Staff were not very inviting, couldnt tell me what
all i needed to do in order to check in
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酒店回复: Thank you for sharing this. We’re sorry for the confusion at check-in and will address this with our team to ensure clearer, more welcoming service.
4.0分
商务出差
The manager on duty will come and knock on the door 15 minutes before check out. To let you know that it’s time to check out the room.
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酒店回复: Thank you for your feedback. We apologize if the early knock disturbed your stay and will remind our team to be more considerate with checkout timing.
1.0分
情侣出游
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Not a good experience. This location was dirty, smelled damp and like food throughout the facility. Mold on the curtains in the room, bed bugs found in the room. I would not recommend.
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酒店回复: We’re very sorry for the issues you experienced. Cleanliness and guest comfort are top priorities, and we’ll have our team investigate and address these concerns immediately.
2.0分
其他
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Our room was filthy. The floor did not look like it had been vacuumed, there was residue left on the counters. The screen in the window had a big hole in it. Nothing looked like it had been cleaned at all. All the luggage carts were falling apart so you could barely move it without the bars coming apart.
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酒店回复: We’re sorry to hear about the condition of your room and the carts. Your comments have been shared with our housekeeping and maintenance teams to make immediate improvements.
4.0分
家庭亲子
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Our room had trash left under the bed from somebody before us my kid found it and the bathroom smelled like mildew the bottom of the toilet was dirty they never cleaned that part
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酒店回复: Thank you for your feedback. We apologize for the cleanliness issues you experienced and will address them with our housekeeping team to ensure this doesn’t happen again.
5.0分
家庭亲子
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Easily our favorite hotel in the area. It's a value beyond it's price, the staff is suuuuper accommodating, and I'll never stay somewhere else if I can help it.
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酒店回复: Thank you for the wonderful feedback! We’re thrilled to hear you enjoyed your stay and our team made it special. We look forward to welcoming you back!
3.0分
其他
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It was okay. Bathroom wasn't very clean. Room was not quiet. I had an adjoining room (wasn't happy about that), and I could hear neighbors talking and tv was on and hearable until after 1:00:a.m.
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酒店回复: Thank you for sharing your feedback. We apologize for the noise and cleanliness issues you experienced. We’ll address these concerns with our team to ensure a better stay next time.
1.0分
家庭亲子
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Woke up to discover undergarments beside my face and blood on the sheet, neither of which belonged to me. Immediately got up to report the incident to hotel management, but they were unavailable. Meaning could not find anyone ,Furthermore the coffee maker was out of order. When I was leaving told front desk what I found ,stated would you like me to send someone to clean ?I already slept in nasty room really!the shower also had drain plug not installed just laying in tub with something large blocking half of drain took a picture of it .The most pleasant aspect of my stay was observing the harmless bugs on the windowsill. This was undoubtedly the worst hotel experience I have ever had .
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酒店回复: We’re truly sorry for the unacceptable experience you had. What you described is far below our standards, and we sincerely apologize for the condition of the room and the lack of assistance. Your feedback will be reviewed with our management team immediately to ensure this never happens again.
2.0分
家庭亲子
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You had to get your own towels. There was no housekeeping on site. If u needed something you had to tell the front desk and then get it yourself. Definitely wouldnt recommend
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酒店回复: We apologize for the inconvenience during your stay. We’ll review our housekeeping procedures to ensure guests receive better service and support in the future.
5.0分
其他
Front desk attendant was helpful. We were thankful for a 24 hour check in service.
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酒店回复: Thank you for your feedback! We’re glad our front desk team was helpful and that the 24-hour check-in made things easier for you.
Staff were not very inviting, couldnt tell me what
all i needed to do in order to check in
The manager on duty will come and knock on the door 15 minutes before check out. To let you know that it’s time to check out the room.
Not a good experience. This location was dirty, smelled damp and like food throughout the facility. Mold on the curtains in the room, bed bugs found in the room. I would not recommend.
Our room was filthy. The floor did not look like it had been vacuumed, there was residue left on the counters. The screen in the window had a big hole in it. Nothing looked like it had been cleaned at all. All the luggage carts were falling apart so you could barely move it without the bars coming apart.
Our room had trash left under the bed from somebody before us my kid found it and the bathroom smelled like mildew the bottom of the toilet was dirty they never cleaned that part
Easily our favorite hotel in the area. It's a value beyond it's price, the staff is suuuuper accommodating, and I'll never stay somewhere else if I can help it.
It was okay. Bathroom wasn't very clean. Room was not quiet. I had an adjoining room (wasn't happy about that), and I could hear neighbors talking and tv was on and hearable until after 1:00:a.m.
Woke up to discover undergarments beside my face and blood on the sheet, neither of which belonged to me. Immediately got up to report the incident to hotel management, but they were unavailable. Meaning could not find anyone ,Furthermore the coffee maker was out of order. When I was leaving told front desk what I found ,stated would you like me to send someone to clean ?I already slept in nasty room really!the shower also had drain plug not installed just laying in tub with something large blocking half of drain took a picture of it .The most pleasant aspect of my stay was observing the harmless bugs on the windowsill. This was undoubtedly the worst hotel experience I have ever had .
You had to get your own towels. There was no housekeeping on site. If u needed something you had to tell the front desk and then get it yourself. Definitely wouldnt recommend
Front desk attendant was helpful. We were thankful for a 24 hour check in service.