Rat droppings in the drawers, mold on the ceilings, ****, the smoking kind, on the table. I would not recommend anyone staying here. The pool had dead bugs all in it. The stair ways was filthy! Dirty q tips and trash
1.0分
家庭亲子
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Pictures VERY deceiving got there 1030 at night been there 5 minutes and we see a field rat not a mouse a RAT run across dresser and behind tv so we open drawer under TV to get a picture of him .. found trash bag balled up with already rolled smoked joint in it...anyways the rat ran under my sons bed n went in box springs. I IMMEDIATLY went to office n demanded refund n left. Not to mention smoke free room n smelt like **** so bad when you yawn you could taste it!! If I could give negative stars I would ..$450 for 2 night and I got **** room and rats DO NOT STAY HERE
1.0分
其他
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On pictures look wonderful but smelled like urine and awfully dirty and awful rooms. Uncomfortable beds, holes in walls, terrible neighbors. Very close to beach was a perk but overall it was and awful experience
1.0分
其他
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The worst experience ever There was actual EXCREMENT and ***** Hair on the toilet of our room. The front desk was closed so we couldn’t get a resolution. The room smelled disgusting and the hotel smelled like piss and **** coming up the stairs. I sent an email to customer service with no reply. The worst stay of my life
1.0分
其他
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Worst stay ever health department needs to go shut them done mold in the room they provided for us, the shower was broken (water was running in tub upon arrival) *********** states on their site the lobby is 24 hrs however that’s not the case they closed the lobby right as my family checked in at about 1030 pm. So I was unable to even have my room swapped or looked at. There was mold in the bathroom and an unknown black substance all along the wall where the Ac was hallways and stairs smelled like urine. Staff was also very rude received a call from the front desk demanding I move my car out of the parallel parking spot that the hotel provided and if I didn’t move my car she would advice the guest who was leaving from another spot to hit my car. Good thing we were close and able to move the car. Asked for a refund and the hotel doesn’t do them. Complete scam. Needs to be shut down.
3.0分
情侣出游
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Perfect location first and foremost! If you looking for somewhere to rest your head and don't want to spend alot its ok..tye hotel isn't up date and definitely could use a face lift...but it's ok. My room number was 106. Nothing fancy..no breakfast either. Desk clerk was nice and simple checkin!
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酒店回复: Dear Coretta, We are really glad that your recent stay was satisfactory. Our entire hotel staff appreciates your modest rating for our hospitality standards. We have set a high standard and we will make sure your future visits are even more satisfactory. Having said that, we really value your business and hope you will choose to stay with us again in the future. We look forward to seeing you soon. Best Regards, Management Team
1.0分
其他
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no breakfast provided as advertised. provided coffee only in the morning. office did not open at 7 am as we where told. linens & towels where not changed during our stay. trash can was not emptied during our stay. closet and bathroom doors would not shut.
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酒店回复: Dear Guest, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better Sincerely, Management Team
1.0分
家庭亲子
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If I could give a negative 10 I would and add pictures. I checked in on Friday and tried checking right out. I have been on phone with ********** since roaches everywhere. Mice feces in drawers I was suppose to check out 22nd but had to leave last night because our ceiling caved in there was black mold in room no smoke alarms no outlet covers I’ve never seen so many drug deals. The hotel smells like people use the walls as a bathroom clumps of hair in pool there is no breakfast and no 24 hour front desk staff they tell you if you lock yourself out of room after a certain time you’ll be stuck outside I have been trying to check out and they keep telling me it’s ********** and when they call to ok refund the voicemail is full my family woke up everyday with a headache I have contacted bbb consumers affairs I even contacted local news and days in.my about this and sent pictures please please never go here . Now they wont give me a refund. And hotels.con are just as bad for promoting and booking thru this company
