The location was amazing! Close to metro, bus pick up and the Alexandria trolley! The staff was absolutely amazing the accomodations were perfect! Our concierge, Criag, was so helpful and so much fun to visit with, he really made our trip special! This is a Wyndham resort property so we agreed to sit for the member presentation. Honestly, we are not a fan of such things but we went ahead and made the appointment. For the first time attending one of these it was not about selling something, there was no pressure to buy anything it was just informational for current members and there was no antics to hold us hostage when you are ready to leave.
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酒店回复: How can we ever thank you for sharing your fantastic 5-star review with us? Your feedback truly brightens our day, and we can't wait to welcome you back. We hope to see you very soon!
4.0分
家庭亲子
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We stayed on the first floor and was slightly nervous about that but ultimately it was just fine. The rooms are large and the family room and furniture was comfortable. There is a renovation starting soon and the cabinetry , carpeting and other items will be updated which will be a welcomed change. It's time. The air filter in the HVAC unit was changed recently when checked and water pressure is excellent. An old school coffee maker was in the kitchen, maybe a newer one is needed but appreciate that it's available. Toaster works well. Was pleased with towels and quality of soaps. Elevator was down which was a slight nuisance. Garage was tight. Just need a reno and all will be perfect. Thanks Club Wyndham!!
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酒店回复: We're thrilled to hear that your recent 4-star stay with us was enjoyable. Your insights play a big role in helping us create even more memorable stays. We eagerly await the opportunity to welcome you back and ensure your next visit is exceptional.
3.0分
家庭亲子
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Our stay at the Wyndham Resort in Alexandria was a mixed experience. While the room was acceptable, clean, and pleasant, the continuous sounds from the trains and metro were rather distracting. If the rooms are insulated for sound, then I'd be truly concerned if they weren't. Assuming they are insulated, the noise level is quite distracting. There isn't much to make this "resort" stand out. It's really just a nice hotel in Alexandria. It is conveniently located for walking or riding the tram and, as alluded to earlier, very near the metro/train station. My biggest negative, which applies to all Wyndham resorts we've stayed at, is the high-pressure tactics employed to try and get you to attend the "tour" to encourage you to buy into the timeshares. We agreed to attend a 30-minute session provided we were allowed a late checkout, only to find out the "late checkout" was 11 am (the same time as the "tour"). When asked if we could extend that checkout time, we were eventually allowed until 11:30, but that didn't help us at all because the tour was scheduled to go beyond 11:30 anyway. We still had to be packed and out before 11 to attend the "tour." And you can't skip the tour because you're charged a refundable reservation fee of $40, only refundable if you attend the event. Generally speaking, I'd say this "resort" is nothing more than a conveniently located hotel.
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酒店回复: Thank you for taking the time to share your feedback on your recent stay with us. We're happy to learn that you had an enjoyable experience overall. However, we strive to exceed expectations. We will ensure your concerns regarding the visit are passed along to resort management so that we may continue to improve in the future.
3.0分
家庭亲子
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2 issues: Coffee service in the lobby is apparently only for business travelers. For those on vacation who have relaxed morning start it’s usually closed. Elevator to the parking 2-3 floors below has been closed for repairs for over a year and there is no alternative to taking the stairs. (Handicapped beware) Other than the maintenance issues it’s a fun gateway to the region via metro where the elevators work.
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酒店回复: Thank you for leaving a review of your stay with us. We are glad to hear you enjoyed your overall stay. We will ensure your concerns regarding the visit are passed along to resort management so that we may continue to improve in the future.
4.0分
商务出差
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Great hotel. Nice people. Very clean and well maintained. Only had a couple of problems: 1. Garage elevator was down and is being worked on. They expected to it be repaired by December. The workaround requires going up and down some stairs. 2. The Wi-Fi would not work with our iPhones. When I called support there was a hard to understand message saying the iPhone settings needed to be changed. Failing that, I talked to support and they tried to help me, but no luck. Fortunately, I had an iPad and an old laptop that works great using the Wi-Fi. Otherwise, I would’ve been pissed.
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酒店回复: Thank you for your review! We appreciate your feedback and are glad you had a positive experience at our resort. We value your suggestions and will use them to further enhance our services. We hope to have the opportunity to welcome you back for an even better stay in the future.
