酒店回复: Dear Guest, Thank you for your feedback. We are truly sorry to learn about your unfavorable experience. The comfort and privacy of our guests are of utmost importance to us, and we sincerely apologize for any inconvenience you encountered. We take security very seriously, and your feedback highlights areas where we need to make significant improvements. We value your input and appreciate you bringing this matter to our attention.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
客户服务非常好。只是早餐非常差。只有糖果。咖啡和燕麦片。我认为他们应该提供更好的早餐
1.0分
家庭亲子
原文
翻译提供方：Google
我什至无法留下来，我有现金，他们不接受，但无法取消预订
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酒店回复: Dear Jason, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
嗯
4.0分
其他
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This hotel was nice for the price. The room was clean. There are some things that could be addressed such as the tub not draining very well, the counter top was bowed in the middle like something heavy was put on it and the cabinet doors need some repair. I was impressed that they had complimentary dishes and cooking utensils and the staff was very nice and accommodating. Will definitely stay again.
1.0分
其他
Staff were rude and we found a cockroach which made us leave as soon as we checked in.
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酒店回复: Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
5.0分
其他
Nice place to get away Solo
Clean quiet roomy place to get some solo time! Very friendly and knowledgeable staff
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酒店回复: Dear Guest, We’re thrilled to hear you enjoyed some peaceful solo time during your stay! At Extended Stay America, our team takes pride in creating a welcoming and comfortable environment, and it’s wonderful to know their attentiveness made a positive impression. Your kind words mean a lot to us, and we look forward to welcoming you back soon for another relaxing and enjoyable visit.Sincerely,Hotel Management
1.0分
其他
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Moldy
When I was minutes from the hotel, they called and told me my reservation was cancelled. A short time later they called back and said a room was available.
The room smelled very strongly of mold. The entire place smelled moldy.
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酒店回复: Dear John, We are sorry for the disruption with your reservation and the condition of your room. Ensuring a clean, comfortable, and welcoming environment is extremely important to us, and your experience falls short of the standard we strive for. Your feedback will help us make immediate improvements, and we hope you will consider giving us another chance to provide a much more pleasant stay.Sincerely,Hotel Management
1.0分
其他
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the room had bed bugs. they weren't trying to switch my room after showing them my body has 20 bright red spots from the night before. checked the room seen the blood on the bed from my body and said nothing was wrong. said management would come check in the morning. showed her the bugs that were biting me after searching the entire bed plus the springs.n ew room matters was bloody as well. waste of money didn’t even stay my whole time and had to sleep in my car
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酒店回复: Dear Lisha, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you for your feedback. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
酒店离堪萨斯城较远，比较偏，好像没有公交车，适合自驾。房间是套房，空间大，设施齐全，较干净卫生。房价不太高，含早餐，但美式早餐较简单，可以填饱肚子。
哎呀
早餐又便宜又简陋。我的身份被他们的 WiFi 盗用了。再也不会去了。前台很友好，但实际上会为每一件小事向你收取小额费用，所以要小心。我确实喜欢这种套房的平面图。离机场很远，所以不是一个理想的位置。
客户服务非常好。只是早餐非常差。只有糖果。咖啡和燕麦片。我认为他们应该提供更好的早餐
我什至无法留下来，我有现金，他们不接受，但无法取消预订
嗯
This hotel was nice for the price. The room was clean. There are some things that could be addressed such as the tub not draining very well, the counter top was bowed in the middle like something heavy was put on it and the cabinet doors need some repair. I was impressed that they had complimentary dishes and cooking utensils and the staff was very nice and accommodating. Will definitely stay again.
Staff were rude and we found a cockroach which made us leave as soon as we checked in.
Nice place to get away Solo
Clean quiet roomy place to get some solo time! Very friendly and knowledgeable staff
Moldy
When I was minutes from the hotel, they called and told me my reservation was cancelled. A short time later they called back and said a room was available.
The room smelled very strongly of mold. The entire place smelled moldy.
the room had bed bugs. they weren't trying to switch my room after showing them my body has 20 bright red spots from the night before. checked the room seen the blood on the bed from my body and said nothing was wrong. said management would come check in the morning. showed her the bugs that were biting me after searching the entire bed plus the springs.n ew room matters was bloody as well. waste of money didn’t even stay my whole time and had to sleep in my car