This is supposed to be a pet-friendly and handicapped accesible it is anything but. There is no handicapped parking, no trolleys for luggage, no ramp for walkers or wheelchairs. As being pet friendly they charge $25.00 per pet which is no big deal, but they add tax without telling the guest. The staff is rude to senior citizens and condescending. I would stay away from this place and will never book with them again. The experience was horrendous.
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酒店回复: Dear Kathleen, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve for future guests. Please return for another seamless and better experience whenever you are in the area.Sincerely,Hotel Management
1.0分
其他
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Cigarette smoke smell, burns on the carpet, plaster damage in the walls, no plastic cups in room, only one bar of soap, toilet seat was loose, loose kitchen cabinet door. This is a super tired facility. Sorry I stayed there.
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酒店回复: Dear Everardo, Thank you for sharing your observations. We sincerely regret that your stay did not meet your expectations and understand how the condition of the room and available amenities affect your comfort. Your feedback has been shared with our team to ensure these concerns are addressed promptly. Maintaining a clean, safe, and well-maintained environment is a top priority, and we are taking immediate steps to improve both the accommodations and the amenities provided. We appreciate you bringing this to our attention and apologize for any inconvenience this may have caused. We hope to have the opportunity to give you a better experience in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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Wish I was able to upload pictures.. tub surround cracked with pieces falling off.. resurfaced tub flaked all over. Linoleum curled up at edge of the tub. Faucet undersized where the spout was above the rim of the bowl. A/C unit was 6-8 inches from the only bed and froze us to death. Older appliances and never updated carpet.
They did have nice wall art in the room if you like that stuff.
They will not supply you with new towels. Had 2 in the room for 3 of us.. we asked for new towels the next evening and they gave us 1 since we only got 2.. so bring towels.
Fold out couch was horrible and no bedding provided. Didn’t notice til we went to bed and went to get bedding and the front desk closed at 10pm.
Everything else in the area was booked or $300-$400 a night so I guess we got what we paid for but I’d avoid unless it is your only option like ours.
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酒店回复: Dear Scott, We are sorry that the condition and amenities of your accommodation did not meet your expectations. Your remarks provide valuable insight and are taken seriously as we strive to enhance both the environment and the services we offer. We regret any discomfort you experienced, and your feedback has been shared with the appropriate teams to guide future improvements. We understand the importance of consistency and convenience and sincerely apologize for any disruption to your stay. Thank you for helping us identify areas needing attention. We hope to welcome you again and provide a more comfortable experience.Sincerely,Hotel Management
2.0分
商务出差
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No amenities and there were no linen for the sofa bed in the rooms. no extra towels. building and inside looks old and rundown, not well kept. management can do so much more to improve and at least maintain minimum decency in appearance.
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酒店回复: Dear Cristine,Thank you for sharing your experience. We are sorry to learn that your stay did not reflect the standards we aim to uphold. We strive to provide a welcoming and well-maintained environment, and we are disappointed that your expectations were not met. Although we regret the disappointment with the lack of amenities, such as towels and sofa bed linen, please know that these items can be requested at the front desk if needed. Your comments regarding the property’s condition and suggestions for improvement have been noted and shared with the relevant team. Feedback like yours helps us identify areas that need attention and focus our efforts accordingly. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant stay.Sincerely,Hotel Management
5.0分
商务出差
Friendly-cost hotel
Needed a hotel, last minute choice, went online it was the best offer at the least expensive available.
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酒店回复: Dear DWayne, Thank you for choosing to stay at Extended Stay America, especially on such short notice. We are glad we could offer you a convenient and affordable option when you need it most. It was a pleasure knowing we met your expectations, and we’d love to welcome you back for an even better experience in the future!Sincerely,Hotel Management
2.0分
其他
Air condition was horrible and the bed was broke on one side
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酒店回复: Dear Carmilia, We are sorry to hear that issues with the air conditioning and the bed impacted your stay. A comfortable room environment is essential, and we regret that these problems affected your rest and overall experience. Your feedback has been shared with our maintenance team for immediate attention. We appreciate you bringing this to our attention and are committed to resolving these concerns to ensure a better experience for future guests. We hope to have another opportunity to host you and provide you with the seamless stay you deserve.Sincerely, Hotel Management
1.0分
其他
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This place should not even be open for business. Dirty and no amenities...not even a coffee maker in the room. Bathtub finish was peeling off. I cannot upload a photo here. I will add a Google review for pictures.