5.0分
情侣出游
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This is a great place to stay to visit Old Town Alexandria. So close to everything! We really appreciated out concierge Craig. The room needed a little TLC but nothing major. We had a fire drill while there due to a burnt hamburger and the building emptied in no time flat! There is a wonderful patio outside the front door. Free trolley and bus service - no need for a car if flying. Plenty of wonderful restaurants on King Street. Metro into DC is right across the street. Took the water taxi to DC Wharf. Definitely recommend!!!
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酒店回复: Thank you for sharing your review of your recent 5-star stay with us. We're so pleased to hear that you had a terrific experience during your visit. We look forward to welcoming you back again soon!
1.0分
家庭亲子
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Do not use Live Suites, TRPJoseph or VRBO to book this property. We were specifically told that our reservation was guaranteed and would not be canceled for any reason. This proved to be untrue. Live Suites canceled our reservation 10 weeks prior to our trip. We then booked a different unit with TRPJoseph. TRP Joseph cancelled our reservation 3 days prior to our stay. Both management companies told VRBO that we had actually canceled the reservation.
4.0分
商务出差
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Overall the property is nice however there are some signs of age. The elevator to the parking garage was out of order during my stay which meant going up and down 2 or 3 floors. Not a big deal, but a small inconvenience. Also while my room was clean, it was musty. It smelled like there has been a lot of cooking in the kitchen and the kitchen odors have gotten into the furniture and carpet. It needs freshening up. Otherwise it was perfect.
1.0分
家庭亲子
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Okay now I understand why the such low star rating. I won't go back. The rooms are okay, but outdated and not very suite we stayed in had inoperable outlets, outdated furniture that should've been thrown out a long time ago. They constantly contact you about sales offers to purchase more time and yet if you as I for simple things like creamer for your coffee or a later checkout time, we were either lied to and told it would be done or not at all. I accidentally overslept and awoke at 10 am which is the checkout time. I was stressed due to being notified just 10 hours later arlier that one of my relatives who had just been hospitalized a few days ago and another relative I had come to visit only had days to live. I immediately called the front desk to ask for an hour and was old no. They called the room 3 times and my cell phone once while I was trying to get dressed tears flowing down my face. Then 2 managers came knocking at the door to tell me I had 30 minutes to get out. I much rather prefer the location at National Harbor or sell the Timeshare and buy a home there because it was ridiculous.
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酒店回复: We’re sorry to learn about your experience at our resort. While we strive to create the perfect vacation for all of our guests, unfortunately sometimes we do fall short. But when we do, we try to make it right. Can you please call our Club Wyndham Owner Care team at 1-800-251-8736, so we can learn more about your vacation?
5.0分
情侣出游
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The location is so convenient! The rooms are very large and extremely clean. The kitchen is stocked with everything you would need for cooking and eating. Staff was very friendly and helpful. Nice laundry located on every floor. You are right at Amtrak, Metro, free Trolley, and Dash stops! Metro takes you to MGM so no use for a car. No hotel restaurant but plenty within walking distance and local shopping were great. Lamar at the from desk was amazing.
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酒店回复: Thank you for brightening our day with your wonderful 5-star review of your recent visit. We're delighted to know that your experience was exceptional and that you found something truly special during your stay. Your feedback helps us continue to create outstanding experiences for our guests. We can't wait to welcome you back for more unforgettable moments.
The location was amazing! Close to metro, bus pick up and the Alexandria trolley! The staff was absolutely amazing the accomodations were perfect! Our concierge, Criag, was so helpful and so much fun to visit with, he really made our trip special! This is a Wyndham resort property so we agreed to sit for the member presentation. Honestly, we are not a fan of such things but we went ahead and made the appointment. For the first time attending one of these it was not about selling something, there was no pressure to buy anything it was just informational for current members and there was no antics to hold us hostage when you are ready to leave.
We stayed on the first floor and was slightly nervous about that but ultimately it was just fine. The rooms are large and the family room and furniture was comfortable. There is a renovation starting soon and the cabinetry , carpeting and other items will be updated which will be a welcomed change. It's time. The air filter in the HVAC unit was changed recently when checked and water pressure is excellent. An old school coffee maker was in the kitchen, maybe a newer one is needed but appreciate that it's available. Toaster works well. Was pleased with towels and quality of soaps. Elevator was down which was a slight nuisance. Garage was tight. Just need a reno and all will be perfect. Thanks Club Wyndham!!