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酒店回复: Dear Guest, On behalf of our entire team, I would like to apologize for the unfortunate incident that you experienced regarding the visit of unwelcome pests to your room. We appreciate that you’ve taken the time to point out the possibility of a pest problem. I am also very sorry for the housekeeping issues that you experienced when staying with us. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit. Sincerely, Management Team
1.0分
商务出差
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Roaches, Mold, Ceiling Repairs, FILTHY Closet and Drawer full of mice and roach feces, Hot Tub & Pool & Ice Machine OUT OF ORDER. HVAC never cooled my room below 80 degrees. BLOOD STAINED Bedding and Pillow Cases, WORST ROOM EVER
1.0分
家庭亲子
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I will not recommend these motels to I will not recommended anybody rooms so dirty dirty bathroom cockroaches on the floor, water running nonstop in the bathroom, dirty bathroom TV was not working no breakfast
Rat droppings in the drawers, mold on the ceilings, ****, the smoking kind, on the table. I would not recommend anyone staying here. The pool had dead bugs all in it. The stair ways was filthy! Dirty q tips and trash
Pictures VERY deceiving got there 1030 at night been there 5 minutes and we see a field rat not a mouse a RAT run across dresser and behind tv so we open drawer under TV to get a picture of him .. found trash bag balled up with already rolled smoked joint in it...anyways the rat ran under my sons bed n went in box springs. I IMMEDIATLY went to office n demanded refund n left. Not to mention smoke free room n smelt like **** so bad when you yawn you could taste it!! If I could give negative stars I would ..$450 for 2 night and I got **** room and rats DO NOT STAY HERE
On pictures look wonderful but smelled like urine and awfully dirty and awful rooms. Uncomfortable beds, holes in walls, terrible neighbors. Very close to beach was a perk but overall it was and awful experience
The worst experience ever There was actual EXCREMENT and ***** Hair on the toilet of our room. The front desk was closed so we couldn’t get a resolution. The room smelled disgusting and the hotel smelled like piss and **** coming up the stairs. I sent an email to customer service with no reply. The worst stay of my life
Worst stay ever health department needs to go shut them done mold in the room they provided for us, the shower was broken (water was running in tub upon arrival) *********** states on their site the lobby is 24 hrs however that’s not the case they closed the lobby right as my family checked in at about 1030 pm. So I was unable to even have my room swapped or looked at. There was mold in the bathroom and an unknown black substance all along the wall where the Ac was hallways and stairs smelled like urine. Staff was also very rude received a call from the front desk demanding I move my car out of the parallel parking spot that the hotel provided and if I didn’t move my car she would advice the guest who was leaving from another spot to hit my car. Good thing we were close and able to move the car. Asked for a refund and the hotel doesn’t do them. Complete scam. Needs to be shut down.
Perfect location first and foremost! If you looking for somewhere to rest your head and don't want to spend alot its ok..tye hotel isn't up date and definitely could use a face lift...but it's ok. My room number was 106. Nothing fancy..no breakfast either. Desk clerk was nice and simple checkin!
no breakfast provided as advertised. provided coffee only in the morning. office did not open at 7 am as we where told. linens & towels where not changed during our stay. trash can was not emptied during our stay. closet and bathroom doors would not shut.
If I could give a negative 10 I would and add pictures. I checked in on Friday and tried checking right out. I have been on phone with ********** since roaches everywhere. Mice feces in drawers I was suppose to check out 22nd but had to leave last night because our ceiling caved in there was black mold in room no smoke alarms no outlet covers I’ve never seen so many drug deals. The hotel smells like people use the walls as a bathroom clumps of hair in pool there is no breakfast and no 24 hour front desk staff they tell you if you lock yourself out of room after a certain time you’ll be stuck outside I have been trying to check out and they keep telling me it’s ********** and when they call to ok refund the voicemail is full my family woke up everyday with a headache I have contacted bbb consumers affairs I even contacted local news and days in.my about this and sent pictures please please never go here . Now they wont give me a refund. And hotels.con are just as bad for promoting and booking thru this company
Roaches, Mold, Ceiling Repairs, FILTHY Closet and Drawer full of mice and roach feces, Hot Tub & Pool & Ice Machine OUT OF ORDER. HVAC never cooled my room below 80 degrees. BLOOD STAINED Bedding and Pillow Cases, WORST ROOM EVER
I will not recommend these motels to I will not recommended anybody rooms so dirty dirty bathroom cockroaches on the floor, water running nonstop in the bathroom, dirty bathroom TV was not working no breakfast