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酒店回复: Dear Lisa,Thank you for taking the time to share your impressions. We sincerely regret that your experience did not align with expectations. The condition of the room you described is far from what we aim to provide, and we understand your disappointment. Your remarks regarding in-room features and maintenance have been shared with our operations team for immediate review. We appreciate your honesty and hope for an opportunity to offer a greatly improved stay in the future.Sincerely,Hotel Management
1.0分
其他
There was no staff on site to check in. I ended up sleeping in my car in the parkng lot. Do not recommend.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are deeply sorry for the inconvenience and frustration caused by the lack of assistance upon your arrival. What you described is far from the level of service we aim to provide, and we understand how upsetting it must have been. Your feedback has been shared with the appropriate teams to address this matter promptly. We sincerely regret the impact this had on your visit and appreciate you bringing it to our attention so we can take the necessary steps to prevent similar situations in the future.Sincerely,Hotel Management
干净卫生方便
我最初的反应是这家酒店太糟糕了，根本不值得评论；反正情况也不可能改变。你懂那句老话吧，“一分钱一分货”？嗯，这家酒店就是个活生生的例子。办理入住时，我询问了预订信息上说可以购买的早餐盒。前台女士告诉我根本没有这回事。没有自动售货机，也没有可以购买零食的食品柜。房间昏暗、陈旧、空荡荡的。那股异味简直是……呃！微波炉坏了。灯也不亮。浴室门的内把手居然在我手里掉了下来！幸运的是，我没有把浴室门完全关上，不然我就被困住了！我当时根本没办法寻求帮助；我的手机还在床头柜上呢。我需要提前退房（早上8点），但是大堂的电话根本无法接通工作人员。我最后不得不在参加活动期间给酒店打电话，而那个过程简直就是一通折腾。如果可以给负分，我真想给。别被那些照片和价格骗了；避开这家酒店吧。
This is supposed to be a pet-friendly and handicapped accesible it is anything but. There is no handicapped parking, no trolleys for luggage, no ramp for walkers or wheelchairs. As being pet friendly they charge $25.00 per pet which is no big deal, but they add tax without telling the guest. The staff is rude to senior citizens and condescending. I would stay away from this place and will never book with them again. The experience was horrendous.
Cigarette smoke smell, burns on the carpet, plaster damage in the walls, no plastic cups in room, only one bar of soap, toilet seat was loose, loose kitchen cabinet door. This is a super tired facility. Sorry I stayed there.
Wish I was able to upload pictures.. tub surround cracked with pieces falling off.. resurfaced tub flaked all over. Linoleum curled up at edge of the tub. Faucet undersized where the spout was above the rim of the bowl. A/C unit was 6-8 inches from the only bed and froze us to death. Older appliances and never updated carpet.
They did have nice wall art in the room if you like that stuff.
They will not supply you with new towels. Had 2 in the room for 3 of us.. we asked for new towels the next evening and they gave us 1 since we only got 2.. so bring towels.
Fold out couch was horrible and no bedding provided. Didn’t notice til we went to bed and went to get bedding and the front desk closed at 10pm.
Everything else in the area was booked or $300-$400 a night so I guess we got what we paid for but I’d avoid unless it is your only option like ours.
No amenities and there were no linen for the sofa bed in the rooms. no extra towels. building and inside looks old and rundown, not well kept. management can do so much more to improve and at least maintain minimum decency in appearance.
Friendly-cost hotel
Needed a hotel, last minute choice, went online it was the best offer at the least expensive available.
Air condition was horrible and the bed was broke on one side
This place should not even be open for business. Dirty and no amenities...not even a coffee maker in the room. Bathtub finish was peeling off. I cannot upload a photo here. I will add a Google review for pictures.
There was no staff on site to check in. I ended up sleeping in my car in the parkng lot. Do not recommend.