Our stay at the Wyndham Resort in Alexandria was a mixed experience. While the room was acceptable, clean, and pleasant, the continuous sounds from the trains and metro were rather distracting. If the rooms are insulated for sound, then I'd be truly concerned if they weren't. Assuming they are insulated, the noise level is quite distracting. There isn't much to make this "resort" stand out. It's really just a nice hotel in Alexandria. It is conveniently located for walking or riding the tram and, as alluded to earlier, very near the metro/train station. My biggest negative, which applies to all Wyndham resorts we've stayed at, is the high-pressure tactics employed to try and get you to attend the "tour" to encourage you to buy into the timeshares. We agreed to attend a 30-minute session provided we were allowed a late checkout, only to find out the "late checkout" was 11 am (the same time as the "tour"). When asked if we could extend that checkout time, we were eventually allowed until 11:30, but that didn't help us at all because the tour was scheduled to go beyond 11:30 anyway. We still had to be packed and out before 11 to attend the "tour." And you can't skip the tour because you're charged a refundable reservation fee of $40, only refundable if you attend the event. Generally speaking, I'd say this "resort" is nothing more than a conveniently located hotel.
2 issues: Coffee service in the lobby is apparently only for business travelers. For those on vacation who have relaxed morning start it’s usually closed. Elevator to the parking 2-3 floors below has been closed for repairs for over a year and there is no alternative to taking the stairs. (Handicapped beware) Other than the maintenance issues it’s a fun gateway to the region via metro where the elevators work.
Great hotel. Nice people. Very clean and well maintained. Only had a couple of problems: 1. Garage elevator was down and is being worked on. They expected to it be repaired by December. The workaround requires going up and down some stairs. 2. The Wi-Fi would not work with our iPhones. When I called support there was a hard to understand message saying the iPhone settings needed to be changed. Failing that, I talked to support and they tried to help me, but no luck. Fortunately, I had an iPad and an old laptop that works great using the Wi-Fi. Otherwise, I would’ve been pissed.
This is a great place to stay to visit Old Town Alexandria. So close to everything! We really appreciated out concierge Craig. The room needed a little TLC but nothing major. We had a fire drill while there due to a burnt hamburger and the building emptied in no time flat! There is a wonderful patio outside the front door. Free trolley and bus service - no need for a car if flying. Plenty of wonderful restaurants on King Street. Metro into DC is right across the street. Took the water taxi to DC Wharf. Definitely recommend!!!
Do not use Live Suites, TRPJoseph or VRBO to book this property. We were specifically told that our reservation was guaranteed and would not be canceled for any reason. This proved to be untrue. Live Suites canceled our reservation 10 weeks prior to our trip. We then booked a different unit with TRPJoseph. TRP Joseph cancelled our reservation 3 days prior to our stay. Both management companies told VRBO that we had actually canceled the reservation.
Overall the property is nice however there are some signs of age. The elevator to the parking garage was out of order during my stay which meant going up and down 2 or 3 floors. Not a big deal, but a small inconvenience. Also while my room was clean, it was musty. It smelled like there has been a lot of cooking in the kitchen and the kitchen odors have gotten into the furniture and carpet. It needs freshening up. Otherwise it was perfect.
Okay now I understand why the such low star rating. I won't go back. The rooms are okay, but outdated and not very suite we stayed in had inoperable outlets, outdated furniture that should've been thrown out a long time ago. They constantly contact you about sales offers to purchase more time and yet if you as I for simple things like creamer for your coffee or a later checkout time, we were either lied to and told it would be done or not at all. I accidentally overslept and awoke at 10 am which is the checkout time. I was stressed due to being notified just 10 hours later arlier that one of my relatives who had just been hospitalized a few days ago and another relative I had come to visit only had days to live. I immediately called the front desk to ask for an hour and was old no. They called the room 3 times and my cell phone once while I was trying to get dressed tears flowing down my face. Then 2 managers came knocking at the door to tell me I had 30 minutes to get out. I much rather prefer the location at National Harbor or sell the Timeshare and buy a home there because it was ridiculous.
The location is so convenient! The rooms are very large and extremely clean. The kitchen is stocked with everything you would need for cooking and eating. Staff was very friendly and helpful. Nice laundry located on every floor. You are right at Amtrak, Metro, free Trolley, and Dash stops! Metro takes you to MGM so no use for a car. No hotel restaurant but plenty within walking distance and local shopping were great. Lamar at the from desk was amazing.