酒店回复: Dear Guest, Thank you for your feedback. We are truly sorry to learn about your unfavorable experience. The comfort and privacy of our guests are of utmost importance to us, and we sincerely apologize for any inconvenience you encountered. We take security very seriously, and your feedback highlights areas where we need to make significant improvements. We value your input and appreciate you bringing this matter to our attention.Sincerely,Hotel Management
酒店回复: Dear Joshhy, Please accept our sincere apologies for not meeting your expectations regarding the room you booked and also for the condition of the alternative suite provided. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Furthermore, we apologize for the unfortunate incident during your stay and the inconvenience it must have caused. Although you were pleased with our associates, we understand that this does not make up for all the disappointing experiences you had. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely, Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
我什至无法留下来，我有现金，他们不接受，但无法取消预订
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酒店回复: Dear Jason, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
嗯
5.0分
其他
Nice place to get away Solo
Clean quiet roomy place to get some solo time! Very friendly and knowledgeable staff
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酒店回复: Dear Guest, We’re thrilled to hear you enjoyed some peaceful solo time during your stay! At Extended Stay America, our team takes pride in creating a welcoming and comfortable environment, and it’s wonderful to know their attentiveness made a positive impression. Your kind words mean a lot to us, and we look forward to welcoming you back soon for another relaxing and enjoyable visit.Sincerely,Hotel Management
1.0分
其他
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Moldy
When I was minutes from the hotel, they called and told me my reservation was cancelled. A short time later they called back and said a room was available.
The room smelled very strongly of mold. The entire place smelled moldy.
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酒店回复: Dear John, We are sorry for the disruption with your reservation and the condition of your room. Ensuring a clean, comfortable, and welcoming environment is extremely important to us, and your experience falls short of the standard we strive for. Your feedback will help us make immediate improvements, and we hope you will consider giving us another chance to provide a much more pleasant stay.Sincerely,Hotel Management
1.0分
其他
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the room had bed bugs. they weren't trying to switch my room after showing them my body has 20 bright red spots from the night before. checked the room seen the blood on the bed from my body and said nothing was wrong. said management would come check in the morning. showed her the bugs that were biting me after searching the entire bed plus the springs.n ew room matters was bloody as well. waste of money didn’t even stay my whole time and had to sleep in my car
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酒店回复: Dear Lisha, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you for your feedback. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
4.0分
商务出差
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Breakfast was “grab and go” consisting of oatmeal packets and pre packaged muffins with coffee. It does not appear they move the beds to sweep under them regularly. The floor in the room was black when wiped with a wet paper towel after a small spill. The grills outside were rotted out and did not work. They have a “trash room” on each floor which is a small 6x3 room with zero ventilation that you are responsible for taking your trash bags into…it reeeeeks and easily stinks up each floor. It is an extended stay so people live there full time, they cook nightly and there are a lot of different smells. The staff were friendly and helpful when you asked for something. There is no housekeeping unless you stay over 7 days, or pay a cleaning fee. You must ask for your own towels, trash bags, linens etc when you need new ones. Outside there were people in bushes at random hours and one morning early there were two men in a bush screaming and fighting outside the hotel.
酒店离堪萨斯城较远，比较偏，好像没有公交车，适合自驾。房间是套房，空间大，设施齐全，较干净卫生。房价不太高，含早餐，但美式早餐较简单，可以填饱肚子。
哎呀
早餐又便宜又简陋。我的身份被他们的 WiFi 盗用了。再也不会去了。前台很友好，但实际上会为每一件小事向你收取小额费用，所以要小心。我确实喜欢这种套房的平面图。离机场很远，所以不是一个理想的位置。
客户服务非常好。只是早餐非常差。只有糖果。咖啡和燕麦片。我认为他们应该提供更好的早餐
工作人员很好，但到达后我的房间被占用了，我被安排到了另一个房间，闻起来有点像霉味，因为在我住宿期间淋浴喷头不停地漏水。没有其他可用的房间，第一天晚上就发生了火灾，导致每个人都疏散了房子，直到消防队员来评估情况。水也不会变热，这是上面的樱桃。尽管如此，工作人员实际上非常好，这使得体验稍微更容易忍受。
我什至无法留下来，我有现金，他们不接受，但无法取消预订
嗯
Nice place to get away Solo
Clean quiet roomy place to get some solo time! Very friendly and knowledgeable staff
Moldy
When I was minutes from the hotel, they called and told me my reservation was cancelled. A short time later they called back and said a room was available.
The room smelled very strongly of mold. The entire place smelled moldy.
the room had bed bugs. they weren't trying to switch my room after showing them my body has 20 bright red spots from the night before. checked the room seen the blood on the bed from my body and said nothing was wrong. said management would come check in the morning. showed her the bugs that were biting me after searching the entire bed plus the springs.n ew room matters was bloody as well. waste of money didn’t even stay my whole time and had to sleep in my car
Breakfast was “grab and go” consisting of oatmeal packets and pre packaged muffins with coffee. It does not appear they move the beds to sweep under them regularly. The floor in the room was black when wiped with a wet paper towel after a small spill. The grills outside were rotted out and did not work. They have a “trash room” on each floor which is a small 6x3 room with zero ventilation that you are responsible for taking your trash bags into…it reeeeeks and easily stinks up each floor. It is an extended stay so people live there full time, they cook nightly and there are a lot of different smells. The staff were friendly and helpful when you asked for something. There is no housekeeping unless you stay over 7 days, or pay a cleaning fee. You must ask for your own towels, trash bags, linens etc when you need new ones. Outside there were people in bushes at random hours and one morning early there were two men in a bush screaming and fighting outside the hotel.