圾袋，也没有补充房间里的咖啡，更没有收走我故意放在地上准备更换的脏毛巾。在我入住的六晚期间，地板和台面从未被清洁过。对于这个价位的酒店来说，这样的服务水平实在令人无法接受。
此外，我的账单也存在问题：酒店试图每晚都向我收取过夜停车费，尽管我只停了两次车。感觉酒店管理很不周到，给入住体验增添了不必要的烦恼。
浴室状况也很糟糕——角落里溅满了油漆，好几处地方明显需要维修。总的来说，房间和维护状况都与豪华体验毫不相干。
总之，方丹酒店并非舒适的下榻之所，完全没有让客人感受到高端酒店的氛围。我原本期望更高，以后绝不会再选择入住这里。
No hot water at all. Room was dirty and needed repairs. Blankets/bed was dirty with many stains. Very uncomfortable.
Breakfast menu was okay the fruit was not fresh and possibly was going bad, My water did have something floating around in it and the omelet and potatoes was okay despite salt n pepper being present the food needed more flavor and seasoning. The Staff was very nice and polite I loved how Clean the room was.
We always stay at The Fontaine when in Kansas City because we love it.
This time the front desk and housekeeping fell far short of expectations.
We checked in to Room 307 Friday and noticed less than half a roll of toilet paper and an almost empty Kleenex box.
On our way to dinner, I stopped at the front desk and ask that both be delivered to our room.
They never were.
The next morning, housekeeping refilled the Kleenex but still not the toilet paper. We had to track down a housekeeping cart to get one.
Why aren’t there extra toilet paper rolls in every room, all the time?
No one likes toilet paper anxiety.
Excellent service, everyone was so kind and funny. Shout out to the bartenders, slaying it down.
I'm not much of a breakfast eater, but I don't remember its being free the two times I had it. I did like the lunch/dinner menu quite a bit, and the room itself is very nice. I enjoyed the bar and the bartenders, all very personable and pleasant. I wish the hotel were closer to the Plaza than it turned out to be -- a bit of a hike for the mobility impaired!
my only critiism was the awfully loud music in the bar area and in the evening they had a football game on the TV blasting loud and the bartender would not turn down the volume
They told me my room had a pipe problem and they had nowhere there for me to stay but would put me in another hotel that was not very nice .. they refused to move my sister who also had a room there so we’d be staying together but it would cost them more and we’d have to pay the extra price… very rude .. I had to find us a new room at a better hotel and pay more because it was last minute .. will never book a reservation there again
Hidden gem
I love the Fantine. It’s tucked away on the edge of the plaza and you feel like you’re staying in the Kansas City neighborhood.